3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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A comprehensive and easy to use VoIP platform.
What do you like best about the product?
3CX makes it easy to rapidly deploy PBXs. It is easy for both technical staff and users to understand and is very feature rich. Getting non-technical staff on softphones is a breeze, and configuring new phones and extensions is about as easy as it can be. Update schedules frequently enable new functionality or improve upon existing functionality which is nice as well. Overall, I am very happy with the solution.
What do you dislike about the product?
Working with the 3CX support team is challenging and usually not helpful. If you run into problems, you are usually further ahead to figure it out yourself than to engage 3CX support. Migrating from Mitel systems can also be a but of a challenge since Mitel offers some more advanced functionality that 3CX doesn't currently support. Bulk changes such as changing phone templates is also a pain, but can be automated with their API.
What problems is the product solving and how is that benefiting you?
Right now, the biggest challenge we have faced is the mass migration to work-from-home as a result of COVID-19. 3CX made this challenge significantly easier by being able to cloud host the PBX, and by providing web meeting functionality.
Recommendations to others considering the product:
3CX is an easy to use, and fast to implement cloud-hostable PBX. Out of all of the VoIP platforms I have worked with, 3CX is the easiest and most feature rich. If you aren't sure, use a 3CX trial key and go from there!
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3cx helps solves business issues for our corporate clients
What do you like best about the product?
The abilty to seamlessly go from their desktops, to their mobile devices, to their home computers and maintain their business presence is key for our Law Firm clients. The ease in which we can deploy a remote phone using 3CX STUN provisioning allows us to have our distribution partners ship a phone for self easy install at the end user's home or office. The management capability using the 3CX Web Admin makes punching down wires and using cumbersome PBX management interfaces a thing of the past.
What do you dislike about the product?
Some users feel that there are too many nice features with the product and cannot utilize them all. A good problem to have!
What problems is the product solving and how is that benefiting you?
with the ability to redundantly bridge 3CX systems across wide areas over the internet and utilize low cost SIP trunks has kept costs for our clients down to fractions of what they used to pay.
Recommendations to others considering the product:
take advantage of the free licenses, then roll it out.
Excellent phone system for mid-size organization
What do you like best about the product?
The system is extremely stable and relatively easy to configure and manage. Low-cost and very flexible for our needs.
What do you dislike about the product?
Integration with Exchange server has some issues. Lots of call center features that we do not need.
What problems is the product solving and how is that benefiting you?
Integrated half a dozen PBX and small office systems into a single VoIP framework. Single configuration and common interface for users and administrators. Remote use and webconference features have come in very handy, especially under the current pandemic situation.
Recommendations to others considering the product:
Implement incrementally to allow learning curve to influence deployment. If you are using internal staff to support, make sure they receive telephony training to understand the interface to SIP trunks or POTS.
A great tool to manage your Corporate phone system
What do you like best about the product?
Innovations are happening all the time with 3CX.
The interface is fluid and easy to use.
A lot of features are available, including 3CX Web Meeting and more.
A lot of phone manufacturers are supported and this makes the software highly flexible.
The interface is fluid and easy to use.
A lot of features are available, including 3CX Web Meeting and more.
A lot of phone manufacturers are supported and this makes the software highly flexible.
What do you dislike about the product?
Mainly the lack of support that isn't coming by default with the perpetual license.
We find that having to customize our phones template everytime we update the system is not optimal for us.
Nothing to dislike since the software perfectly answers our need.
We find that having to customize our phones template everytime we update the system is not optimal for us.
Nothing to dislike since the software perfectly answers our need.
What problems is the product solving and how is that benefiting you?
Addressing the need of managing our own PBX over IP and the flexibility to interact with different manufacturers and remote users.
We had to address a change of old PBX system and 3CX perfectly answered the need.
We had to address a change of old PBX system and 3CX perfectly answered the need.
Recommendations to others considering the product:
Take your time to go through the entire documentation and best practices to get your environment configured the best possible way.
Use the community to browse through already reported issue and get help on the knowledge base.
Use the community to browse through already reported issue and get help on the knowledge base.
Robust and Easy to Use
What do you like best about the product?
3CX is feature rich and well rounded as a phone system.
What do you dislike about the product?
