3CX Phone System
3CX | 3CX Phone System 20.0.1.731Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3cx is very good products of Unified communication.
What do you like best about the product?
Quick, Easy configuration.
User friendliness
User friendliness
What do you dislike about the product?
Not support Korean.
Call center application interworking support is weak.
(I wish, support like Genesys API)
Call center application interworking support is weak.
(I wish, support like Genesys API)
What problems is the product solving and how is that benefiting you?
3cx has almost feature for Enterprise's communication devices.
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3CX help us cutting cost for communication and collaboration
What do you like best about the product?
Easy to use and manage applications and web browser
What do you dislike about the product?
limitation feature on call center integration to other system such as custom report, call center feature, Microsoft team
What problems is the product solving and how is that benefiting you?
revolution on traditional communication, cutting cost on new way of communication.
Recommendations to others considering the product:
If you need UC try 3CX, it's value for money. I don't see other brand that have "easy to use" feature also for maintenance.
Best pbx in the market
What do you like best about the product?
Ability to set multiple devices with the same extension. Webmeeting to make video conferences...
What do you dislike about the product?
Poor provisioable hardware phones. Only a few brands
What problems is the product solving and how is that benefiting you?
Roi in less than 3 months
I have switched all of my PBX servers from Cisco and Avaya environment to 3cx, its a great platform
What do you like best about the product?
Platform independent system, can be fit into all scale of businesses, It has a very light OS, Flexible with other products and of course its user friendly
What do you dislike about the product?
we need a by default customized reports tool, to create any report we want.
What problems is the product solving and how is that benefiting you?
cost effective solution, unified solution we are translating all of our cisco and Avaya legacy systems to 3CX.
Recommendations to others considering the product:
try for once and you will never regret.
Sysadmin
What do you like best about the product?
3cx grants us the possibility to work remotelly from any location. The use of mobile app and webrtc are good functions.
The integration with diferent sip providers is great.
The possiblity to create custom templates and define a corporative one.
Webclient rtc is a big advantatge. With a minor invest you can start using 3cx, you only need a computer and headphones.
The call queues have a lot of different strategies.
The administration is easy, our customers can make some basic configurations by their own.
The license cost are easy to understand and with a basic license you can start using 3cx with a lot of options available.
Updates are easy to apply.
New free host in cloud included with pro and entreprises licenses.
The integration with diferent sip providers is great.
The possiblity to create custom templates and define a corporative one.
Webclient rtc is a big advantatge. With a minor invest you can start using 3cx, you only need a computer and headphones.
The call queues have a lot of different strategies.
The administration is easy, our customers can make some basic configurations by their own.
The license cost are easy to understand and with a basic license you can start using 3cx with a lot of options available.
Updates are easy to apply.
New free host in cloud included with pro and entreprises licenses.
What do you dislike about the product?
The support, but finally you can find answers in 3cx forums.
If you need change the fqdn of a installation the only way is making a reinstallation from zero.
Sometimes 3cx takes long to apply new community functions requests.
QRCODE to configure an extension doesn't work alway in Android and you need to configure the extension manually.
To analyze the calls we need to use external tools like powerbi, would be interesting have a live tool to check it directlly in 3cx without the neccesity to create a report.
The failover option is very bad because you need to change the dns manually if a failover occurs and after that change again to master instance.
On the updates page I see beta and alpha versions, sometimes this could be a bit confusing.
Missing api, if you want to integrate with other tools or reporting you need access to the database.
If you need change the fqdn of a installation the only way is making a reinstallation from zero.
Sometimes 3cx takes long to apply new community functions requests.
QRCODE to configure an extension doesn't work alway in Android and you need to configure the extension manually.
To analyze the calls we need to use external tools like powerbi, would be interesting have a live tool to check it directlly in 3cx without the neccesity to create a report.
The failover option is very bad because you need to change the dns manually if a failover occurs and after that change again to master instance.
On the updates page I see beta and alpha versions, sometimes this could be a bit confusing.
Missing api, if you want to integrate with other tools or reporting you need access to the database.
What problems is the product solving and how is that benefiting you?
Remote work and videoconference to make webinars.
3cx allows us have a descentralized offices and become possible to work remotelly from any place or home.
We are using the call flow designer to route the calls to desired queues and is very intersting because we have a high volume of calls and we can route it depending on the caller id for example.
The different area Managers can check if their agents are logged in the queues, talking and manage abandoned calls.
3cx allows us have a descentralized offices and become possible to work remotelly from any place or home.
We are using the call flow designer to route the calls to desired queues and is very intersting because we have a high volume of calls and we can route it depending on the caller id for example.
The different area Managers can check if their agents are logged in the queues, talking and manage abandoned calls.
Recommendations to others considering the product:
If you have a legacy phone system updating to 3cx will help you making more easier the managment of your phone infrastructure.
The sip calls are a lot more cheaper and 3cx license cost are cheap considering other manufacters like Cisco.
The sip calls are a lot more cheaper and 3cx license cost are cheap considering other manufacters like Cisco.
