3CX Phone System
3CX | 3CX Phone System 20.0.3.806Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3cx
What do you like best about the product?
we can connect whatsapp through taking otp on call
What do you dislike about the product?
network issue is there a little of times or depending on area
What problems is the product solving and how is that benefiting you?
connecting to customers without sharing personal number
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Straight Forward
What do you like best about the product?
It is easy to Implement and provision new users. Queue management is easy.
What do you dislike about the product?
cleaning up employees who has left the company.
havent seen any workforce management reporting such as SLA reports etc..
havent seen any workforce management reporting such as SLA reports etc..
What problems is the product solving and how is that benefiting you?
Queue Management
Best software for IP Calling
What do you like best about the product?
Voice is clear and loud, there is no lacking in voice it is very easy to use we can record calls as well and send meesages
What do you dislike about the product?
sometime it didn't work when network is poor
What problems is the product solving and how is that benefiting you?
I do International calls using 3cx while submitting candidates. They pickup call easily and voice is also clear so it is easy for me.
Easy, efficient & simple
What do you like best about the product?
3CX interface makes it very easier to make /receive calls & to persons in the network by checking their availability.
The product is well designed and very easier to use interface only takes few mins to train a completely new user on it.
The product is well designed and very easier to use interface only takes few mins to train a completely new user on it.
What do you dislike about the product?
Getting Support & finding answers through FORUM gets quite challenging. We have few instance where we are forced to access paid external support because of a 3CX bug.
What problems is the product solving and how is that benefiting you?
3CX does offer great versatility through its software interface & provides abundant information available for the managers & admins to check and keep up the deliverables & quality.
New employee and love the system
What do you like best about the product?
I love being able to see when an agent is on the line so I dont bother or waste anyones time.
What do you dislike about the product?
Nothing, I think the systems works well!
What problems is the product solving and how is that benefiting you?
No current issues
My Use of 3CX
What do you like best about the product?
3CX is very helpful to call people on your phone laptop or computer.
What do you dislike about the product?
3CX is not helpful when it does not call people properly.
What problems is the product solving and how is that benefiting you?
The ability to call people (i.e., the functions of a telephone)
3Cx, an optimal calling experience
What do you like best about the product?
Seamless connectivity. Transferring calls between agents and monitoring is relatively easy. Barge in access, overseeing and monitoring access is available for real time. The android version of the software makes life easy as you can take client calls anytime, even when you are away from desk
What do you dislike about the product?
Fetching call recordings is a tiresome task for self review as access is provided to the peron overseeing the team with login access, thus making self scrutiny a long process. The IVR that redirects calls often stalls during inbound calls before asking where or whom to redirect
What problems is the product solving and how is that benefiting you?
Taking inbound calls. Redirecting inbound calls to different departments by the caller without extra involvement by any department, live monitoring of calls for quality reasons
Effortless, Reliable and an Excellent choice for Communication
What do you like best about the product?
When I started working in my current company, I was introduced to 3CX. I must say that this software is user-friendly and as someone who has very little knowledge when it comes to technology, 3CX is easy to navigate. I am aware that there were other options to communicate using this software, however, I've only used voice call since we are actually using other software to communicate via video and chat. I've only been using this software for less than a year and I can say that it was a hassle-free experience.
What do you dislike about the product?
The only thing I dislike about 3CX is that I cannot find the recording I made. There were calls that I was able to record but it was a huge dilemma when it comes to looking for those recordings. It's been months since the last time I attempted to record a call, and up until now, I haven't found those calls yet.
What problems is the product solving and how is that benefiting you?
Contacting numerous Cities, wons and townships in the USA to request for a permit and inspection schedule. 3CX has helped a lot when it comes to communication with inspectors and clerks.
Effortless Communication Management
What do you like best about the product?
In my new company, I started using 3CX Phone System as a communication tool, and I have to say, it's an excellent choice. The software is incredibly user-friendly, and even those with no technical knowledge can easily navigate its features. The system offers a variety of communication options, such as voice, video, and chat. Additionally, it integrates smoothly with other communication platforms like Pipedrive which is our primary CRM for customer communication. Another feature that stands out to me is the ability to customize call routing. This level of flexibility and control makes the 3CX Phone System ideal for businesses with complex communication needs.
What do you dislike about the product?
One thing that could be improved is the system's security. With the recent virus scare and the growing need for secure communication, it would be better if more security measures were in place.
What problems is the product solving and how is that benefiting you?
Our primary use of 3CX is in customer service to communicate with our customers via phone calls. The tool is seamlessly integrated with our Pipedrive system, which allows us to easily track tickets from one tool and automatically create tickets for missed conversations. In addition, we are also utilizing 3CX as an internal communication tool for team members who are located across the globe. This has helped us to collaborate and communicate effectively, regardless of our location or time zone.
The Next Phase of calling for all edutech platforms
What do you like best about the product?
3cx is a very useful platform to use, and making cold calls through is way easier due to the very user friendly dashboard. Tracking of calls and also be performed with recordings
What do you dislike about the product?
It sometimes crashes and is a bit buggy, but anyways they have good customer support who solves the issues soon, and they need to improve lightly on the signal lines
What problems is the product solving and how is that benefiting you?
3cx is very useful for tracking calls and also be performed with recordings of each call we made for better user performance and its easy accessible through any electronic devices
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