3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Seamless experience
What do you like best about the product?
How it connects to all my systems so I can seamlessly do phone calls checking the information I have to input, files, previous data, 3CX allows me to work on my main system while I speak to the customer.
What do you dislike about the product?
A bit too dependant on the internet sometimes calls break up and the phones go down
What problems is the product solving and how is that benefiting you?
Patient files, complain management , customer service representative duties, I see that 3CX allows me to work on a steady pace without significant interruptions, it's reliable almost a 100% of the time, and having previous bad experiences this is really something.
Recommendations to others considering the product:
Back up yourself with a reliable internet provider.
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3CX is an okay VOIP that could use some improvements
What do you like best about the product?
Our company recently switched to 3CX from traditional landlines and mobile phones. There are cost savings associated with this. You will also reduce the needed hardware as telephone sets and mobile phones will disappear. You can run everything from your laptop as long as you have a good internet connection.
What do you dislike about the product?
3CX has issues. There are many mobile numbers, especially in the province that are not in their system. As such you will not be able to connect. Our calls get dropped frequently as well due to unstable internet connection.
What problems is the product solving and how is that benefiting you?
Voice over internet phone. Calling, call routing, call waiting, call recording.
Recommendations to others considering the product:
Kindly look for other VOIPs.
Secured Caller Identity
What do you like best about the product?
What I like best about using 3CX is how it generates a random number each time I do an outgoing call. This way, my identity as a caller is secured and it helps me avoid unnecessary and unimportant incoming calls. As working in a field of collections, security is one of our main issue. It also helps in more successful phone calls if the client is trying to avoid a phone call from someone.
What do you dislike about the product?
The application is very much dependent on the internet connection and so if network is unstable it will greatly affect calls either incoming or outgoing.
What problems is the product solving and how is that benefiting you?
It solved the problem of securing the callers identity.
Recommendations to others considering the product:
It's good if your internet connection can support the system to provide reliable call services.
3CX is a good option versus traditional telecommunications
What do you like best about the product?
Our company recently switched to 3CX from using legacy mobile phone and landlines. I like 3CX because 1) it is able to reduce the hardware in the office as everything is done through the laptop, 2) 3CX can do call recording which is essential in my line of work as we are prone to customer complaints and contests, and 3) 3CX can also be used on the mobile phone for people on the go.
What do you dislike about the product?
3CX can be heavy on computer resources. The older laptops in the office have a difficulty running the software.
What problems is the product solving and how is that benefiting you?
VOIP, call recording, call routing.
Recommendations to others considering the product:
Have your agent do a cost comparison versus traditional models.
3CX is a good alternative to traditional phones
What do you like best about the product?
Our Office switched out from mobile phone and landlines and began using 3CX in the past few months. I love how it has removed the need for bulky equipment. The landline cords and cellphone chargers would just get all tangled up.
What do you dislike about the product?
There are certain numbers that when dialed on 3CX do not ring or connect. However, when you try these with a landline or mobile phone, they connect.
What problems is the product solving and how is that benefiting you?
3CX is a phone system. It can be used for making calls, routing calls, call waiting, call recording, etc. It is a full blown system. We are able to save on costs as with this.
Recommendations to others considering the product:
Please look into your internet plan as 3CX is bandwidth heavy.
The best complement to my business.
What do you like best about the product?
I like this system because it is easy to use, it has a friendly design and an interface that can be configured in a simple way, even if it does not understand a function or has a confusion in its handling, it has good tutorials that allow me to know much more in depth this system.
With this system I have been able to save a lot of money, since it allows me to make calls both nationally and internationally from my computer and without taking many resources from my PC, I can also perform several tasks when I am making a call, and in this way I can attend to the client in the best possible way.
I can also say that this system has an excellent technical team, very professional and attentive that can solve any problem that arises with the system in a matter of minutes or seconds while conversing with them. They are very efficient. In truth, I feel satisfied with this system and all the services that they provide me.
With this system I have been able to save a lot of money, since it allows me to make calls both nationally and internationally from my computer and without taking many resources from my PC, I can also perform several tasks when I am making a call, and in this way I can attend to the client in the best possible way.
I can also say that this system has an excellent technical team, very professional and attentive that can solve any problem that arises with the system in a matter of minutes or seconds while conversing with them. They are very efficient. In truth, I feel satisfied with this system and all the services that they provide me.
What do you dislike about the product?
At the moment I have no complaints about this system, but rather as I mentioned before, I feel satisfied and happy with your service.
What problems is the product solving and how is that benefiting you?
Thanks to this software we could leave behind other programs that made us pay much more for the use of the telephone service, when discovering all the benefits of 3CX, we started to try it and in the first week we compared it with the system we had and we were surprised, the way we were able to save was significant and we immediately implemented 3CX.
Thanks to this system, we have been able to increase our sales and the productivity of the entire team, thanks to the purchase of a license we have been able to implement it in several branches in other cities. It also allows me to make videoconferences very pleasant and active with the team in other cities and countries.
Thanks to this system, we have been able to increase our sales and the productivity of the entire team, thanks to the purchase of a license we have been able to implement it in several branches in other cities. It also allows me to make videoconferences very pleasant and active with the team in other cities and countries.
Recommendations to others considering the product:
In short, I recommend this versatile system, buying it means investing in the productivity improvements of your business.
Move away from traditional communication methods with 3CX
What do you like best about the product?
Our company recently switched to 3CX from traditional landlines and mobile calls. These are the good points of the software:
1) No install needed. It runs through the browser.
2) It is easy to forward calls to someone who is on 3CX.
3) It is very easy to dial a mobile's number. You just input it and click dial.
1) No install needed. It runs through the browser.
2) It is easy to forward calls to someone who is on 3CX.
3) It is very easy to dial a mobile's number. You just input it and click dial.
What do you dislike about the product?
To be honest, 3CX is unusable at times. The calls get dropped and call quality itself is so blurry that people sound like they are under water. The customer support is also very poor. We keep posting our logs but nothing gets solved.
What problems is the product solving and how is that benefiting you?
It removes the need for hardware and cuts communications costs.
Recommendations to others considering the product:
You need to consider the internet situation as well. I am not sure but this may be the cause of our problems.
It is The best softphone on the market.
What do you like best about the product?
It is easy to use and for beginner in telephony
What do you dislike about the product?
The only problem is that it does not block a second semutany call
What problems is the product solving and how is that benefiting you?
O alto custo com o telefone físico ip.
Recommendations to others considering the product:
It is The best softphone on the market.
Interface very Intuitive
What do you like best about the product?
I really like your interface, because I can easily transfer calls and other functions.
What do you dislike about the product?
I don't have any problem with this system.
What problems is the product solving and how is that benefiting you?
I had impacted work with this implantation.We can integrate with other systems to monitor calls and loss calls.
Quality
What do you like best about the product?
Simple operation, light application, quality in service, availability.
What do you dislike about the product?
We have been using it for a while, we have not yet detected something that leaves us unsatisfied.
What problems is the product solving and how is that benefiting you?
Improved operation, availability, reduced telephony costs.
Recommendations to others considering the product:
I recommend it because it is easy to use, simple software that offers quality in the service, added to VoIP reduces costs, easy deployment.
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