3CX Phone System
3CXExternal reviews
516 reviews
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My insights about 3CX, while away from office
What do you like best about the product?
An easy app everyone can use anywhere: home, office and in transit. Actually between local and remote support roles, I can use 3CX in my desktop, laptop, smartphone and even via browser.
What do you dislike about the product?
Connection delays that sometimes show up, primarly in poor connections.
By the way, ocasionally I suffer from server disconnections and voice echoes, calling users from VoIP, cell or local phones. However, that's not a persistent issue.
By the way, ocasionally I suffer from server disconnections and voice echoes, calling users from VoIP, cell or local phones. However, that's not a persistent issue.
What problems is the product solving and how is that benefiting you?
3CX is helping me in home office exceptionally. In need of a dynamic and reliable tool, my employers have adopted 3CX as their default VoIP solution, even in the cellphones. For the home office modality, it's totally necessary and imperative to have such powerfull and easy-to-use tools like this one.
Recommendations to others considering the product:
An easy-to-use and powerfull tool, can improve significantly your production and communication needs, if correctly deployed. After about 3 years using the tool, I can say that I know few other tools that can rivalize and/or be best than 3CX.
I'm voip project manager in my company and I love 3cx for its versatility.
What do you like best about the product?
The simplicity for extension management and the compatibility with devices
What do you dislike about the product?
Support is erogated only if all prerequisites are respected
What problems is the product solving and how is that benefiting you?
Killing costs between headquarter and abroad offices.
Brilliant VOIP Technology
What do you like best about the product?
The convenience of the product range and the efficiency of the services to cater to my company's needs. The 3CX product works brilliantly in-office and remotely.
What do you dislike about the product?
I have not experienced any down-sides to 3CX as yet.
What problems is the product solving and how is that benefiting you?
1. The issue of high-costs of Analog has been solved. 3CX VOIP has lowered my company call costs intensively.
2. My users can now utilize the 3CX software app to receive calls remotely and on the go, via their laptops and smart devices.
3. Video conferencing is now readily available and customized to my company's requirements.
4. Easy to use 3CX Admin Portal, to make changes on the fly and get an overall view of the company Telephony statistics.
2. My users can now utilize the 3CX software app to receive calls remotely and on the go, via their laptops and smart devices.
3. Video conferencing is now readily available and customized to my company's requirements.
4. Easy to use 3CX Admin Portal, to make changes on the fly and get an overall view of the company Telephony statistics.
Recommendations to others considering the product:
Great product with plenty of versatile features.
3CX is the best choice for everyone coming from asterisk/freepbx
What do you like best about the product?
We where long time asterisk and FreePBX users but in thoose 100% home working time we needed a reliable unified communication solution because the asterisk one was totaly unreliable.
After numerous test we landed on 3CX that has a great feature/price pioint and allowed us to have all the fancy features of UC and reusing all our deskphones (changing them would have been a huge investment).
After 8 months of heavy use we are very happy with the product!
After numerous test we landed on 3CX that has a great feature/price pioint and allowed us to have all the fancy features of UC and reusing all our deskphones (changing them would have been a huge investment).
After 8 months of heavy use we are very happy with the product!
What do you dislike about the product?
We didn't like that it's missing AD and SAML integration and that is making SSO impossible.
What problems is the product solving and how is that benefiting you?
We solved the problem of using mobile phones for internal calls and we had the benefit of great UC
3cx telephony mobility solution
What do you like best about the product?
The best thing is the possibility of having multiple devices and the ease for users to manage their needs in the configuration of the telephone system.
What do you dislike about the product?
Possibility of integration with AD, more integration possibilities would be good.
What problems is the product solving and how is that benefiting you?
Possibility of having telephony for teleworking
Recommendations to others considering the product:
It is an agile, functional system that allows for a very good telephony experience.
nice and light PBX. feature-rich, and cheap
What do you like best about the product?
Easy to deploy and use, very flexible and configurable. very affordable with annual (subscription), as well as full (one-time) payment models. another important aspect is that the software license is charged based on the number of Simultaneous calls, so the number of extensions is unlimited.
What do you dislike about the product?
the call center reporting features don't cover all of what we need. but what is available is still good considering the price. it is lacking in some other features. and compatibility with IP phones can be improved.
What problems is the product solving and how is that benefiting you?
the need for a PBX that supports SIP trunks, outgoing calls and a small call center. it supports many IP phones but not the ones we have in our company, we might need to replace them with compatible models after testing for some time.
Recommendations to others considering the product:
if you're looking for simple, affordable, and feature-complete system for a SMB, don't hesitate in trying 3CX. if you have a large organization with hundreds of employees, and you need all the features of a complex PBX, look for something else. you can always try the free version for some time, then make your decision.
Sysadmin
What do you like best about the product?
3cx grants us the possibility to work remotelly from any location. The use of mobile app and webrtc are good functions.
