3CX Phone System
3CXExternal reviews
516 reviews
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Lightweight, easy to use and deploy with great features
What do you like best about the product?
Easy to manage, reliable with very low maintenance. We have been using 3CX as our phone system for many years now and the system has been very reliable. The system does not require much maintenance which can be fully automated.
What do you dislike about the product?
Some cosmetic things such as uploading users profile pictures by admins could be improved. The Web Conferencing could be a bit more user friendly. The IOS client could improve the push (this is already being addressed by the new version in the works)
What problems is the product solving and how is that benefiting you?
Having a virtual machine running your phone system with SIP trunk gives you a tremendous flexibility, as you can easily backup / restore your phone system in a couple of clicks! Also 3CX Call Flow Designer makes it extremely easy to build your call flows with lots of options for the most demanding phone needs.
Recommendations to others considering the product:
Try it our for free. You can can run 3CX free in the cloud to try. We use Yealink phones which are great with a very reasonable cost. I've managed a full Cisco Call Manager solution before and was very impressed what 3CX can do for such little cost.
User - Reseller - Worked our way up - Solutions Provider (Distributor)
What do you like best about the product?
3CX is a fantastic product, which is constantly evolving, the human-computer interface design makes it easy to use, both for resellers and end-users. 3CX is a great company to work with as a reseller, we have progressed from the lower levels, to become a Solutions Provider, Preferred SIP Trunking Provider, and today, thank 3CX for this opportunity by supporting a significant number of the UK resellers.
What do you dislike about the product?
There are no downsides to 3CX, it is constantly growing, and gaining market share, some resellers do not like the fact that 3CX offer free / trial licenses, to me they are not seeing the bigger picture, they are now seeing the opportunity to nurture that trial license to increase in terms of both simultaneous call count and feature set by upgrading to the Pro or Enterprise feature set.
What problems is the product solving and how is that benefiting you?
3CX is an open standard SIP unified communications platform, we support a large number of 3CX resellers been different in the market place, and love helping them grow in terms of their position within the 3CX partner program, we do this by providing qualified Sales Leads, Support, and making our resellers different in a very competitive landscape. Our partners win, we win, and 3CX wins, Win-Win-Win sounds like a Happy Home for UC-Resellers
Recommendations to others considering the product:
Look at 3CX, and you don't waste anytime looking anywhere else!
Easy PBX to install, setup, maintain and run.
What do you like best about the product?
Interface and compatibility with various services and devices.
What do you dislike about the product?
Maintenance contract costs are rather high. For smaller businesses a gap in yearly maintenance would lead to the higher new contract costs.
What problems is the product solving and how is that benefiting you?
We are able to organize and communicate housekeeping status through our phone system with prompts.
Recommendations to others considering the product:
If you need to be up quickly and have minimal maintenance, this is a great setup. With out the former hotel module 3cx for hospitality creates a multi step process for basic uses such as wake up calls.
MSP Network Engineer with 10 Years VOIP Experience
What do you like best about the product?
As an MSP engineer I have used a lot of VIOP systems from Altigen, Cisco, Nextiva, Star2Star, Zultys, and Avaya both on premise and in the cloud and the one thing that 3CX has and that all of them lack is that 3CX is server software that fits into existing IT infrastructure so easily. I can run it on premise or in the cloud on Windows or Linux and all of my existing monitoring, networking, and back up work flows work with it. That makes deployment and troubleshooting easy and really helps to cut the cost. It also allows for flexibility when building redundancy and fail over which is wonderfully easy to do.
What do you dislike about the product?
My only real complaint is that the mobile app does not support the shared park keys. I have gripes about how individual phones work, mostly Fanvil and snom phones, but if you go Yealink you won't have an issue.
What problems is the product solving and how is that benefiting you?
Not having to have an outside phone vendor is a big win. Reduced operating costs and reduced implementation costs are also big wins.
Recommendations to others considering the product:
Yealink phones make your deployments so much easier and they support just about every feature you could imagine via templating.
As an installer I love the flexibility
What do you like best about the product?
Flexibility to be able to provide the many different customers requests for call flow
What do you dislike about the product?
Keep working on the mobile app. While it works for the most part it needs continued development
What problems is the product solving and how is that benefiting you?
from quick and simple installs to complex and large 3cx covers it
Good planning up front led to a solid communiction system for normal times and not so normal times.
