3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3cx as a unified communication solution for small buisinesses
What do you like best about the product?
The webmeeting feature is easy and robust. You can do ad-hoc presentations or schedule meetings. You can share content, support staff can use the remote control features to assist others. It's a powerful and useful tool. Also the reporting feature looks very professional.
What do you dislike about the product?
The softphone is not the best software-wise. There are 2 versions of the softphone that I have used and they seem to be solid with a few clunky aspects to them. I feel like this will improve over time. The apps for iphone and android are excellent however. I would also like to see more support for desk phones, we were able to get older phones to work with the system by changing the firmware. Another feature we would like to see is support for H.323 conferencing systems. It's disappointing to not be able to add video conferencing room systems to video calls.
What problems is the product solving and how is that benefiting you?
Our company uses an ancient phone system, which has end of life hardware, and software mostly. While the 3cx does not cleanly integrate with our current system it can be used as a workaround for a lot of things. For example, the softphones that work with our old system require licenses, and with the software being end of life there is no way to support the system when it fails. The softphone with 3cx has a robust set of features and it does many more things without needing additional licensing. It's been a great replacement so far.
Recommendations to others considering the product:
I recommend this product if you have mobile staff and need to be in contact. The suite of software that comes with this product for the price point is outstanding. The product is very easy to implement and the support community is helpful and responsive to questions. The administration of this product is also very simple compared to older phone systems.
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Good product!
What do you like best about the product?
I like the desktop app, easy to setup conferences. The mobile app is also good, but it needs some improvements - notice the quality of the call is not the same sometimes.
What do you dislike about the product?
1. The lack or poor integration with office 365. It should be easy from there to book a meeting/conference call and also show busy or available based on my calendar. There are plugins out there, but we were never able to make it work
2. To have it in house in different locations with redundancy is very tech job. Luckily we have a great tech guy otherwise it would be impossible. Also, the way it is setup, it is hard for people that are working in two different locations.
2. To have it in house in different locations with redundancy is very tech job. Luckily we have a great tech guy otherwise it would be impossible. Also, the way it is setup, it is hard for people that are working in two different locations.
What problems is the product solving and how is that benefiting you?
Vo-IP system, ability to work from home, using the desktop app , and also the cost savings.
Recommendations to others considering the product:
Please invest on Microsfot 365 integration. WE don't need chats on 3cx, we don't need those these things that other provides offer already. we need better integration
3CX is all about home working
What do you like best about the product?
Being able to access the phone system from anywhere, either as a user and remote working from anywhere in the world, or as the administrator provisioning users for softphone usage for workers not able to visit the office.
What do you dislike about the product?
The system is great, but the only downside is the mobile phone apps do eat a lot of battery, but I only enable the app if I am unable to use my laptop.
What problems is the product solving and how is that benefiting you?
Obviously at this time (April 2020) we have a lot of users who have been forced to work from home. So having a system that allows them to work as if they are in the office and not rack up either landline or mobile phone costs is brilliant.
All the features are available as if there were in the office, including Call Queues for our service and IT team, Voicemail to email functionality, so they can listern to the voicemails without having to dial in.
We have also been able to utilise the Video Conferencing and not have to rely on heavily used systems such as Teams/Zoom/Webex which has given us some benefits of a less used system, especially with video streaming.
All the features are available as if there were in the office, including Call Queues for our service and IT team, Voicemail to email functionality, so they can listern to the voicemails without having to dial in.
We have also been able to utilise the Video Conferencing and not have to rely on heavily used systems such as Teams/Zoom/Webex which has given us some benefits of a less used system, especially with video streaming.
Recommendations to others considering the product:
Fixed price on the number of concurrent calls, ease of use including initial deployment, rolling out of new phones, utilising voip standards, ability to work from anywhere as if you are in the office.
3CX phone system has been great
What do you like best about the product?
I like the versatility of the whole system and ease of management. The ability to turn your computer or cell phone into your desk phone. We are now playing with the web meeting, and it is working great
What do you dislike about the product?
I can't think of anything I do not like.
