3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Phone of the future!
What do you like best about the product?
3CX makes it incredibly easy to have a presence at the office even when you’re on the road!
What do you dislike about the product?
Sometimes 3CX is difficult to manage via the mobile iOS app.
What problems is the product solving and how is that benefiting you?
Keeping in communication with the team is critical and C3X makes that possible!
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3CX Phone System
What do you like best about the product?
I like how it's cordless and the call comes right on your screen.
What do you dislike about the product?
Sometimes the volume doesn't work and you can't hear the customer or they can't hear you.
What problems is the product solving and how is that benefiting you?
It is still fairly new to us, so we are still working on the qwerks.
Awesome Phone System
What do you like best about the product?
Easy Desktop Setup and emailed voicemail.
What do you dislike about the product?
I haven't found anything yet that I disliked.
What problems is the product solving and how is that benefiting you?
I am saving money using a desktop phone software system. It is easy to use by clicking the mouse.
Very useful and easy
What do you like best about the product?
3cx allows every piece of information to be available at a glance, making the whole softphone system very user-friendly.
What do you dislike about the product?
Sometimes the UI feels a little cluttered and it takes a second to locate some specific options
What problems is the product solving and how is that benefiting you?
It makes it easier to transfer/hold calls which improves overall call time and structure. Calls are very clear and precise.
Integration
What do you like best about the product?
The integration with Microsoft products like dynamics and office 365. Click to call and everything runs perfect. Easy installation on cloud.
What do you dislike about the product?
I don't find the call center module like before distros (elastix)
What problems is the product solving and how is that benefiting you?
Works with dynamics crm and click to call 3cx works like charm.
3CX replaces your handsets and landlines
What do you like best about the product?
With 3CX our company has been able to achieve the following:
- Reduce clutter by getting rid of landlines and mobile phones. We make most of our calls now thru the laptop
- Cost savings are made by switching to this application. We are able to cut our landline and postpaid plans.
- Call transfers. Customers that call our company can now be redirected easily to other departments. We can also choose to put them on call waiting if needed. Previously, we were unable to do this.
- Reduce clutter by getting rid of landlines and mobile phones. We make most of our calls now thru the laptop
- Cost savings are made by switching to this application. We are able to cut our landline and postpaid plans.
- Call transfers. Customers that call our company can now be redirected easily to other departments. We can also choose to put them on call waiting if needed. Previously, we were unable to do this.
What do you dislike about the product?
What I dislike:
- Around 30% of the calls we make are blurry for some reason. The support team tells us it could be our internet plan or it could be our laptops as older versions of laptops do not run that well with the application.
- 3CX does not allow texts. This is important as we sometimes have to text customers a heads-up before giving them a call.
- Around 30% of the calls we make are blurry for some reason. The support team tells us it could be our internet plan or it could be our laptops as older versions of laptops do not run that well with the application.
- 3CX does not allow texts. This is important as we sometimes have to text customers a heads-up before giving them a call.
What problems is the product solving and how is that benefiting you?
3CX is a VOIP that has allowed us to consolidate our telecommunication tools.
Recommendations to others considering the product:
You should do a trial run before purchasing the software. This may have been our biggest mistake here because if we did do the trial run and observed the poor call quality, we have not continued with the service. 3CX is quite expensive.
Next Level Phones
What do you like best about the product?
The thing i like best is the fact that you can use the system on a computer (so you can search a number in google, and copy and paste it into the desktop app) and it will dial from your computer and you can pick the phone handset up and the call has already dialled.
What do you dislike about the product?
Nothing at the moment that i dislike about this system
What problems is the product solving and how is that benefiting you?
Problems such as knowing when people are in and out in various office is a big benefit, they can just switch their phone to out and we can see on the app that they are unavailable
Recommendations to others considering the product:
Easy to use, brilliant at keeping track of calls. good contact list
The call software that actualy works
What do you like best about the product?
i like mostly 3cx for its ease of learning and it great features that are convenient and help speed the workflow
What do you dislike about the product?
I dislike the ability to first change the ringtone color and interface layout,The theme should extend all the way to the contacts list as well,And it sometimes can miss calls
What problems is the product solving and how is that benefiting you?
Candidates not being able to log in,Errors ,troubleshooting
Recommendations to others considering the product:
A Great tool that will get things done
Best Value VoIP and Web Conference Platform for the Cost
What do you like best about the product?
It was easy for the team to implement, works via desktop in the corporate network and works great remote.
What do you dislike about the product?
It's not well known, so it confuses our participants and employees
What problems is the product solving and how is that benefiting you?
We needed to move from our traditional phone system to VoIP and the move to 3CX was very easy.
Recommendations to others considering the product:
if cost is a concern and you have a decent IT team, this is for you.
Great VoIP system
What do you like best about the product?
It has features that allow it to fit small to mid sized company needs as well as full call center.
What do you dislike about the product?
Only thing I don’t like is I’m unable to dial or accept calls on my pc that I can answer on my cell.
What problems is the product solving and how is that benefiting you?
It has simplified conferences, screen sharing and normal phone calls.
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