3CX Phone System
3CXExternal reviews
516 reviews
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User-Friendly, Yet Setup is a Hurdle
What do you like best about the product?
I like 3CX for its ease of use and its user-friendly interface. It's also great for making outbound calls and facilitates communication with my Australian clients, making the process easier and faster.
What do you dislike about the product?
The interface, though user-friendly, doesn't work like an actual phone system. The calling feature requires going through a lot, and it doesn't really look or function like a traditional phone system. Also, the text messaging system is another area that could use improvement. It took me a long time to set it up, so it wasn't easy.
What problems is the product solving and how is that benefiting you?
I use 3CX to make communication with my Australian clients easier and faster, especially being based in The Philippines.
Cost-Saving, Easy-to-Use Unified Communications with Strong CRM Integrations
What do you like best about the product?
3CX is best for its cost savings flexibility and ease of use. It also delivers unified communications along with strong CRM integrations, making it a powerful, affordable, and modern alternative to traditional phone systems.
What do you dislike about the product?
3CX often focus on frequent, disruptive updates, a perceived shift away from user-friendly perpetual licenses toward recurring revenue, unreliable performance in the mobile app, and support that is either poor or available only on a commercial basis.
What problems is the product solving and how is that benefiting you?
3CX addresses the challenges of outdated, expensive, and inflexible phone systems by providing a unified, software-based communications platform. It brings calls, chat, and messaging together in one place, which can lead to meaningful cost savings, improved mobility for remote work, and simpler day-to-day management. It also helps support better customer experiences through capabilities such as CRM integration and unified communications.
Efficient and User-Friendly App
What do you like best about the product?
Easy to use, practical, efficient. I use it every day for my office and also extension lines with my coworker.
What do you dislike about the product?
Tech support, try to reach out and never got an answer. Do not complain cause is a free app.
What problems is the product solving and how is that benefiting you?
Having a US line number and able to be used in foreign countries. Customers can call me wherever I have internet access like is they were calling me locally.
3CX Functionality
What do you like best about the product?
Good functionality and easy to use.
Ability to modify is simple.
Ability to modify is simple.
What do you dislike about the product?
Some functionality we were using was moved to a premium version and we were not grandfathered with the functionality
What problems is the product solving and how is that benefiting you?
Cost savings and more dynamic.
Integration with other applications
Integration with other applications
Effortless Management and Seamless Team Communication
What do you like best about the product?
What I appreciate most about 3CX is its ease of management and configuration. The platform is highly intuitive, and having all features centralized in one place really streamlines communication for the entire team.
What do you dislike about the product?
The mobile app occasionally disconnects or fails to receive calls when transitioning between Wi-Fi and mobile data. There are also times when notifications arrive later than expected.
What problems is the product solving and how is that benefiting you?
3CX has made managing our phone system much easier. We no longer depend on physical desk phones or complicated hardware installations. With everything operating in the cloud, it’s straightforward to set up users, monitor call logs, and support remote staff without incurring additional expenses.
Effortless Call Management with Seamless Performance
What do you like best about the product?
one of the best features is that it open up automatically- can't miss a call at all- works very smoothly compared to other tools
What do you dislike about the product?
The set up is a little bit tricky unless you are tech savvy- but once you get it up running its ease of use top notch.
What problems is the product solving and how is that benefiting you?
It helps centralize all our communication (calls, texts) into one system- is easy to keep track of customer interactions, log calls automatically, has own mailbox to leave voicemails after hours.
3CX Review
What do you like best about the product?
The platform is user-friendly, offering distinct versions of its website and app for both computers and mobile phones and easy set up.
What do you dislike about the product?
The call quality is not consistently high, and I find that the reporting features could benefit from greater customization.
What problems is the product solving and how is that benefiting you?
I use this for receiving and making calls, and I need it to provide accurate data reports. It is important for me to be able to connect different departments easily. Additionally, I value the survey feature, which helps measure customer satisfaction.
Practical and Complete, But Bugs in the App for Windows
What do you like best about the product?
easy to manage and use. practical and simple, yet at the same time complete.
What do you dislike about the product?
app bugs for Windows. Sometimes it is necessary to restart it frequently.
What problems is the product solving and how is that benefiting you?
it facilitates both internal and external communication in my organization. the ease of contacting a supplier or internal user is surprising. for configuration, it is even simpler. it can be done in a few minutes.
Affordable, Flexible VoIP Solution Perfect for Small Businesses
What do you like best about the product?
3CX is a software-based VoIP phone system that stands out for its affordability, flexibility in deployment, and user-friendly interface. Whether hosted on-premises, in your own cloud, or by 3CX itself, it caters well to small businesses looking for a customizable communication solution without the high costs of traditional systems.
What do you dislike about the product?
Some users report unreliable push notifications and call delivery on mobile devices, depending on OS and hardware.
What problems is the product solving and how is that benefiting you?
3CX addresses communication challenges by providing a dependable and affordable service, along with a comprehensive suite of communication tools such as voice calls, video conferencing, and team chat. It has helped my company operate more efficiently and increased our productivity by making use of the dynamic tools available.
3CX: User-Friendly, Flexible, and Cost-Effective Communication Solution
What do you like best about the product?
3CX is extremely user-friendly and offers great flexibility for both remote and on-site communication. The interface is intuitive, setup is simple, and it integrates seamlessly with existing systems like CRM tools. The call quality is excellent, and features like web conferencing, call recording, and mobile app support make it very convenient for teams working in hybrid environments. It’s also cost-effective compared to traditional PBX systems
What do you dislike about the product?
Sometimes, setting up the initial configuration and firewall can be challenging, especially for users who lack technical experience. The mobile app works, but it would benefit from greater stability and responsiveness, particularly when the internet connection is weak. Furthermore, customer support could improve its response time when dealing with more complex technical problems.
What problems is the product solving and how is that benefiting you?
3CX has significantly enhanced our organization’s communication infrastructure by consolidating voice, video, and chat into a single, unified platform. It has eliminated the dependency on multiple communication tools, thereby improving operational efficiency and reducing overall costs. The system’s scalability and cloud-based flexibility enable seamless collaboration among remote and on-site teams, ensuring business continuity across locations.
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