What problems is the product solving and how is that benefiting you?
Web meeting and the 3cx app is making working from home extremely easy to work from home.
Easy & Secure
What do you like best about the product?
3CX is easy to use and administer. 3CX is also very secure the 3CX team stays on top of security issues giving free updates as needed to registered users.
What do you dislike about the product?
No company is perfect, but right now 3CX is on top of their game.
What problems is the product solving and how is that benefiting you?
During these time is solves the problem of people working form home and allowing business to have secure and safe Face to Face meetings using the 3CX Web-meeting which is free with each 3CX system.
Recommendations to others considering the product:
3CX is a easy, affordable, secure, and feature rich system.
Stable, rapide, adapté !
What do you like best about the product?
Régulièrement de nouvelles fonctionnalités. Call Flow
What do you dislike about the product?
Peut espace pour laisser des notes / remarques dans le pbx
What problems is the product solving and how is that benefiting you?
Télé-travail ! Fonctionnalités de webmeeting et de conférences téléphonique !
Recommendations to others considering the product:
Change logs
Huge cut in costs and improvement in functions
What do you like best about the product?
How simple it is to add users is quite impressive compared with our former Avaya system.
What do you dislike about the product?
It is not really multilanguage. Like the phone conference, you need to choose one language. there should be a way to setup at least 2.
The phone client should have an automatic DND setting.
The phone client should have an automatic DND setting.
What problems is the product solving and how is that benefiting you?
With the integrated video conferencing and screen sharing, we don't need third party tols like webex anymore.
3cx Next Generation Phone system
What do you like best about the product?
Ease of switching extensions from office to office, when people are moved around, names change, etc. Before on old system was a hassle, now it's simple as unplug and replug. And the phone app is a life saver! Works best if you live in a strong signal area, or can keep it on wifi. The ease of changing user information, changing voicemail passwords are truly an easy user experience. Adding new extensions are also a breeze. It's a click of a mouse, and as most things are with 3cx, very self explanatory.
What do you dislike about the product?
The yearly licensing updates. Before i didn't have to pay for yearly licensing for updates, but now i do. The paging is a little lacking, in a loud environment, the noise filter blocks paging at times. The phone app is lacking when you don't have good strong signal. Also, using blue-tooth on a vehicle while using the phone app, is almost impossible. The volume of the call is so low, you have to turn volume all the way up, and it's still a struggle to hear the other person.
What problems is the product solving and how is that benefiting you?
The ability to have your phone extension on your cell, and go anywhere, making calls to clients from the app, instead of phone, that way strangers only get your work number, and not your cell.
Recommendations to others considering the product:
Make sure the phones you pair with 3cx are 100% compatible. Read reviews. Ask Questions. Make sure you have good backups, as 3cx can run on just about any pc, and you can get back up and going in 10 minutes or less, if you have quality backups.
Awesome phone system with great features. Excellent business continuity features as well.
What do you like best about the product?
Several years ago I needed a cost-effective phone system for a car dealership. Found 3CX and loved it. Now my company is a Platinum Partner. It can be installed in any environment, be it in the cloud, on-premise, or hybrid.
All extensions get all features for the edition selected, and there is no fee for each extension, ring group, queues, etc. No nickel and dime. They are also constantly improving the product with major releases every year.
All extensions get all features for the edition selected, and there is no fee for each extension, ring group, queues, etc. No nickel and dime. They are also constantly improving the product with major releases every year.
What do you dislike about the product?
For one of the global major phone systems out there, not enough people have heard of it.
What problems is the product solving and how is that benefiting you?
We're often saving customers over 50% from their old telephone system and phone lines. Plus they have great remote user, call center and unified communications features
Recommendations to others considering the product:
Work with an experienced partner to make sure your system is designed correctly and users are trained properly.
This phone system has been much better than a traditional land line based produce
What do you like best about the product?
Downloading the app and being connected anywhere
What do you dislike about the product?
Don't have any downsides. We have been very happy with it
What problems is the product solving and how is that benefiting you?
Being able to transfer calls to anyone at any time at any location
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