3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Cost friendly calling application
What do you like best about the product?
It is a cost-effective calling application with different prefixes
What do you dislike about the product?
Low connectivity to the customers, Most of the calls reach spam
What problems is the product solving and how is that benefiting you?
3cx provides multiple extension to call USA and Canada clients, Connecting with 100+ clients in a day
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Fairly clumsy and lacking features
What do you like best about the product?
It's got a better interface than Asterisk or FreePBX. If you're using a supported provider, set up, should be fairly simple. There are some advanced features like IVR, multi-tenanted installations, and hotel/call centre functionality
What do you dislike about the product?
The sales model is annoying, predominantly relying on re-sellers. It's very hard to purchase or renew anything directly with 3CX.
The model of providing a hosted option, or your own hosting, or on premise, seems flexible, but ultimately it's quiet a confusing way to sell the product.
Support seems to vary, and they charge fees to SIP providers to be featured and supported on the platform, so you might find that support for your SIP provider is there at the beginning, but in my case, it became no longer supported, and I had to use manual settings which have been unreliable.
The model of providing a hosted option, or your own hosting, or on premise, seems flexible, but ultimately it's quiet a confusing way to sell the product.
Support seems to vary, and they charge fees to SIP providers to be featured and supported on the platform, so you might find that support for your SIP provider is there at the beginning, but in my case, it became no longer supported, and I had to use manual settings which have been unreliable.
What problems is the product solving and how is that benefiting you?
It provides a reasonable commercial alternative to a platform like free PBX.
We use it to support our office across two countries with multiple inbound and outbound numbers, with most of our users now using the 3CX mobile app
We use it to support our office across two countries with multiple inbound and outbound numbers, with most of our users now using the 3CX mobile app
3CX is a must have A/V/W Conferencing GURU
What do you like best about the product?
3CX allows us (teams) to rapidly share ideas and brainstorm.
Enhances unlimited creation of communication channels.
Enhances unlimited creation of communication channels.
What do you dislike about the product?
To effectively enhance video conferencing, it requires to be integrated with external apps like Zoom.
What problems is the product solving and how is that benefiting you?
Polling and live chats.
Document sharing in cloud.
Audio and video calls on-the-go over the internet.
Document sharing in cloud.
Audio and video calls on-the-go over the internet.
is this application became a new Skipee?
What do you like best about the product?
Available on the telephone, laptop, tablet, and personal computers. and number and email can be added to our professional network. User friendly interface is the main thing.
What do you dislike about the product?
i have nothing major but, only my colleagues have the information to use this application. however, the rest of my close friends don't use this application. i guess lack of PR on this project
What problems is the product solving and how is that benefiting you?
more user network is required, i think that is the main target for all stakeholders at the moment. we need to have a larger network and more users to have. otherwise, it will be forgotten like VIIBEER SKIIIPEE etc.
Quick and Easy To Use Dialler
What do you like best about the product?
3CX integrates into other platforms brilliantly and allows me to connect quickly and dial out to my prospects with ease. I am also able to dial internally for quick conversations when I need to.
What do you dislike about the product?
The only issue I have had so far with 3CX is that sometimes, the call data provided at the end of the day has been incorrect. This was quickly fixed after contacting the customer care team, which entertained this issue and sorted it out.
What problems is the product solving and how is that benefiting you?
3CX allows me to dial all over the world quickly and efficiently. Having access to all of my colleagues in one easy-to-use contacts page enables me to seamlessly contact and message them as soon as I need to.
Simple UI, admin friendly, but surprisingly robust system
What do you like best about the product?
In contrast to phone systems of the past like Cisco UCM, 3cx presents you with such a simple admin interface it seems laughable at first. When you dig into the different features you find that it does have every feature you need and all that you want but delivered in a logical and straightforward way that allows you to become an expert in hours rather than phone systems of the past which required months of study and hands on experience to become moderately skilled in navigating labyrinthian menus ambiguously named groups and lists. Once I had used 3cx I could never return to UCM other dilapidated systems again. And the most incredible thing is by comparison 3cx is dirt cheap and can often make use of existing VOIP phones or install the 3cx app instead and throw hardware out the window. Call quality is pristine and call routing is a dream. Host in the cloud or on-prem or both and have no deficit in call quality. Any issues I've seen were solved with a couple slight tweaks to the call settings.