What do you like best about the product?
3CX has proven flexible in our application. We were able to convert sound files and offer an automated story telling system for our patrons. During the COVID outbreak in the spring of 2020 we were able to easily transition staff to remote work by installing the 3CX app on their smart phones giving them their desk extension wherever they are. The ability to manage individual extensions from any web based computer makes life simpler and more efficient. The relative ease of recording and activating different greetings has proven invaluable during the time of the virus crisis. I like the ability and ease of running the system from a PC based operating system and accessing via browser. It is very accessible for our entire IT dept., not just a designated "phone guy".
What do you dislike about the product?
If I had to pin down a dislike it would be that some of the updates to telephone model templates override custom programming we've written into the current templates.
What problems is the product solving and how is that benefiting you?
Before 3CX we had a system for offering dial in stories. It was antiquated but it worked. During the switch over to 3CX we found that with some creativity we were able to use the flexibility of the system offer the same story telling service in an integrated packed freeing us up from old hardware and obsolete methods. Among the other benefits we use is the ability for managers to easily manage and forward phones from a web interface.
Recommendations to others considering the product:
Do your homework. Find someone in your industry or a closely business that uses 3CX and talk with them about what they've learned. If time allows map the system out up front. Since it's PC based it was relatively simple to setup a test system, configure all our phones, groups and routing, test most all of it before going live. On the day of going live we swapped phones on desks, booted the server and basically were operational.
More than we asked for!
What do you like best about the product?
The web interface. It allows us to easily setup up phones and administer the phone system.
What do you dislike about the product?
Not much of a dislike, but wish you didn't have to get the Call Center edition to get more than 16 calls.
What problems is the product solving and how is that benefiting you?
3CX replaced our old PBX system that was end of life and end of extensions. No more having the PBX guy come out and configure a phone. It so nice just to pick up the phone and move to a new location.
Having the 3CX app on my cell phone allows me to be out of the office and still "be in the office" as far as callers know.
The web conferencing feature has really improved.
Having the 3CX app on my cell phone allows me to be out of the office and still "be in the office" as far as callers know.
The web conferencing feature has really improved.
Greatest VoiP Phone System Ever
What do you like best about the product?
Whats not to like. Easy phone provisioning, supports a wide range of phones, Constantly improving it, apps for both iphone and android, webmeeting w/video support, remote control of other user computer systems for tech support and the list goes on and on.
What do you dislike about the product?
Needs more sip trunk documentation for non certified providers like ATT. I know I said non certified but lets be real sometimes you have to use such because some businesses might under contract and will need to use the service until their contract expires i.e. Att Sip Trunks
What problems is the product solving and how is that benefiting you?
With Covid -19 over half of our office had to start working from home with out any prior warning, Was able to have them up and running with a full feature phone setup including video conferencing within one day. Its like they are still in the office and the ability to collaborate on day to day issues has been great.
3CX - The I.T. Managers Phone System
What do you like best about the product?
Its very intuitive for both technical and non technical. I like the vast amount of hardware that can link up to it. My Reseller and Support company are TOP NOTCH. Obviously why they chose 3CX.
What do you dislike about the product?
Nothing that I can think of. I wish I would have moved my current company to this right after I started.
What problems is the product solving and how is that benefiting you?
The BIGGEST benefit I have found is the mobile app. In the days of "Shelter in Place" and work from home, the mobile app has proven it worth millions of times over. I could guide my staff to download it and sync it up with ease. From there its like they are at the office.
Recommendations to others considering the product:
Forget any other thoughts of phone systems 3CX is the way to go hands down.
A great system all around
What do you like best about the product?
I like the ease of installation and implementation of 3CX, Coming from a hosted VoIP from AT&T I am relived at how customizable this system is and being able to perform my own troubleshooting. Everything about 3CX is great. The team at the office like how versatile the system and how easily it adapted to the current remote working situation. The VDNA system we had would have never been this flexible.
What do you dislike about the product?
A few features I wish were easier to adjust like call waiting notices and some minor issues.
What problems is the product solving and how is that benefiting you?
The COVID-19 situation I am so happy we went with 3CX. This has made getting calls to people remotely so much easier and pain free.
Recommendations to others considering the product:
Great VoIP phone system I highly recommend
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