3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Useful for Every Job
What do you like best about the product?
I love being able to see if a call is holding in the Que and who is busy if i need to make an inter-company call. I also like the options to delete and play voicemail on my phone from the desktop app. The 3CX app that you can download to your phone is also super useful if inclement weather happens to prevent you from coming into the office or if you want to check voicemail at home.
What do you dislike about the product?
I don't like the the chat function is difficult to use. I seem to have a large delay between the amount of time between sending and receiving.
What problems is the product solving and how is that benefiting you?
We use this for both our customer service team and sales. We also use the handy app for work at home purposes when employees don't have physical phones at their houses. The app is as easy to use as the desktop version of the software and it is easy to switch cues or make calls from your cell phone as if you were in the office.
Recommendations to others considering the product:
This is perfect for a company who wants flexibility for their workforce. It is easy to use in and out of the office. There are also tons of features for fleet management. You can tell who is taking calls and determine who will receive new calls based on how you set them up inside of the cues. This helps to make sure everyone can experience an even work load and no one feels overworked or underappreciated on your team.
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Powerful, easy to use VoIP phone system, Reasonably priced. Great integrations.
What do you like best about the product?
Ability to use from mobile device when out of office
What do you dislike about the product?
Can't think of anything. Very complete for SMB.
What problems is the product solving and how is that benefiting you?
Lower phone bills, elimination of 2nd line Caller ID showing.
An IP voice telephone system that is improving every day
What do you like best about the product?
I started working with the 3CX telephone system since the beginning of my work. It is very easy to install and use through the internet. has a set of characteristics that are improving every day more.
I like it a lot because I can copy the numbers, also see the statistics of the calls.
I take my computer anywhere when I travel and I can make calls only with an internet connection.
It has a very simple to use appearance, the numbers and options are clear.
I like it a lot because I can copy the numbers, also see the statistics of the calls.
I take my computer anywhere when I travel and I can make calls only with an internet connection.
It has a very simple to use appearance, the numbers and options are clear.
What do you dislike about the product?
I have not had such important problems with this system. I think it should come configured with the basic options, when I installed I had problems with the audio, I listened to the person, but she did not, the technician when notifying him of this problem went to work in the configuration of the microphone that was not right .
I think you should have the option to record the calls, as well as the possibility of having several calls at the same time.
I would like that when I am not using it, I will leave a predetermined message to the person who is trying to communicate with me.
At the moment of having an unstable connection, the call is dropped, I think it should be retained until the internet connection returns.
I think you should have the option to record the calls, as well as the possibility of having several calls at the same time.
I would like that when I am not using it, I will leave a predetermined message to the person who is trying to communicate with me.
At the moment of having an unstable connection, the call is dropped, I think it should be retained until the internet connection returns.
What problems is the product solving and how is that benefiting you?
Before we used another call system, but it came out very expensive. We tested with 3CX and discovered that it was their license and the price of the call was more economical, in addition to better technical service and updates. It has given us many benefits, since we use the 3CX IP telephone system, we do not need large telephone exchanges to conduct our sales and interviews with clients.
Recommendations to others considering the product:
I recommend all companies and users who need to make many calls a day, to contract the 3CX service. They will not need large telephone exchanges to make sales and interviews. It is more dynamic because you work directly from the computer.
So accessible
What do you like best about the product?
I absolutely love that I can access our office phone system anywhere.
What do you dislike about the product?
Sometime the app for my phone glitches and will not ring or will not stop running after phone is answered.
What problems is the product solving and how is that benefiting you?
We are able to be away from the office for longer periods and not have to worry about calls going unanswered.
3cx - Great Phone and VOIP System
What do you like best about the product?
3CX has made our telephony system very smooth and easily manageable. The best part is the mobile and desktop app to be used as and when we want. The features of conference, address book are very great
What do you dislike about the product?
No issues with 3cx faced so far. working very good
What problems is the product solving and how is that benefiting you?
we are using 3cx system for our call routing, call receiving and call making using desktop and mobile apps
Recommendations to others considering the product:
great app to use for making and receiving calls from phone and desktop
Great system!
What do you like best about the product?
I like that I can cut and paste phone numbers into the app and it works so well! I also can use the app on several computers with the same account and there are no issues!
What do you dislike about the product?
It's a little hard to find the list of recently called numbers and numbers that have called me. I can find it but I have to click a few things until I find it.
What problems is the product solving and how is that benefiting you?
It's easy to use and requires very minimal training. With a minimal computer knowledge the user can pick up and use the app.
Recommendations to others considering the product:
Do it!
Great Alternative to a Name Brand Phone system, or Asterix
What do you like best about the product?
I like the fact that I can run this on either Windows or Linux, use most standard IP phones, and be able to take phones calls while on the road on my mobile phone as if I was in the office.
What do you dislike about the product?
It would be great if the Voice Mail did text to speech without sending the recordings to another company. Also to have better integration with Outlook to import contacts would be a plus.
What problems is the product solving and how is that benefiting you?
We originally had a hard wired phone system. This is so much more flexible not only in having VOIP phone service at a fraction of the price, but also it's easier to deploy phones even in a remote office.
Recommendations to others considering the product:
If implementing a new system, make sure to get the newer phones that they recommend for less configuration headaches.
Feature rich VoIP system, still improving
What do you like best about the product?
This VoIP system is easy to use and allows for ease of access from the web. It has a robust feature set and regular updates.
What do you dislike about the product?
The system is still a work in progress. There are several features that need to be improved, such as greater file type variety for Music/Message On Hold, system prompt editing, search for user by first AND last name, a more streamlined holiday message setup, etc. I have figured out workarounds or work flows to address several of these issues, however, implementation of the system was very rocky and continues to be challenging to administer at times.
What problems is the product solving and how is that benefiting you?
We replaced an aging PBX system with this VoIP system. It has allowed for easy of communication between offices and meets all our needs.
Recommendations to others considering the product:
Get a good vendor! You will need support and waiting on the 3CX forums or a slow support team from a vendor will cause delays and frustration.
Necessary tool
What do you like best about the product?
It's dashboard,adaptability and quick setup
What do you dislike about the product?
Very hard configuration for zip-trunks.
What problems is the product solving and how is that benefiting you?
It's a call monitor and dialer
Great VoIP Phone System (not great web meeting)
What do you like best about the product?
VoIP phone solution and the included web-interface for managing conference calls, voicemail etc.
What do you dislike about the product?
The web and virtual meeting integrated solution - it's buggy, inconsistent quality and not reliable in a professional setting
What problems is the product solving and how is that benefiting you?
VoIP Phone solution
Recommendations to others considering the product:
In terms of a pure VoIP phone solution we've experienced benefit from it and it works as promised - the integrated web meeting components were a nightmare and we abandoned for ZOOM after 6-9 months of frustration
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