3CX Phone System
3CXExternal reviews
516 reviews
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The best IP tool for communications
What do you like best about the product?
I have used other telephone systems and 3CX has been the best so far, its easy handling and dynamism have helped me to maintain communications with my clients in various parts of the world. Their updates are kept up to date with the requirements that society demands as time progresses. Its interface is very easy to use, as well as the option to save the numbers in your phonebook, in addition to the excellent audio quality when making calls. One of the things I like most about this program is that I do not need to install large telephone exchanges. One of its advantages is that I can perform various activities on my computer as I engage in communication. It is a program that does not have high impact on consumption for my computer, it uses very little space. Its installation and configuration was very easy, they helped me remotely to do it. As for its cost is very low and long or short term will generate large savings in the accounts.
What do you dislike about the product?
Although I have no complaints about 3CX Phone, rarely when the Internet fails the communication tends to fail a little, but the rest I would like to improve the function of recording calls.
What problems is the product solving and how is that benefiting you?
Its benefits are incredible, it has helped me since I have installed it to save on costs, as well as the ease of avoiding having to install large telephone exchanges. One of the other things that has me stuck with 3CX Phone System is its interface and ease of use. Today I have to make several phone calls to different parts of the world and with this system it has been much easier, safer and faster. thaks
Recommendations to others considering the product:
I definitely recommend them to other users, I have used several call programs and 3CX Phone so far has been the best, other systems have not had the quality, fast configuration and simplicity that this program has given me. Its cost is very low compared to other IP Voice services.
3cx Review
What do you like best about the product?
We have only been using it for almost one year now, and so far we love it. The admin console is very user friendly and easy to use. Can setup different configurations with ease. We use Yealink phones (3 different types). Very easy to deploy a phone in a manner of minutes. The soft client is great, as well as the web client and the mobile app. We like how you can visually tell if a phone is offline
What do you dislike about the product?
It's more of a yealink issue than 3cx, but you cannot enable call forwarding from the actual phone. you have to use the web client to do so. If you still have physical fax machines like we do, there is a little more configuration you will need to do in addition of using a analog adapter. we hope to look to move to a fax service in the future. The only other thing is trying to communicate to our employees to create their voicemail greeting as we ll as their spoken name. we found out if spoken name is not done, then their extension will not be available in the dial by name feature.
What problems is the product solving and how is that benefiting you?
With the rising cost of our previous provider, we were looking at options. Someone told us about 3cx so we started to look into it, and after a couple of demos we liked what we saw. We could replace the entire phone system and get all brand new phones for a fraction of the cost of one year support of the other provider. Out of box you get alot of features, where as with other companies, those are extra.
So accessible
What do you like best about the product?
I absolutely love that I can access our office phone system anywhere.
What do you dislike about the product?
Sometime the app for my phone glitches and will not ring or will not stop running after phone is answered.
What problems is the product solving and how is that benefiting you?
We are able to be away from the office for longer periods and not have to worry about calls going unanswered.
Great Alternative to a Name Brand Phone system, or Asterix
What do you like best about the product?
I like the fact that I can run this on either Windows or Linux, use most standard IP phones, and be able to take phones calls while on the road on my mobile phone as if I was in the office.
What do you dislike about the product?
It would be great if the Voice Mail did text to speech without sending the recordings to another company. Also to have better integration with Outlook to import contacts would be a plus.
What problems is the product solving and how is that benefiting you?
We originally had a hard wired phone system. This is so much more flexible not only in having VOIP phone service at a fraction of the price, but also it's easier to deploy phones even in a remote office.
Recommendations to others considering the product:
If implementing a new system, make sure to get the newer phones that they recommend for less configuration headaches.
Necessary tool
What do you like best about the product?
It's dashboard,adaptability and quick setup
What do you dislike about the product?
Very hard configuration for zip-trunks.
What problems is the product solving and how is that benefiting you?
It's a call monitor and dialer
3CX Phone System
What do you like best about the product?
its more high tech then previous and just works really well then a few of the other ones i have tested but i will say that PBX in a Flash is also another good one to use
What do you dislike about the product?
the basic free is limited you will have to pay a little for more
What problems is the product solving and how is that benefiting you?
better communication with customers and new, the benefits is the stable software/platform its on and realized that 3CX really is putting a lot of work into this to give us what we need to build our networks
Recommendations to others considering the product:
its a good choice and you dont spend a lot to get started and the support is amazing oh and make sure you get a good server with good specs to run this
Great VOIP Phone System
What do you like best about the product?
