3CX Phone System
3CX | 3CX Phone System 20.0.3.806Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3cx calling software is great for consultant and customer support
What do you like best about the product?
The call quality and record of previous calls and timings is great. Also Manager can listen recording dusring or after calls also and easy to transfer a call to colleagues is easy.
What do you dislike about the product?
Sometime 3cx network is down like it shows destination busy or not connected. But it fixes very fast also
What problems is the product solving and how is that benefiting you?
3cx provides another number to call customers so we don't have to ise our personal numbers and it is very professional. Senior can listen to our call recording is great feature so that they can give any feedback. The record of call time and duration is perfect.
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Amazing collaborative Tool
What do you like best about the product?
It's very good as a solution to collaborate with colleagues and easy to use. It acts as a replacement for a physical phone on a mobile or PC.
What do you dislike about the product?
I have no complaints about the software.
What problems is the product solving and how is that benefiting you?
Having a physical phone cuttings costs on purchasing physical devices.
A Transformative Solution in Business Telephony
What do you like best about the product?
Flexibility: 3CX can be hosted on-premises, in a private cloud, or directly by 3CX, providing options to suit various business needs.
Cost-Effective: It often offers a more affordable solution compared to traditional phone systems, with scalable pricing to fit different organizational sizes.
Ease of Integration: 3CX seamlessly integrates with existing networks and various devices, including Windows, Linux, Android, or iOS.
User-Friendly Interface: The intuitive design makes it easy for users to navigate, reducing the learning curve for new users.
Enhanced Collaboration: Features like video conferencing, instant messaging, and presence information enhance collaboration within teams.
Robust Security: 3CX emphasizes security with strong encryption and regular updates, providing peace of mind regarding data integrity.
Environmental Considerations: By promoting VoIP and reducing the need for physical hardware, 3CX also appeals to environmentally conscious businesses.
Open Standards: Its compatibility with the SIP protocol allows integration with various popular service providers, making it a versatile option.
Strong Support: 3CX offers extensive online documentation, community forums, and direct support, providing ample resources for troubleshooting and learning.
Innovative Features: With continuous updates and the introduction of new features, 3CX stays ahead in providing modern solutions for communication needs.
Cost-Effective: It often offers a more affordable solution compared to traditional phone systems, with scalable pricing to fit different organizational sizes.
Ease of Integration: 3CX seamlessly integrates with existing networks and various devices, including Windows, Linux, Android, or iOS.
User-Friendly Interface: The intuitive design makes it easy for users to navigate, reducing the learning curve for new users.
Enhanced Collaboration: Features like video conferencing, instant messaging, and presence information enhance collaboration within teams.
Robust Security: 3CX emphasizes security with strong encryption and regular updates, providing peace of mind regarding data integrity.
Environmental Considerations: By promoting VoIP and reducing the need for physical hardware, 3CX also appeals to environmentally conscious businesses.
Open Standards: Its compatibility with the SIP protocol allows integration with various popular service providers, making it a versatile option.
Strong Support: 3CX offers extensive online documentation, community forums, and direct support, providing ample resources for troubleshooting and learning.
Innovative Features: With continuous updates and the introduction of new features, 3CX stays ahead in providing modern solutions for communication needs.
What do you dislike about the product?
While it's possible that some individuals might have specific concerns or face challenges, these can often be addressed through proper setup, customization, or support from a 3CX partner.
What problems is the product solving and how is that benefiting you?
I use 3CX at ECOLOR Technologies, and it's a game-changer for us. It helps us stay connected through voice and video calls, even when we're not in the office. We save money on our phone bills, and it's easy to use with our existing tools and systems. Our customer support has improved, and it's easy to change things as our business grows. 3CX makes communication simple and efficient, and that's great for our business.
easy to use
What do you like best about the product?
Good call quality, features easy to use and manage. Possibility of use by browser. Lightweight and doesn't weigh down your computer's performance.
What do you dislike about the product?
Sometimes it conflicts with microsoft teams, commands like pull link sometimes don't work, I don't know if it could be something in the configuration, material on the site is a little confusing, could be better to facilitate the experience.
What problems is the product solving and how is that benefiting you?
Customer service, the ease of being a digital center makes configuration and use easier.
Communication efficiency
What do you like best about the product?
What I like about 3cx was it is pretty simple straight forward tool to connet with my client and customers. I can gave it an 8 points. Outbound and inbound call are pretty much easy to deal with using 3CX, it has easy option put the call on a brief hold. Also, it has a user friendly troubleshooting steps when it has an issue and most of all 3cx has good quality during conversation.
What do you dislike about the product?
3cx has it downside only for tagging of each contact. It has no tagging option after every contact and you need to document every call that you receive from 3cx. However, it is understandable since it has link itself to our second tool which is Intercom.
What problems is the product solving and how is that benefiting you?
Switching from hard phone to soft phone system such as 3CX enables our team to improve productivity, communication and collaborative working. I barely experience issues with 3cx. It made my work load smooth, giving me chance to do the next outbound call that I need to perform. It has phone recording, which enable our teams to work more efficiently.
3cx review
What do you like best about the product?
The 3cx is very helpful for my agent and the company that needs it. This is a beneficial and friendly tool. One-click always to reach our agents. This is a management tool.
What do you dislike about the product?
Actually none. If there's a problem or dislike, it's minimal. Nothing serious about this. This is a good and friendly tools. Nothing to say because it's almost perfect.
What problems is the product solving and how is that benefiting you?
For my agents. We solved the problem regarding attendance issues, meetings and coaching. Sometimes once I have a coaching 1on1 with my agent, this is good for coaching.
Wonderful 3CX
What do you like best about the product?
The most dependable app that enables global call and call-receiving, conference scheduling, videocalling, and chat with team members and clients
What do you dislike about the product?
none so far. I love everything about 3CX
What problems is the product solving and how is that benefiting you?
You can set calls to be recorded by enabling the Record All Calls flag for each extension. Will allow you to record all incoming and outgoing calls.
3CX Review
What do you like best about the product?
It was very easy to set up and manage. Considering both the features and the price, we decided that 3CX is the best choice.
What do you dislike about the product?
Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.
What problems is the product solving and how is that benefiting you?
There was no need for expensive IT support to create complex VPN networks to users’ homes. No need for the businesses to spend large sums of now critically valuable capital on VoIP handsets.
Crystal Clear Call
What do you like best about the product?
They have call logs that can be easily tracked. Awesome messaging and chat service system. Reliable IVR and voice recognition feature.
What do you dislike about the product?
Nothing so far. Needs more improvement in customer service.
What problems is the product solving and how is that benefiting you?
Setting up and using 3CX was very easy and hassle-free.
Great VOIP experience
What do you like best about the product?
One of the best tools in VOIP..Intuitive and easy to use and manage.
What do you dislike about the product?
Reporting and logs are a bit more difficult to extract.
What problems is the product solving and how is that benefiting you?
3CX is the main VOIP tool that we use to call and be called.
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