3CX Phone System
3CXExternal reviews
516 reviews
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Effortless, Reliable and an Excellent choice for Communication
What do you like best about the product?
When I started working in my current company, I was introduced to 3CX. I must say that this software is user-friendly and as someone who has very little knowledge when it comes to technology, 3CX is easy to navigate. I am aware that there were other options to communicate using this software, however, I've only used voice call since we are actually using other software to communicate via video and chat. I've only been using this software for less than a year and I can say that it was a hassle-free experience.
What do you dislike about the product?
The only thing I dislike about 3CX is that I cannot find the recording I made. There were calls that I was able to record but it was a huge dilemma when it comes to looking for those recordings. It's been months since the last time I attempted to record a call, and up until now, I haven't found those calls yet.
What problems is the product solving and how is that benefiting you?
Contacting numerous Cities, wons and townships in the USA to request for a permit and inspection schedule. 3CX has helped a lot when it comes to communication with inspectors and clerks.
3CX is the best VOIP, Chat and Video call software
What do you like best about the product?
3CX is an excellent service to integrate live Chat, Video Calls, WhatsApp and VOIP services to the websites. It provides plugins and SDKs to integrate these services into our Website. We can use 3CX from 3cx.com or host it on our server.
What do you dislike about the product?
There is nothing to dislike about 3CX. 3CX is the best service in the market. They have a bit higher pricing and limited community support. Else everything is perfect.
What problems is the product solving and how is that benefiting you?
I use 3CX to integrate into my websites and give support through it. I use a LiveChat plug-in from 3CX so my website visitors can contact us directly through live chat. I can reply directly to them from the 3CX. It is straightforward to integrate into any website; copy a few lines of HTML and Javascript code with the correct credentials, and it will work.
Easy to use and great functionalities.
What do you like best about the product?
It is really easy to use, easy to transfer phone calls to other people as well. The chat tab is also great for quick conversations.
What do you dislike about the product?
Sometimes we might lose connection, but it usually is fixed fast.
What problems is the product solving and how is that benefiting you?
It made it easy for us to contact customers and the opposite too. Also, we can call other employees or use the chat tab to talk to them and get quick answers.
Effortless Communication Management
What do you like best about the product?
In my new company, I started using 3CX Phone System as a communication tool, and I have to say, it's an excellent choice. The software is incredibly user-friendly, and even those with no technical knowledge can easily navigate its features. The system offers a variety of communication options, such as voice, video, and chat. Additionally, it integrates smoothly with other communication platforms like Pipedrive which is our primary CRM for customer communication. Another feature that stands out to me is the ability to customize call routing. This level of flexibility and control makes the 3CX Phone System ideal for businesses with complex communication needs.
What do you dislike about the product?
One thing that could be improved is the system's security. With the recent virus scare and the growing need for secure communication, it would be better if more security measures were in place.
What problems is the product solving and how is that benefiting you?
Our primary use of 3CX is in customer service to communicate with our customers via phone calls. The tool is seamlessly integrated with our Pipedrive system, which allows us to easily track tickets from one tool and automatically create tickets for missed conversations. In addition, we are also utilizing 3CX as an internal communication tool for team members who are located across the globe. This has helped us to collaborate and communicate effectively, regardless of our location or time zone.
A flexible option
What do you like best about the product?
Little to no cost
Many intergrations
Caller ID
Many intergrations
Caller ID
What do you dislike about the product?
Some intergrations require some work
Transciption not built in
Sometimes can be unreliable
Transciption not built in
Sometimes can be unreliable
What problems is the product solving and how is that benefiting you?
3CX is a cheap and flexible option for taking calls but also has its draw backs. It can be hard to use and inconvenient to upkeep
3CX the solution to using my laptop for managing my calls.
What do you like best about the product?
I like that I can install the App to my laptop to monitor calls as they come in or make calls as needed.
What do you dislike about the product?
I do not like that I have to open the App upon launch. Sometimes, I forget to do it straight away and I miss calls.
What problems is the product solving and how is that benefiting you?
I can call clients from my laptop that are located in both North & South America. Also, there is a voicemail feature that allows clients to leave messages if I am in a meeting or away from my desk.
3CX is an excellent ChatBot Service Provider
What do you like best about the product?
3CX is an excellent ChatBot service provider. We can easily integrate 3CX ChatBot into our website by copying a few lines of code from 3CX. It is fast and easy to use.
What do you dislike about the product?
There are no specific things to dislike, but three are WhatsApp integration creates issues sometimes. Else everything is perfect. Cost is bit high but it's justifying the needs.
What problems is the product solving and how is that benefiting you?
I use 3CX on my website for Live Chat plugin integration. It is beneficial to support our customers in real time. 3CX provide two types of integration: the first is to integrate into our own server, and the second is the API provided by the 3CX server. 3CX is the best solution for Live Chat and Call support.
The Next Phase of calling for all edutech platforms
What do you like best about the product?
3cx is a very useful platform to use, and making cold calls through is way easier due to the very user friendly dashboard. Tracking of calls and also be performed with recordings
What do you dislike about the product?
It sometimes crashes and is a bit buggy, but anyways they have good customer support who solves the issues soon, and they need to improve lightly on the signal lines
What problems is the product solving and how is that benefiting you?
3cx is very useful for tracking calls and also be performed with recordings of each call we made for better user performance and its easy accessible through any electronic devices
review for 3cx
What do you like best about the product?
it is flexible and has lots of features where we can easily get call recordings, voicemails, SMS. It functions in a more efficient manner.
What do you dislike about the product?
customer support replies slow and has delay when we raise query
What problems is the product solving and how is that benefiting you?
It helps to save time and energy. Help us to pass and see disposition on the call. We can easily get the recording, voicemails,numbers from 3CX
3CX is a must have A/V/W Conferencing GURU
What do you like best about the product?
3CX allows us (teams) to rapidly share ideas and brainstorm.
Enhances unlimited creation of communication channels.
Enhances unlimited creation of communication channels.
What do you dislike about the product?
To effectively enhance video conferencing, it requires to be integrated with external apps like Zoom.
What problems is the product solving and how is that benefiting you?
Polling and live chats.
Document sharing in cloud.
Audio and video calls on-the-go over the internet.
Document sharing in cloud.
Audio and video calls on-the-go over the internet.
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