- Works with multiple PoE VOIP Phone brands
- Easy to use and manage
- Packaged with Video Conferencing
- Purchase by number of concurrent phone calls, not number of phones
- Easy to use and manage
- Packaged with Video Conferencing
- Purchase by number of concurrent phone calls, not number of phones
What do you dislike about the product?
- Video Conferencing needs work
- No way to hide updates that you do not need
- No way to hide updates that you do not need
What problems is the product solving and how is that benefiting you?
We went with 3CX when we switched from an old NorTel phone system. We have been able to link all of our locations through this one phone system and save money.
Recommendations to others considering the product:
Do your research on all VOIP phone systems before making a purchase. We went with 3CX for many reasons, but the main reason was that it is very flexible and allows us to add as many phones as we like without having to pay per phone like some other VOIP systems.
3cx So many Advantages
What do you like best about the product?
Savings!!! This system can save small tech companies like mine a lot of money, as far as for a phone bill.
It really either reduces your bill or gets rid of the phone bill completely.
It really either reduces your bill or gets rid of the phone bill completely.
What do you dislike about the product?
There are a lot of bugs to be worked out. I can`t really say that its strictly a 3cx thing, but we have a lot of static and calls that we answer and you cant hear each other. Some people say we sound like we are under water at times.
Im not convinced that it cant be another issue though as far as possibly the implementation, low end phones, possibly our connection, possibly the way it was set up.
Im not convinced that it cant be another issue though as far as possibly the implementation, low end phones, possibly our connection, possibly the way it was set up.
What problems is the product solving and how is that benefiting you?
Huge benefits are the savings, the back end unlimited possibilities. When you have a lot of employees, and need a lot of lines, its SO much more cost effective to use a pbx \ voip system like 3cx.
They also offer a "soft phone" Which is an app for smart phones, and can also be used through your computer.
3cx is also great for people who travel, as you can take your "office phone" With you and not have to give out a cell number. And then just shut the app off when you arent working.
They also offer a "soft phone" Which is an app for smart phones, and can also be used through your computer.
3cx is also great for people who travel, as you can take your "office phone" With you and not have to give out a cell number. And then just shut the app off when you arent working.
Great soft clients and cross platform support
What do you like best about the product?
Cross platform focus on empowering users with tools in a clean and usable fashion.
The software is simple to use but has lots of powerful features packed in.
Great experience across devices and platforms.
The software is simple to use but has lots of powerful features packed in.
Great experience across devices and platforms.
What do you dislike about the product?
The branding is a little misleading, many people I speak to think that 3CX is only a phone system, but they also provide a great range of soft clients and solutions, they need to make their offering clearer for the uninformed.
User Interface is dated it would be great to have a more native platform experience option so either use the built in GUI or switch to the platform default being used. Some users prefer a more native experience such as iOS or Android interfaces over a generic one.
User Interface is dated it would be great to have a more native platform experience option so either use the built in GUI or switch to the platform default being used. Some users prefer a more native experience such as iOS or Android interfaces over a generic one.
What problems is the product solving and how is that benefiting you?
Unified communications and collaboration
Recommendations to others considering the product:
Run a good proof of concept with various users and stakeholders.
3CX software also works with other Phone solutions so you could leverage a different VOIP or UCaaS provider but still leverage their software.
3CX software also works with other Phone solutions so you could leverage a different VOIP or UCaaS provider but still leverage their software.
Bought it for ourselves and have been rolling it out to customers ever since!
What do you like best about the product?
Because it is a Windows-based product, it is easy to install, roll-out and maintain, Simple learning curve for both ongoing maintenance and end user.
Constant updates and new features gives us the security in knowing this is an actively-maintained product.
Constant updates and new features gives us the security in knowing this is an actively-maintained product.
What do you dislike about the product?
No show-stoppers here:
- Can be difficult to integrate some of the features.
- Troubleshooting documentation could be better
- Better support of SIP hardware and suppliers
- Better firewall documentation for initial setup
- Can be difficult to integrate some of the features.
- Troubleshooting documentation could be better
- Better support of SIP hardware and suppliers
- Better firewall documentation for initial setup
What problems is the product solving and how is that benefiting you?
- Reduced costs around phone and telephony.
- Remote access to phone system through cell-phones when travelling.
- Easy access to doing in-house Webinars for clients
- Remote access to phone system through cell-phones when travelling.
- Easy access to doing in-house Webinars for clients
Recommendations to others considering the product:
Don't be afraid to run a trial. We encourage all our new clients to run a trial to test ease of use and quality of calls.
Its easy to setup and allows time for a solid project plan to be put together.
Its easy to setup and allows time for a solid project plan to be put together.
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