The integration with diferent sip providers is great.
The possiblity to create custom templates and define a corporative one.
Webclient rtc is a big advantatge. With a minor invest you can start using 3cx, you only need a computer and headphones.
The call queues have a lot of different strategies.
The administration is easy, our customers can make some basic configurations by their own.
The license cost are easy to understand and with a basic license you can start using 3cx with a lot of options available.
Updates are easy to apply.
New free host in cloud included with pro and entreprises licenses.
The integration with diferent sip providers is great.
The possiblity to create custom templates and define a corporative one.
Webclient rtc is a big advantatge. With a minor invest you can start using 3cx, you only need a computer and headphones.
The call queues have a lot of different strategies.
The administration is easy, our customers can make some basic configurations by their own.
The license cost are easy to understand and with a basic license you can start using 3cx with a lot of options available.
Updates are easy to apply.
New free host in cloud included with pro and entreprises licenses.
What do you dislike about the product?
The support, but finally you can find answers in 3cx forums.
If you need change the fqdn of a installation the only way is making a reinstallation from zero.
Sometimes 3cx takes long to apply new community functions requests.
QRCODE to configure an extension doesn't work alway in Android and you need to configure the extension manually.
To analyze the calls we need to use external tools like powerbi, would be interesting have a live tool to check it directlly in 3cx without the neccesity to create a report.
The failover option is very bad because you need to change the dns manually if a failover occurs and after that change again to master instance.
On the updates page I see beta and alpha versions, sometimes this could be a bit confusing.
Missing api, if you want to integrate with other tools or reporting you need access to the database.
If you need change the fqdn of a installation the only way is making a reinstallation from zero.
Sometimes 3cx takes long to apply new community functions requests.
QRCODE to configure an extension doesn't work alway in Android and you need to configure the extension manually.
To analyze the calls we need to use external tools like powerbi, would be interesting have a live tool to check it directlly in 3cx without the neccesity to create a report.
The failover option is very bad because you need to change the dns manually if a failover occurs and after that change again to master instance.
On the updates page I see beta and alpha versions, sometimes this could be a bit confusing.
Missing api, if you want to integrate with other tools or reporting you need access to the database.
What problems is the product solving and how is that benefiting you?
Remote work and videoconference to make webinars.
3cx allows us have a descentralized offices and become possible to work remotelly from any place or home.
We are using the call flow designer to route the calls to desired queues and is very intersting because we have a high volume of calls and we can route it depending on the caller id for example.
The different area Managers can check if their agents are logged in the queues, talking and manage abandoned calls.
3cx allows us have a descentralized offices and become possible to work remotelly from any place or home.
We are using the call flow designer to route the calls to desired queues and is very intersting because we have a high volume of calls and we can route it depending on the caller id for example.
The different area Managers can check if their agents are logged in the queues, talking and manage abandoned calls.
Recommendations to others considering the product:
If you have a legacy phone system updating to 3cx will help you making more easier the managment of your phone infrastructure.
The sip calls are a lot more cheaper and 3cx license cost are cheap considering other manufacters like Cisco.
The sip calls are a lot more cheaper and 3cx license cost are cheap considering other manufacters like Cisco.
Very easy to use tool. the GUI is amazing, quick to find and lear how to use.
What do you like best about the product?
The GUI!
A multi-platform communications system and oftem integrated on the bigger Cloud companies available.
A multi-platform communications system and oftem integrated on the bigger Cloud companies available.
What do you dislike about the product?
Too many versions correcting bugs, I think that the code should be more carefully looked, to avoid so many versions
What problems is the product solving and how is that benefiting you?
Cheap calls, integrating multi-plataform voice systems, like Alcatel and Cisco
Recommendations to others considering the product:
Check AWS Lightsail and Linux versions
It revolutionized our PBX
What do you like best about the product?
the multiple solutions for routing calls
What do you dislike about the product?
nothing, it really has everything a company needs
What problems is the product solving and how is that benefiting you?
The speed of setting up a VOIP phone
The speed and simplicity in configuring trunks.
Compatibility with many brands of voip teleophone
The speed and simplicity in configuring trunks.
Compatibility with many brands of voip teleophone
Recommendations to others considering the product:
If you need to switch to a new pbx, and switch from old generation phones to voip phones, this is the best solution for completeness of features, ease of use and reliability and robustness of the platform.
Alpac Experience with 3CX
What do you like best about the product?
Reliability, Management, Setup.
Everything is intuitive and efficient. Perfect for Smart Working
Everything is intuitive and efficient. Perfect for Smart Working
What do you dislike about the product?
with mobile phone, when you're on call with 3CX, the other calls to your mobile number don't be blocked. This is confusing.
What problems is the product solving and how is that benefiting you?
communications between office employee and sales agents. The Agents can call directly inside the Company withou passing by the Post Operator.
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