I do not like the fact that admin rights are either all or none. There needs to be a way you can select what admin rights an extension has. Admins should also be able to see other admins, although I understand the reasons why you cannot. As robust as 3CX is, it falls short where admin rights are assigned.
What problems is the product solving and how is that benefiting you?
Regardless of customer size, 3CX has a solution for any business model. 3CX integrates well with Salesforce and others like it, which makes it an easy sell to customers wanting these features.
Recommendations to others considering the product:
3CX is a well rounded phone system that offers web meetings, video conferencing, queueing and much more. If you're looking for a system that will exceed your expectations, 3CX is the platform you want to use. Combine 3CX with an experienced VoIP partner and you will not regret your decision to do so.
Really good and easy to setup. Lot of functionnality.
What do you like best about the product?
Application and the webclient are the easyest way to setup rapidly a system.
What do you dislike about the product?
I would like a more granular way to program every rights.
What problems is the product solving and how is that benefiting you?
Teleworker loves the system.
Recommendations to others considering the product:
feel free to try the free version and after that you have been convinced, upgrade to pro for the recordings and other cool stuff.
Highly recommend 3CX
What do you like best about the product?
I love how 3CX is not only an easy to use product for the user, it's also simple to setup and constantly moving forward.
What do you dislike about the product?
Probably the least helpful aspect of 3CX currently, is the lack of SMS messaging. However this is on the roadmap and in the works.
What problems is the product solving and how is that benefiting you?
We migrated to 3CX last year, and so glad we did. A lot of the features that sounded exciting but not sure if we would use, we now use daily. Examples are video meetings, conference call in number, instant messaging, and the biggest plus has been remote workers able to use softphones.
Recommendations to others considering the product:
Do it. I researched for an entire year, knowing that I had 18 months before I needed to decommission our previous system. I ended up deciding between Asterisk and 3CX. The difference was then described to me as the difference between a project and a product. I chose the product, 3CX, and have been so happy I did.
Good System - Great for what we need
What do you like best about the product?
It's easy to set up and configure.
Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app.
A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely
Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app.
A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely
What do you dislike about the product?
There have been some issues with updates in the past but we haven't had any more issues with updates for a while.
There are a couple of things that we know are changeable but it's not always straight forward how to change them, luckily with the forums and blogs there's lots of resource out there to help.
There are a couple of things that we know are changeable but it's not always straight forward how to change them, luckily with the forums and blogs there's lots of resource out there to help.
What problems is the product solving and how is that benefiting you?
We needed a good way to be able to manage our phone queues - this has been the biggest achievement from using 3CX - it's also much easier to manage than other software we have tried to use.
The API integrations on the call flow designer has allowed us to build our own API to tell whether or not a customer is classed as a priority customer to route the call properly.
The API integrations on the call flow designer has allowed us to build our own API to tell whether or not a customer is classed as a priority customer to route the call properly.
Recommendations to others considering the product:
First and foremost you need to find the right partner, I would strongly recommend to any looking to administer the product to look into the certifications they offer - the study material in here gives you a solid grounding to be able to set up and run easily.
Really enjoy using 3Cx
What do you like best about the product?
Web video, soft client, ease of use and admin. Voice mail transcription
What do you dislike about the product?
Some of the extension mgmt could use work
What problems is the product solving and how is that benefiting you?
Unified communication. Work from home.
It makes VOIP simple to scale
What do you like best about the product?
We evaluated all the major players in the market, and 3CX won in almost every category.
We chose 3CX mainly for because it allowed us to run this in our data centers and control security and access to features better than other cloud providers. We've been able to scale well past 600 users and the uptime has been phenominal. The ability to easily create and provision users both the offices and remotely makes 3CX the best system out there.
We chose 3CX mainly for because it allowed us to run this in our data centers and control security and access to features better than other cloud providers. We've been able to scale well past 600 users and the uptime has been phenominal. The ability to easily create and provision users both the offices and remotely makes 3CX the best system out there.
What do you dislike about the product?
The update process needs to be tweaked to eliminate downtime - we are a 24x7x365 environment.
What problems is the product solving and how is that benefiting you?
We used Cisco Call Manager, and moves/add/changes used to be done by an outsourced company costing us $60k a year. 3CX is not handled 100% in-house by our existing team and has led to quicker turn-around on telecom tickets.
Recommendations to others considering the product:
n/a
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