3CX Phone System
3CX | 3CX Phone System 20.0.0.1620Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Phone system with features for our current time
What do you like best about the product?
I am able to use the mobile app or external web link to use as my desk phone when I am out of the office. The desk phones are easy to use. The administration console has an easy to use interface.
What do you dislike about the product?
Depending on the ISP (Internet Service Provider), they sometimes block access to some firewall ports that are needed for 3CX to operate from the browser. Sometimes if someone is calling and it shows on the home screen of the phone the call is missed even though your trying to swipe to answer the call.
What problems is the product solving and how is that benefiting you?
Being able to make, transfer, conference and receive business calls when I am on the road or even out of the country. I could do my work as if I am in office especially during this pandemic.
Recommendations to others considering the product:
For mobile users: ensure that you have a proper data or wifi connection and ensure that the app as well as the phone system has the latest updates.
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Best tool on the market
What do you like best about the product?
The system is very intuitive, easy to configure and manage. The implementation is very smooth. We have a partner that supports us in all demands, with very efficient support. I consider it great cost benefit. A very important point is the amount of existing resources. 3CX takes security seriously, its system is very efficient in this regard. I followed the block list and closely and performed several tests, all of which were successful. The audio quality is amazing.
What do you dislike about the product?
It does not have general system data monitoring panels. The existing panels do not meet my demands. It would be better if you were a native, without the need for Grafana.
What problems is the product solving and how is that benefiting you?
My ambette had been in transition for a long time, from the analogue to the SIP, but I was facing difficulties. With 3CX I was able to speed up the process, due to its integrations. Another important point was cost reduction due to better monitoring through reports.
Recommendations to others considering the product:
Without a doubt the 3CX is the best tool on the market. It exceeds all the requirements in all requirements. Not to mention that it had an affordable cost.
Robust and scalable solution
What do you like best about the product?
The 3CX solution perfectly met our company's needs. It is a robust and scalable solution and has all the features that the business needs to communicate. I recommend.
What do you dislike about the product?
Improve your computer's Softphone, because it have a confused interface
What problems is the product solving and how is that benefiting you?
Mobility, employee integration, internal and external telephone system reports and scalability with the cloud solution.
3cx Changed our Telephony Experience
What do you like best about the product?
Management and Visibility across all extensions.
What do you dislike about the product?
When having two trunks and assign the same extension to both trunks editing an extension removes one extension from a trunk.
What problems is the product solving and how is that benefiting you?
We are users coming from Asterisks/Freepbx the move is one of the best yet.
My insights about 3CX, while away from office
What do you like best about the product?
An easy app everyone can use anywhere: home, office and in transit. Actually between local and remote support roles, I can use 3CX in my desktop, laptop, smartphone and even via browser.
What do you dislike about the product?
Connection delays that sometimes show up, primarly in poor connections.
By the way, ocasionally I suffer from server disconnections and voice echoes, calling users from VoIP, cell or local phones. However, that's not a persistent issue.
By the way, ocasionally I suffer from server disconnections and voice echoes, calling users from VoIP, cell or local phones. However, that's not a persistent issue.
What problems is the product solving and how is that benefiting you?
3CX is helping me in home office exceptionally. In need of a dynamic and reliable tool, my employers have adopted 3CX as their default VoIP solution, even in the cellphones. For the home office modality, it's totally necessary and imperative to have such powerfull and easy-to-use tools like this one.
Recommendations to others considering the product:
An easy-to-use and powerfull tool, can improve significantly your production and communication needs, if correctly deployed. After about 3 years using the tool, I can say that I know few other tools that can rivalize and/or be best than 3CX.
The 3CX Value proposition
What do you like best about the product?
It’s Simplicity and dynamic growth over time
What do you dislike about the product?
It’s a closed system as compared to open source systems
What problems is the product solving and how is that benefiting you?
Contact Centre Solutions
Recommendations to others considering the product:
Simplicity is at the core
I'm voip project manager in my company and I love 3cx for its versatility.
What do you like best about the product?
The simplicity for extension management and the compatibility with devices
What do you dislike about the product?
Support is erogated only if all prerequisites are respected
What problems is the product solving and how is that benefiting you?
Killing costs between headquarter and abroad offices.
the best telephone switchboard on the market
What do you like best about the product?
la facilità d'uso e i servizi sono la parte più importante
What do you dislike about the product?
si potrebbe fare qualcosa per i costi annuali di licenza
What problems is the product solving and how is that benefiting you?
smartworking
Brilliant VOIP Technology
What do you like best about the product?
The convenience of the product range and the efficiency of the services to cater to my company's needs. The 3CX product works brilliantly in-office and remotely.
What do you dislike about the product?
I have not experienced any down-sides to 3CX as yet.
What problems is the product solving and how is that benefiting you?
1. The issue of high-costs of Analog has been solved. 3CX VOIP has lowered my company call costs intensively.
2. My users can now utilize the 3CX software app to receive calls remotely and on the go, via their laptops and smart devices.
3. Video conferencing is now readily available and customized to my company's requirements.
4. Easy to use 3CX Admin Portal, to make changes on the fly and get an overall view of the company Telephony statistics.
2. My users can now utilize the 3CX software app to receive calls remotely and on the go, via their laptops and smart devices.
3. Video conferencing is now readily available and customized to my company's requirements.
4. Easy to use 3CX Admin Portal, to make changes on the fly and get an overall view of the company Telephony statistics.
Recommendations to others considering the product:
Great product with plenty of versatile features.
3cx the ideal partner for softphone and teleworking
What do you like best about the product?
The capability to work anywhere and the ease of use software
What do you dislike about the product?
call log feature lags some fuctions: show missed que calls, show caller number afther transfer
What problems is the product solving and how is that benefiting you?
remote working solution and integration with 3th party software
Recommendations to others considering the product:
Very good solution technical and price wise. essay to use and to implement. very user friendly. It also has a nice design and works with both android and ios mobile devices. The web meeting is also included in the pro licence with 250 seats for the meeting. We also made an integration with or crm/ticketing system OTRS and now when we get an incoming call 3cx looks up the contact name from the OTRS database and when we click the crm icon a ticket is automatically created or show us the open tickets so we can add new information to them. This is a huge workflow optimization. In the past years we saw 3cx grow and adapting to the marked needs. And being Very pro reactive. So now with the Covid situation there teleworking solution is really grown out to the perfect solution.
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