3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Cost effective and powerful
What do you like best about the product?
The best thing about 3CX is the price compared to other vendors, but that's not it's only selling point. There's isn' much we can't do with 3CX. We run 3CX across lots of sites connected via SDWAN, and the flexibility of the program gives us a host of failover options. From a user standpoint, they love it. We have a phone system that can do everything they need from easy work from home to conferencing
What do you dislike about the product?
The bad is not even that bad. We have a boutique setup in the we have some retail operations that have paging/music requirements. 3CX was slow in getting back to us for solutions, but they are all addressed. Albeit slowly.
What problems is the product solving and how is that benefiting you?
We had to 86 our old PBX and every vendor we spoke to was user subscription based model that just did not work because we need lots of phones in our stores. 3CX's pricing model is based in reality compared to other providers.
Recommendations to others considering the product:
Do the trial.
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Very easy to administrate, 95% of all features
What do you like best about the product?
how easy it is to administer and use even on a mobile device
What do you dislike about the product?
need a way to separate 911 groups for multi-site clients
What problems is the product solving and how is that benefiting you?
mobile workforce, call centers. very easy to set up and maintain
Recommendations to others considering the product:
go for it!
Was just what we was looking for when bringing our VOIP service in-house
What do you like best about the product?
The software is quite intuitive to use. Straight from installing the server product you are up and running in little over 30 minutes. The integration between devices is great. i can have my deskphone and mobile device linked to my extension meaning i can pick up calls from anywhere in the world!
What do you dislike about the product?
The CSV import process is quite cumbersome. If this could be shortened it would be better for the person setting it up. If you could provide minimal data (Name, ext number, external numner and email) then set against a generic template that this process would then create password and pin itself rather than have to generate these yourself. When setting up over 150 extensions, I had to use a 3rd party tool to generate these for me.
What problems is the product solving and how is that benefiting you?
Our previous VOIP service was hosted by another company and if we wanted anything chanced we had to log the change with them to get this done. Now we manage this ourselves and can make a change in minutes when required. We were crying out for an IP attendant service and queue position announcements for years, which our previous service didn't deliver on. We now have these and our reception staff are much happier!
Recommendations to others considering the product:
I liked the product straight from install. Was easy to setup and get going. The product has 95% of the features we are looking for.
This beats whatever phone system you're using!
What do you like best about the product?
It might just be because I've had to work with other phone systems before this, but this phone system is so much easier to use and configure it's a huge weight off my shoulders. They also update their software all the time with updates and bug fixes and have excellent technical support for those really tough problems. It's a very flexible platform and I've used nearly every feature they offer at one time or another including video conferencing.
What do you dislike about the product?
Sometimes an update will break some things even though they're trying to fix others, but what software doesn't that happen with? Still much easier to deal with than some other competing phone systems.
What problems is the product solving and how is that benefiting you?
Using a softphone allows greater flexibility for our clients in creating extensions, using virtual and physical phones as well as the app on iOS and Android. It ties into landlines for backup and a bunch of different SIP providers as well. This system has saved our clients time and money by being reliable and secure.
Recommendations to others considering the product:
Work with them to see demos and how it might be the right choice for you. Their staff are very responsive and can answer any questions you may have including offering trials and good pricing.
All around excellent PBX that allows the administrators and users be in control
What do you like best about the product?
The customization and control over call flow and features. We can utilize 3CX's flexibility to configure and install a customer's system in just about any way they want.
What do you dislike about the product?
Occasionally support can be frustrating when it comes to needing to be on the exact latest version before help comes. Obviously multiple versions behind is an issue but when it comes to being 1 update behind, that can be annoying.
What problems is the product solving and how is that benefiting you?
Moving our customers from traditional PBX's to 3CX allows us to solve the issue of allowing our customers to be mobile. This system gives the ability to telework with ease and in a variety of ways.
