3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3CX is a complete phone system
What do you like best about the product?
What i like best about 3CX is the great versatility. Depending on the version you'll choose (Standard, Pro, Enterprise), you'll have at your disposal a great set of features. A great feature is Voice Designer: you can graphically build your phone system.
What do you dislike about the product?
There are no really downsides using 3CX. Maybe 3CX could reduce its ticket costs. When you need support, you can count on a great online community. So, no really downsides.
What problems is the product solving and how is that benefiting you?
If you need a complete phone system, 3CX is your choice. You can do complex phone structures, even with thousands of users and multiple tenants. Source: myself as a 3CX Advanced Engineer.
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3CX: Sweet and Simple
What do you like best about the product?
3cx has many benefits. The administrative interface is user-friendly, as is the end-user interface. Phone (both soft and physical) are easy setups. User creation and management is kept basic, but can get very granular when needed.
What do you dislike about the product?
There isn't much that I do not like about 3cx. The fact that the desktop Windows app is no longer supported is a bit of a bummer. The web app doesn't seem the have the sleep user interface like the desktop app did.
What problems is the product solving and how is that benefiting you?
For a remote work enviroment for my team, it is important to have light weight tools that are easy and effective. We have had little to no issues with the 3cx softphone app and call transfers are painless.
Super easy to deploy, super easy to use.....
What do you like best about the product?
Overall it's a fantastic product, it's easy to deploy and easy to use for end-users. The app is great too.
What do you dislike about the product?
There isn't a lot to dislike with the product, the physical phone integration with the system isn't great (i.e. phonebook sync and phone features such as forwarding) but I supposed that's the nature of SIP/VoIP.
What problems is the product solving and how is that benefiting you?
Since the pandemic hit working remotely is such a huge consideration, 3CX allows users to work from anywhere as it has the flexibility of physical phones, web app, desktop app and mobile apps.
Pretty good system
What do you like best about the product?
You can call from anywhere And the call looks like it's coming from your office. Nice chat feature. Easy to use.
What do you dislike about the product?
Can have many users. Hard to getvahold of customer service.
What problems is the product solving and how is that benefiting you?
We can have employees work from home or out of office and calls look like their coming from your office. Easy to chat with entire office as well. Easy to connect to all electronic devices.
Used in business, pretty user-friendly compared to others
What do you like best about the product?
I like that we can go online and see call history, customize the desktop phone, and control calls. We also have four different phone numbers to receive. We love that we can customize how many rings one of our lines gets on certain desktop phones before it rings on other phones. We have a weld shop down the road that shares with our main office. If that worker is out for lunch and the phone rings 20 times, it rings into the main office for a few rings so we can answer the call.
What do you dislike about the product?
There is one aspect that I truly miss with our old phone system. When the phone rang, it would be recorded in the history of the phone. All phones in the office shared that history on the phone. That was nice because if I needed to call the boss but a phone call was just answered, I could check and see if it was the boss. If it was the boss, I would wait to call. 3CX only records the phone calls that the particular desktop phone answers (my phone lists all calls I have answered and made, but they are not listed on my coworker's phone history).
What problems is the product solving and how is that benefiting you?
Currently, we don't have any problems that need to be solved. We have rarely had issues with the system. If we did have problems, their online website has very useful information to read.
Fully fledged, sometimes overwhelming
What do you like best about the product?
Good community support, good layout, fully functional
What do you dislike about the product?
Sometimes too much, stupid idiosyncrasies with phone setups (ring tones, wallpaper) etc
What problems is the product solving and how is that benefiting you?
A robust, fully functioning hosted PABX
Excellent for Voice Solutions
What do you like best about the product?
I can set up the 3CX app on my smartphone and use it if I am away from my desk phone. I like the digital receptionist feature and ring groups, I can even set up holiday greetings on the console management.
What do you dislike about the product?
The Windows desktop app is always disconnecting or failing to register, I am not sure if it is a setting or something wrong with the configuration since I tried to re-provision it. Also with 3CX and Microsoft TEAMS integration, I feel there could be some improvement with availability statuses, sometimes it still hangs on DND even if you are long done with the meeting. This feature is great to avoid receiving calls on 3CX while you are on MS Teams meetings.
What problems is the product solving and how is that benefiting you?
It is easier to communicate with the 3CX telephone system and instant messaging.
Works great until release 18 disabled this great PBX phone system
3CX is a great PBX SIP based phone system. In Canada, I use it with voip.ms and a Canada-Central hosted EC2 instance to get it to work fully for a North America toll-free number in Canada. This 3CX system was working great up until the version 18 automated upgrade in May 2022 made the host unreachable. I'm able to log into the admin console. Now, it won't connect and I'm left to figure out exactly why. This hasn't happened before. I may have to refresh all of the SIP trunk connection settings to see if that will fix everything. I'll update my review once I figure out the root cause of the failure to connect to the 3CX system. I use this for my corporate phone PBX and I'm now without a corporate phone until I get it fixed.
3CX as a cheap and easy VoIP-PBX
What do you like best about the product?
Easy setup either managed in their own cloud or spun up as a vm or physical machine (~30min)
Easy management of extensions as well as different phone providers
Easy management of extensions as well as different phone providers
What do you dislike about the product?
Random inteferences during calls (might be a general VoIP-problem as far as my experience goes.
What problems is the product solving and how is that benefiting you?
For example automated phone menus as well as call queues or round-robin distribution of incoming calls.
One benefit is the ability to use a webclient even remotely from any PC with microphone and speakers (preferably a headset) or with the smartphone app.
One benefit is the ability to use a webclient even remotely from any PC with microphone and speakers (preferably a headset) or with the smartphone app.
3CX
What do you like best about the product?
Small Size smooth interface and ease of access
What do you dislike about the product?
Sometimes it stop working and not able to connect with the server and not message service
What problems is the product solving and how is that benefiting you?
Very lite on system and using less resources
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