What do you dislike about the product?
Faxing is an issue. They are making small strides on working reasonably well with an existing line but plan to switch to a cloud service if you have multiple fax lines and save yourself a headache. This is the only area 3cx lags behind competitors like Ring Central.
What problems is the product solving and how is that benefiting you?
The simple call center features have enabled customers business units to operate at nearly double the efficiency and with a small fraction of the admin overhead.
More flexible tool for communication for enterprises
What do you like best about the product?
Creating and maintaining a directory of all the employees working in your organization. The application includes many communication services like texting, calling, remote meetings, report-generating calls, analyzing etc. The software also has multiple dial plans for reaching and saving time. The platform gets integrated and configured with any organization device and set for calling.
What do you dislike about the product?
The desktop application or website supports the shared park keys, but the mobile application does not help with this feature, especially on IOS devices. Also, fewer features are only available on the mobile application.
What problems is the product solving and how is that benefiting you?
This software is used to be in touch with all our colleagues in different branches in different cities. Meetings are happening considerably with our clients and presentations are also being appropriately explained with the help of the screen-sharing feature.
Integrating the platform fax machines, printers for sending invoices, voicemails to vendors and clients.
Integrating the platform fax machines, printers for sending invoices, voicemails to vendors and clients.
Do not waste your time or your team's time with this software....
What do you like best about the product?
I can say that it is nice to be able to chat as well as see everyone inside of your organization.
What do you dislike about the product?
Constantly having to provision the application.... Can't count calls unless it is done manually. Phone numbers have to be input manually as well. It's is just a highly unproductive tool...
What problems is the product solving and how is that benefiting you?
NONE. Not one single issue is SOLVED. Only problems are CREATED by the use of this "solution". I would 100% decline a position no matter the benefits if I had to use 3CX again.
Not so cool.
What do you like best about the product?
1. I can answer calls and make calls away from my desk. I like the ability to text customers.
2. I like the easy interface for launching a URL when someone calls in. It eliminates the need to launch a URL manually and search for a customer. This feature looks up the caller using the phone number on the caller ID.
3. Sound quality is good.
2. I like the easy interface for launching a URL when someone calls in. It eliminates the need to launch a URL manually and search for a customer. This feature looks up the caller using the phone number on the caller ID.
3. Sound quality is good.
What do you dislike about the product?
1. When I get transferred calls on my desktop app, I pick up and converse with the caller, but the phone keeps ringing. This never happens on a call placed directly to my extension. It is ONLY when one of my colleagues transfers a call to me.
2. When a customer sends a video via SMS, it arrives without any filename extension. I have to append a filename extension. It does play but is extraordinarily blurry and of poor quality. It is useless at that point.
3. The mobile app seems rather clumsy and power intensive. It takes a while to switch from Recent Calls to Chat, etc.
4. The desktop app has only one ringtone baked into the code. There is nothing like changing it. Wow! How's that for customizing?
2. When a customer sends a video via SMS, it arrives without any filename extension. I have to append a filename extension. It does play but is extraordinarily blurry and of poor quality. It is useless at that point.
3. The mobile app seems rather clumsy and power intensive. It takes a while to switch from Recent Calls to Chat, etc.
4. The desktop app has only one ringtone baked into the code. There is nothing like changing it. Wow! How's that for customizing?
What problems is the product solving and how is that benefiting you?
I work remotely. 3CX allows me to work seamlessly with the rest of the team.
Pratique mais bruyant
What do you like best about the product?
J'aime bien le fait d'avoir l'historique des appels, aussi s'il y a plusieurs personnes en charge des appels, si une des personne raccroche, les autres ont encore l'appel donc ça permet de mieux gérer en interne les appels.
What do you dislike about the product?
Je n'aime pas qu'il n'y a pas plus de mode différents: silencieux mais visible, .. En plus l'interface n'est pas très belle et des fois, on n'a pas le même historique d'appels que nos collègues
What problems is the product solving and how is that benefiting you?
Au moins, 3CX répond aux problèmes liés aux appels entrants: plus besoin d'avoir chacun un téléphone fixe, tout passe par l'ordinateur et mine de rien c'est simple d'utilisation: ok pour l'appel et pas ok pour l'appel !
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