3CX Phone System
3CX | 3CX Phone System 20.0.3.806Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Excellent for Voice Solutions
What do you like best about the product?
I can set up the 3CX app on my smartphone and use it if I am away from my desk phone. I like the digital receptionist feature and ring groups, I can even set up holiday greetings on the console management.
What do you dislike about the product?
The Windows desktop app is always disconnecting or failing to register, I am not sure if it is a setting or something wrong with the configuration since I tried to re-provision it. Also with 3CX and Microsoft TEAMS integration, I feel there could be some improvement with availability statuses, sometimes it still hangs on DND even if you are long done with the meeting. This feature is great to avoid receiving calls on 3CX while you are on MS Teams meetings.
What problems is the product solving and how is that benefiting you?
It is easier to communicate with the 3CX telephone system and instant messaging.
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Works great until release 18 disabled this great PBX phone system
3CX is a great PBX SIP based phone system. In Canada, I use it with voip.ms and a Canada-Central hosted EC2 instance to get it to work fully for a North America toll-free number in Canada. This 3CX system was working great up until the version 18 automated upgrade in May 2022 made the host unreachable. I'm able to log into the admin console. Now, it won't connect and I'm left to figure out exactly why. This hasn't happened before. I may have to refresh all of the SIP trunk connection settings to see if that will fix everything. I'll update my review once I figure out the root cause of the failure to connect to the 3CX system. I use this for my corporate phone PBX and I'm now without a corporate phone until I get it fixed.
3CX as a cheap and easy VoIP-PBX
What do you like best about the product?
Easy setup either managed in their own cloud or spun up as a vm or physical machine (~30min)
Easy management of extensions as well as different phone providers
Easy management of extensions as well as different phone providers
What do you dislike about the product?
Random inteferences during calls (might be a general VoIP-problem as far as my experience goes.
What problems is the product solving and how is that benefiting you?
For example automated phone menus as well as call queues or round-robin distribution of incoming calls.
One benefit is the ability to use a webclient even remotely from any PC with microphone and speakers (preferably a headset) or with the smartphone app.
One benefit is the ability to use a webclient even remotely from any PC with microphone and speakers (preferably a headset) or with the smartphone app.
3CX
What do you like best about the product?
Small Size smooth interface and ease of access
What do you dislike about the product?
Sometimes it stop working and not able to connect with the server and not message service
What problems is the product solving and how is that benefiting you?
Very lite on system and using less resources
Useful Desktop Phone Service
What do you like best about the product?
The most useful feature for me was the voicemail transcript that was emailed to me. I also liked being notified on both my phone and my laptop when I was receiving a call.
What do you dislike about the product?
Although I found the voicemail transcript very useful, sometimes the grammar wasn't very clear. Furthermore, some words were transcribed incorrectly, so I would have to listen to the voicemail anyways, which, at least for me, defeated the time-saving purpose of the transcript.
What problems is the product solving and how is that benefiting you?
Employees receive a physical phone only if they pass the 90-day probation. Installing 3CX on their laptops made it easy to call them in the meantime and provided a way for clients to reach them if required.
A easy way to connect with prospects
What do you like best about the product?
The clarity of the calls was crystal clear
What do you dislike about the product?
The UI could have been better, and also if there is an option to report issues to admin this would have been ultimate.
What problems is the product solving and how is that benefiting you?
Ability to connect with customer and speak to them with no issues
3cX phone system, What can't it do?
What do you like best about the product?
We have an on prem. version of 3cX. it is so versatile. Everyone can use it from where ever they are. So long as you can see the internet some how, via home wifi, 4G/5G phone or cabled network in you office/home you can use 3cX to make a call or video conference be it one to one or in a group. You can use your laptop or you mobile or even a handset. all of which are simple to configure and use.
What do you dislike about the product?
They will insist on charging us for the licence! I really can't find a thing I don't like, its as near to perfect as it can get for us.
What problems is the product solving and how is that benefiting you?
We have 5 offices across 2 sister companies and had 3 different phone systems so internal coms. was an issue. Now we have 5 offices and 1 phone system joined in some cases with VPN and others with out. All are now able to make an internal call between each office for free! our costs are 50 times less, yes really. no more ISDN or PST lines, nothing but sip trunks over standard FTTC or 4G internet.
More recently we are all home working due to the Covid 19 Virus. Now we have 45 different office and the phone system still keeps us in touch. Still can make a call internally for free still looks like we are in the office when we call out. All done with the 3cX app on PC's, Mac's and mobile phones (both Android and iPhone) via Good old home wifi.
More recently we are all home working due to the Covid 19 Virus. Now we have 45 different office and the phone system still keeps us in touch. Still can make a call internally for free still looks like we are in the office when we call out. All done with the 3cX app on PC's, Mac's and mobile phones (both Android and iPhone) via Good old home wifi.
Recommendations to others considering the product:
Try it out for free and when you have used it for just a few days buy it, it's great. No more phone lines not more ISDN just any form of internet provision be it, leased lines or FTTC cable provided or 4G and SIP trunks just brilliant. can be used in and out of the office can be hosted in the cloud or on prem. can have home users. can run just 2 people in a startup business but also is scalable enough to run large call centres or hotels or multinational multi-sited businesses. Works with Mac's, PC's, mobile phones both android and iPhone can be hosted on a Windows Linux either on tin or on a VM.
Works very well
What do you like best about the product?
very easy to use, works on browser windows or android app
What do you dislike about the product?
there is nothing to dislike about 3CX, it works very well
What problems is the product solving and how is that benefiting you?
we use it for a call assistant and voicemail, we also use text messaging and chat
3CX is best solution for medium clients for calling
What do you like best about the product?
3CX PBX is easy to deploy and manage.it also has good features required for customers
What do you dislike about the product?
We need to put more effort to add Cisco phones to 3CX PBX.
What problems is the product solving and how is that benefiting you?
It is a good solution for the client to support phone system with ease and less cost.
Recommendations to others considering the product:
It is a best product for small and medium customer to use for VoIP.
Great Business Phone System
What do you like best about the product?
3CX is an affordable solution that allows our team to utilize the phone system whether they are working in the office or remotely. The system is easy to use and has a variety of functionality that meets our communications needs.
What do you dislike about the product?
The text message portion of 3CX has been a challenge to hook up to our current system.
What problems is the product solving and how is that benefiting you?
3CX enabled us to set up a phone system for our office with extensions, a chat system, a directory for customers and colleagues, and an app for when employees are working remotely.
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