Recommendations to others considering the product:
Make sure to test and verify it does everything you want/need in your field. The system can do a lot but every company's needs are different.
The easiest PBX to manage!
What do you like best about the product?
The management and configuration of this PBX is very streamline and easy to navigate. Other systems can be so confusing, but their interface makes everything such a breeze.
What do you dislike about the product?
3CX is always innovating, there is not much to dislike!
What problems is the product solving and how is that benefiting you?
3CX is easy to deploy in the cloud or on-premises, which gives us so many options to overcome any situation.
Recommendations to others considering the product:
Download the trial and try it out for yourself!
Cost effective and feature rich
What do you like best about the product?
Extremely cost effective, easy to use and feature rich solution
What do you dislike about the product?
None on the solution itself, but wish 3cx sold licenses directly instead of having to go through a reseller.
What problems is the product solving and how is that benefiting you?
Was previously using an expensive hosted cisco solution and now pay a fraction of the cost for an easier to use system.
Recommendations to others considering the product:
Try 3cx in trial mode, it's extremely easy to setup and use.
3CX is Awesome
What do you like best about the product?
There are many features that I like. It can be easily configured to run either on-premise (on either Windows or ... the one I recommend ... Debian Linux). It is very flexible with lots of great call handling features, such as Digital Receptionists, Ring Groups, Call Parking, customizable hold music. It works with a lot of different hand sets, and it works with PRI circuits and SIP Circuits. Then there are awesome web tools for users and admins, soft phones ... I'm sure I'm leaving a lot of stuff out ...
What do you dislike about the product?
It's hard to delete recordings. This should be made easier.
What problems is the product solving and how is that benefiting you?
Having no problems with 3CX.
I implemented 3CX for our organization of 100 back in 2018. I showed everyone the great things they could do with the phone system, and it was like, "blah, blah, blah, geek talk, blah, blah). Then the COVID-19 stay-at-home order came down, and now everyone is so impressed that we have all these amazing remote and mobile features with our phone system.
I implemented 3CX for our organization of 100 back in 2018. I showed everyone the great things they could do with the phone system, and it was like, "blah, blah, blah, geek talk, blah, blah). Then the COVID-19 stay-at-home order came down, and now everyone is so impressed that we have all these amazing remote and mobile features with our phone system.
Recommendations to others considering the product:
Try it out and make sure it works in your particular situation. You can try it for free.
Like a fine wine 3CX only gets better with age.
What do you like best about the product?
I have been in Telecom for around 20 years. When I first found 3CX I was astonished at how simple it was for end users and administration. It was that moment that I knew I had to get involved with them and I haven't looked back since. The product is like a fine wine and only seems to be getting better with age. Every update and release amazes me with how they listen to partners and end users in an attempt to keep fresh new usable features at our finger tips.
What do you dislike about the product?
Honestly there really is nothing I dislike about 3CX. From the simplicity of use, management and design to pricing....it's amazing.
What problems is the product solving and how is that benefiting you?
With traditional PBX's from the time a client signs to cutover it can be weeks or months. During this time of work from home due to COVID-19 we are able to have customers on their new 3CX working from home in a matter or hours, not days.
Recommendations to others considering the product:
Look at the features and benefits, weight them against the competition. If that doesn't check all your boxes, look at how you can manage the system in-house to help save money.
3CX Review
What do you like best about the product?
The free iOS and Android apps are both easy to use and allow for savings on hardware
What do you dislike about the product?
Sometimes the desktop application requires a restart of my mobile device to allow me to answer via the desktop
What problems is the product solving and how is that benefiting you?
- cheaper than any standard phone line
- mobile apps mean cost saving on hardware (as above)
- hosting the service for our clients means that their phone lines will never be out of action
- mobile apps mean cost saving on hardware (as above)
- hosting the service for our clients means that their phone lines will never be out of action
Recommendations to others considering the product:
There is no reason to choose an alternative, it's one of the cheapest services available, has good support and the possibilities are endless
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