3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3CX is a all-around, complete phone system!
What do you like best about the product?
3CX is just plain easy to use. So simple!
What do you dislike about the product?
Some bugs, but those are fixed very fast
What problems is the product solving and how is that benefiting you?
Remote work! We had to all work from home due to the pandemic, and 3CX was already scaled to help with this. I simply had to send out the “Welcome to 3CX” email and staff could download the app to their phones and sign in to the Web Client on their Chromebooks and were ready to go. Simple as that! I was also able to bring my desk phone home and use it just like I am in my office, which is fantastic.
Recommendations to others considering the product:
Go for it! We have no regrets going with 3CX. IT JUST WORKS!
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Excellent Unified Communications
What do you like best about the product?
This system is flexible. You are not held back by annoying licencing. It just works. It so flexible, we replaced a restrictive and totally closed Mitel system with 3cx over a year ago. It enabled us to mobilise 70% our staff during the corona crisis
What do you dislike about the product?
I would like single sign on to the web console using SAML but apart from that nothing.
What problems is the product solving and how is that benefiting you?
We have deployed in to 3 branch office across the world. Increased incoming line capacity with SIP removing our ISDN. Solved DR. Mobilised the workforce.
Recommendations to others considering the product:
Try it - You will not be sorry.
Best IP Based Phone System We've Used
What do you like best about the product?
The ease of configuration, management and end user training makes 3CX the best system we've deployed to the smallest and largest of our clients. Support and message boards make troubleshooting, deploying, tweaking and administering 3CX easy and pain free!
What do you dislike about the product?
None! You won't be disappointed with 3X!
What problems is the product solving and how is that benefiting you?
We've solved problems from customers not getting any calls with their previous system and now not able to handle the volume of calls (which is a good thing!) to uniting property management companies in telephony on one 3CX platform from dozens of remote sites that used single analog lines.
Cost savings benefits are huge from the smallest client to the largest utilizing SIP services and consolidating multiple offices into one!
Cost savings benefits are huge from the smallest client to the largest utilizing SIP services and consolidating multiple offices into one!
Recommendations to others considering the product:
Do it, you won't be disappointed. Follow the recommendations for using supported hardware and SIP vendors and the ease of installation, management and training will make you wish you did it 10 years ago!
Cost-efficient Phone Solution
What do you like best about the product?
The cost savings were huge. We have many numbers with very little external usage, other than our sales staff. As such, excluding overhead on our IT department, we went from ~$35/month/line to $7/month/line pricing for hundreds of users.
What do you dislike about the product?
Missing some features that I would like, such as single sign-on, or a RESTful API access. With those features 3CX would be everything we have been looking for. Also, I wish more company branding was an option as well, even for an extra price.
Also, we had an instance where we didn't update our instance for a few months and it resulted in losing our 3cx.us domain. It caused a lot of initial hardship, but at that point we had ~20 extensions ported over and not our entire company.
Also, we had an instance where we didn't update our instance for a few months and it resulted in losing our 3cx.us domain. It caused a lot of initial hardship, but at that point we had ~20 extensions ported over and not our entire company.
What problems is the product solving and how is that benefiting you?
Cost and management. While cost was a reason for switching, management was another one as well. Being that we have control over easily creating new extensions, as well as troubleshooting, it makes it easier when problems or last-minute changes arise.
Recommendations to others considering the product:
Fully experiment with it and your needs first. We use it on Polycom phones, Yealink phones, desktop soft phone, and app soft phone -- not all work to the same levels of the others.
3cx Conference Features
What do you like best about the product?
I like their Conference and Chat Features
What do you dislike about the product?
Nothing, the system is highly customizable
What problems is the product solving and how is that benefiting you?
Routing calls, caller Id, call forwarding
Recommendations to others considering the product:
great Product
Great, but every now in then I'll run into minor problems
What do you like best about the product?
The simple interface and how accessible it is across devices (computers, smartphones and so on).
What do you dislike about the product?
The app is buggy on iOS devices and calls sometimes cut out.
What problems is the product solving and how is that benefiting you?
Calls sometimes drop when using the iOs app, but the platform is easy to use and very accessible.
Recommendations to others considering the product:
Great way to stay connected across different devices and easy to use!
A phone system that is so easy to use. The frequent updates, keep the software fresh.
What do you like best about the product?
The User interface, and the ease of updates.
What do you dislike about the product?
The restriction on the quality for hold music.
What problems is the product solving and how is that benefiting you?
3CX provides us with a PBX that does not rely on a particular brand of hardware. It allowed us to save money by not having to purchase expensive hardware.
Recommendations to others considering the product:
No Comment
Great experience, for admins and clients!
What do you like best about the product?
The easy interface and administration are the most noteworthy.
What do you dislike about the product?
The training offered could be easier to understand.
What problems is the product solving and how is that benefiting you?
Client satisfaction.
Recommendations to others considering the product:
Cost effective, reliable, and easy to use.
Long time user, this is the most cost effective, full featured VOIP solution you will use
What do you like best about the product?
Access to your phone system from anywhere on any device
Wide range of SIP device support
Wide range of SIP device support
What do you dislike about the product?
Online meetings are not as polished as they could be.
What problems is the product solving and how is that benefiting you?
Cost of POTS systems, on average we save our customers $3000 a month switching from their legacy systems to 3CX and a SIP trunk. Mobile workforce enablement and helpdesk/call center anywhere functions.
Recommendations to others considering the product:
Get off your legacy system and get onto VOIP
Game Changer
What do you like best about the product?
Flexibility and scalability makes 3CX the best in the market
What do you dislike about the product?
There is nothing to dislike, the licencing format means you have so many options.
What problems is the product solving and how is that benefiting you?
Remote working is easy, call costs are down.
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