Comunicaciones unificadas
What do you like best about the product?
The most useful thing about 3cx is that it gives both the user and the administrator a lot of freedom and mobility.
3cx has many advantages, among them it can be highlighted that it is a very friendly application. It allows us to perform infinities of tasks at the same time. With 3cx the user is completely free to leave his office and stay connected to work through the application. It is ideal for teleworking and maintaining the same organization in the work teams as if it were in person. Also comment that with the 3cx CFD many applications can be implemented that are very useful for the company.
3cx has many advantages, among them it can be highlighted that it is a very friendly application. It allows us to perform infinities of tasks at the same time. With 3cx the user is completely free to leave his office and stay connected to work through the application. It is ideal for teleworking and maintaining the same organization in the work teams as if it were in person. Also comment that with the 3cx CFD many applications can be implemented that are very useful for the company.
What do you dislike about the product?
3CX is a very useful application, I have been using it for years and so far the impression it causes is constantly improving. From time to time it is updated with news that exceed the previous version or improve some integration module.
What problems is the product solving and how is that benefiting you?
3cx helps to solve the problem of the telephony of my giant company. With it, we were able to integrate the telephony of all the branches in a telephone switchboard and reduce costs in calls.
Recommendations to others considering the product:
It is a solution to take into account when profound and quality changes are to be implemented within an organization.
3CX is the ideal solution for small, medium and large companies. As long as the server is well managed, it will give us the maximum of its benefits. I recommend it 100%, it is necessary for a good performance of the solution that the technical staff is constantly being trained and updated since 3cx implements improvements quickly.
3CX is the ideal solution for small, medium and large companies. As long as the server is well managed, it will give us the maximum of its benefits. I recommend it 100%, it is necessary for a good performance of the solution that the technical staff is constantly being trained and updated since 3cx implements improvements quickly.
Security and Network expert with experience of +10 years
What do you like best about the product?
Windows platform support and a very realiable solution, pricing easy to understand and easy to deploy (software), no need to acquire bundled hardware.
What do you dislike about the product?
Some ongoing problems like push notifications and tech partners criteria, some tech partners we rely on, since 3CX does rely on, doesn't seem to have tech competence.
What problems is the product solving and how is that benefiting you?
Technically 3CX is a bless, but commercial doesn't seem to beat up small mid-businesses companies and for larger ones, 3CX isn't a known player. The main benefit is so far being a really reliable solution and company.
Recommendations to others considering the product:
Get familiar with devices/resources that come around 3CX as gateway ata, sip doorphone, ip phone and if you are willing to sell it, design a business model using 3CX as one of your resources.
Best PBX available for every company size
What do you like best about the product?
There are many great features included in this product, such as one-click conferencing, lack of client installation, interoperability between VoIP and video as needed, and bandwidth management and control. In fact, this latest feature announced by the company is common today, but, as you will read below, it worked well. One of the best thing without a doubt is simplicity and ease of managing the telephone exchange, easy to install and deploy with Android and iOS apps. Everything is concentrated in the same place and is very intuitive to use, the user contact team can create service queues and better manage how each works. In this pandemic, 3CX was essential to maintain the functioning of the company's entire telephony infrastructure. Another important benefit of the system is the ability to support video conferencing with internal users without the need to use WAN bandwidth.
What do you dislike about the product?
There are very few things, I would say that they could do a little better with personalized reports and the browser plugin could be improved to better integrate with 3CX.
What problems is the product solving and how is that benefiting you?
We can centralize our entire telephony structure, which was previously analogous to a modern IP infrastructure. Including the cost of maintaining legacy systems, 3CX solved and organized the entire VOIP environment.
Recommendations to others considering the product:
We can centralize our entire telephony structure, which was previously analogous to a modern IP infrastructure. Including the cost of maintaining legacy systems, 3CX solved and organized the entire VOIP environment.
VoIP was complex at the time and 3CX did a phenomenal job in simplifying it version after version.
What do you like best about the product?
The ease of use, intuitive UI primarily. A clear indicative of a strong development, UX and testing team. A winning combo.
What do you dislike about the product?
In rare cases come more reporting feature would help.
What problems is the product solving and how is that benefiting you?
Unified communications is generally not a simple topic and 3CX is perfect to de-myth communications and telephony / voip complexity. The IT and Comms market were separate for decades. it is clearly the leader an bringing the two industries closer and opening new business and revenue streams.
Recommendations to others considering the product:
Take the trial, try the hosting version....sit back and enjoy the tool
Very easy to use tool. the GUI is amazing, quick to find and lear how to use.
What do you like best about the product?
The GUI!
A multi-platform communications system and oftem integrated on the bigger Cloud companies available.
A multi-platform communications system and oftem integrated on the bigger Cloud companies available.
What do you dislike about the product?
Too many versions correcting bugs, I think that the code should be more carefully looked, to avoid so many versions
What problems is the product solving and how is that benefiting you?
Cheap calls, integrating multi-plataform voice systems, like Alcatel and Cisco
Recommendations to others considering the product:
Check AWS Lightsail and Linux versions
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