3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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very usefull
What do you like best about the product?
ease of use and update with single interface for management
What do you dislike about the product?
not being able to set permanent conférence room
What problems is the product solving and how is that benefiting you?
very easy to help my staff to get to work anywhere in the world with their business phone number
Recommendations to others considering the product:
nothing that comes to my mind as of now it has been a pretty solid solution for us
just take it step by step
just take it step by step
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Use it at office and on mobile, works great!
What do you like best about the product?
Portability, works on mobile, allows me to bring my office calls with me on the go
What do you dislike about the product?
Sometimes when switching networks while on a call, it will drop.
What problems is the product solving and how is that benefiting you?
No longer need to keep a manual phone list, have full directory on phone and PC. Also have ability to set up conference calls with dial in numbers, we did not have this functionality previously.
Recommendations to others considering the product:
Test it on all mobile platforms, there are slight differences that need to be trained.
Highly Recommended
What do you like best about the product?
Ease of management. Overall views of system status, extensions and users is extremely easy to map
What do you dislike about the product?
Lack of LDAP integration to tie extensions to users. Office hours feature needs to be present in Digital Receptionist settings rather than just trunk. A 'related items' field would be nice. We'd also like to remove the 3CX logo in more places since we're a re-seller. We're not hiding the fact it's 3CX, but we would like a little more brand customization
What problems is the product solving and how is that benefiting you?
Almost everything when it comes to phone systems has been easier with installation of this system. We're an MSP and have deployed this in multiple places transitioning from older non IP phone systems and even from Cisco Call Manager. The cost savings are insane compared to almost any other solution. Support is quick to respond and overall this has been a great solution. The onboard diagnostics have also effectively replaced the need for wireshark.
Recommendations to others considering the product:
Just because this is tapped as a 'small' application, doesn't mean that it's not capable. If you're looking for dialplan matching like you get in Cisco, you're out of luck, things have to be expressly designed, but almost all features we've encountered with any other product are matched in some way or another by 3CX, and there are great 3rd party integrations if you need a particular featureset
Huge cost and time saver
What do you like best about the product?
Huge cost savings from old provider more than 80 percent savings! Also easy to navigate and menus make sense.
What do you dislike about the product?
Nothing. It's straight forward and get up and running in 10 minutes.
What problems is the product solving and how is that benefiting you?
Cost savings compared to old system.
Recommendations to others considering the product:
Just make the jump. Easy to use and troubleshoot. Also great with reporting.
3CX is a all-around, complete phone system!
What do you like best about the product?
3CX is just plain easy to use. So simple!
What do you dislike about the product?
Some bugs, but those are fixed very fast
What problems is the product solving and how is that benefiting you?
Remote work! We had to all work from home due to the pandemic, and 3CX was already scaled to help with this. I simply had to send out the “Welcome to 3CX” email and staff could download the app to their phones and sign in to the Web Client on their Chromebooks and were ready to go. Simple as that! I was also able to bring my desk phone home and use it just like I am in my office, which is fantastic.
Recommendations to others considering the product:
Go for it! We have no regrets going with 3CX. IT JUST WORKS!
Excellent Unified Communications
What do you like best about the product?
This system is flexible. You are not held back by annoying licencing. It just works. It so flexible, we replaced a restrictive and totally closed Mitel system with 3cx over a year ago. It enabled us to mobilise 70% our staff during the corona crisis
What do you dislike about the product?
I would like single sign on to the web console using SAML but apart from that nothing.
What problems is the product solving and how is that benefiting you?
We have deployed in to 3 branch office across the world. Increased incoming line capacity with SIP removing our ISDN. Solved DR. Mobilised the workforce.
Recommendations to others considering the product:
Try it - You will not be sorry.
Best IP Based Phone System We've Used
What do you like best about the product?
The ease of configuration, management and end user training makes 3CX the best system we've deployed to the smallest and largest of our clients. Support and message boards make troubleshooting, deploying, tweaking and administering 3CX easy and pain free!
What do you dislike about the product?
None! You won't be disappointed with 3X!
What problems is the product solving and how is that benefiting you?
We've solved problems from customers not getting any calls with their previous system and now not able to handle the volume of calls (which is a good thing!) to uniting property management companies in telephony on one 3CX platform from dozens of remote sites that used single analog lines.
Cost savings benefits are huge from the smallest client to the largest utilizing SIP services and consolidating multiple offices into one!
Cost savings benefits are huge from the smallest client to the largest utilizing SIP services and consolidating multiple offices into one!
Recommendations to others considering the product:
Do it, you won't be disappointed. Follow the recommendations for using supported hardware and SIP vendors and the ease of installation, management and training will make you wish you did it 10 years ago!
3cx Conference Features
What do you like best about the product?
I like their Conference and Chat Features
What do you dislike about the product?
Nothing, the system is highly customizable
What problems is the product solving and how is that benefiting you?
Routing calls, caller Id, call forwarding
Recommendations to others considering the product:
great Product
Great experience, for admins and clients!
What do you like best about the product?
The easy interface and administration are the most noteworthy.
What do you dislike about the product?
The training offered could be easier to understand.
What problems is the product solving and how is that benefiting you?
Client satisfaction.
Recommendations to others considering the product:
Cost effective, reliable, and easy to use.
Long time user, this is the most cost effective, full featured VOIP solution you will use
What do you like best about the product?
Access to your phone system from anywhere on any device
Wide range of SIP device support
Wide range of SIP device support
What do you dislike about the product?
Online meetings are not as polished as they could be.
What problems is the product solving and how is that benefiting you?
Cost of POTS systems, on average we save our customers $3000 a month switching from their legacy systems to 3CX and a SIP trunk. Mobile workforce enablement and helpdesk/call center anywhere functions.
Recommendations to others considering the product:
Get off your legacy system and get onto VOIP
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