3CX Phone System
3CX | 3CX Phone System 20.0.6.724Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Great phone system. Very Reliable.
What do you like best about the product?
Key benefits include cost savings, increased productivity, and easy management both on-premise and in the cloud. Additionally, 3CX provides features like live chat, video conferencing, and advanced call center capabilities. It is very easy to implement. The customer support is great! Integration is very simple. I have been using it for about 10 years.
What do you dislike about the product?
I have not run into any downsides of 3CX.
What problems is the product solving and how is that benefiting you?
Routing calls and placing calls. Highly reliable.
3CX is super impressive
What do you like best about the product?
the simple interface and it is really easy to understand and use.
What do you dislike about the product?
the desktop app is not so sweet to use, it should be worked on
What problems is the product solving and how is that benefiting you?
ability to speak to our customers and resolve complaints
3CX is a game changer!
What do you like best about the product?
Everything can be found all in one place. I don't have to go searching around multiple sites or applications to find what I'm looking for.
What do you dislike about the product?
Reporting is still lacking a bit. For instance - on my wallboard I can see my average wait time but cannot view this number in any reports
What problems is the product solving and how is that benefiting you?
Our call queues help us manage our help desk be more efficient. We use the live chat feature on our website and it allowed us to eliminate another 3rd party for this. We use the video conferencing feature to host webinars with our clients.
Transformed Our Telephony Across 20 Schools – Reliable, Cost-Effective, and Cloud-Ready
What do you like best about the product?
3CX has completely transformed the way we handle communication across our Multi Academy Trust. We're running our own self-hosted version using a cloud based datacentre host, linking 20 school locations—three secondaries and 17 primaries—all under one centralised system.
Every staff member has their own extension, which has been a game-changer for staying connected, whether it's during field trips or on days when adverse weather keeps people working from home.
It really came into its own during lockdown. While many were scrambling to patch together remote communication, we were able to switch to remote operations seamlessly. The flexibility it provides is outstanding.
From a financial perspective, it’s been a massive win. Our entire setup—including all SIP lines—costs us less than £10k a year. To put that into context, each of our secondary schools used to pay that much *individually* per year. Now, we have a unified, internal system that’s saving our Multi Academy Trust a significant amount annually while giving us more control and consistency.
Teachers and support staff genuinely love the platform. Features like click-to-call have been an unexpected highlight—especially when it comes to reaching out to parents through our MIS. It’s intuitive, efficient, and fits perfectly into our cloud-first approach.
I’m a huge fan of 3CX and can't see us moving away from it anytime soon. It’s not just a telephony solution; it’s part of our digital backbone now.
Every staff member has their own extension, which has been a game-changer for staying connected, whether it's during field trips or on days when adverse weather keeps people working from home.
It really came into its own during lockdown. While many were scrambling to patch together remote communication, we were able to switch to remote operations seamlessly. The flexibility it provides is outstanding.
From a financial perspective, it’s been a massive win. Our entire setup—including all SIP lines—costs us less than £10k a year. To put that into context, each of our secondary schools used to pay that much *individually* per year. Now, we have a unified, internal system that’s saving our Multi Academy Trust a significant amount annually while giving us more control and consistency.
Teachers and support staff genuinely love the platform. Features like click-to-call have been an unexpected highlight—especially when it comes to reaching out to parents through our MIS. It’s intuitive, efficient, and fits perfectly into our cloud-first approach.
I’m a huge fan of 3CX and can't see us moving away from it anytime soon. It’s not just a telephony solution; it’s part of our digital backbone now.
What do you dislike about the product?
If I had one wish for future development, it would be deeper integration with Microsoft 365. For example, being able to automatically assign extension numbers based on group membership—like giving everyone in a specific M365 group an extension starting with "32XX"—would streamline onboarding and user management even further. It’s a small ask, but it would take an already brilliant system to the next level.
What problems is the product solving and how is that benefiting you?
Before moving to 3CX, our telephony setup was fragmented, inconsistent, and—frankly—expensive. Each school had its own legacy phone system, with varying suppliers, support contracts, and no way to centrally manage anything. The secondary schools alone were each paying upwards of £10k a year just to keep outdated systems alive.
3CX brought everything under one roof. We now have a fully integrated, centrally managed phone system across 20 sites, with unified extension dialling, remote capability, and SIP-based flexibility. Every staff member—whether based at a school or working remotely—has their own extension, which has vastly improved internal comms, safeguarding follow-ups, and emergency coordination.
It’s also saving us a huge amount of money. What used to cost tens of thousands across various schools is now under £10k a year total, including SIP lines. That’s a serious budget win for a Trust of our size.
But it’s more than just cost-saving. The ability to make and receive calls from laptops or mobiles, especially during lockdowns or school closures, has been invaluable. Our MIS system integrates beautifully with 3CX’s click-to-call, so when you're chasing parental contacts, it’s smooth and fast—no more scribbling numbers or navigating phone trees.
Overall, 3CX has helped us move away from outdated telephony towards a cloud-first, modern, and scalable solution that meets the real-world needs of schools.
3CX brought everything under one roof. We now have a fully integrated, centrally managed phone system across 20 sites, with unified extension dialling, remote capability, and SIP-based flexibility. Every staff member—whether based at a school or working remotely—has their own extension, which has vastly improved internal comms, safeguarding follow-ups, and emergency coordination.
It’s also saving us a huge amount of money. What used to cost tens of thousands across various schools is now under £10k a year total, including SIP lines. That’s a serious budget win for a Trust of our size.
But it’s more than just cost-saving. The ability to make and receive calls from laptops or mobiles, especially during lockdowns or school closures, has been invaluable. Our MIS system integrates beautifully with 3CX’s click-to-call, so when you're chasing parental contacts, it’s smooth and fast—no more scribbling numbers or navigating phone trees.
Overall, 3CX has helped us move away from outdated telephony towards a cloud-first, modern, and scalable solution that meets the real-world needs of schools.
be computer software
What do you like best about the product?
It is very nice to do all the operations via computer software. Desktop software and mobile application are very successful.
The number of features is very high.
The ease of integration is very nice
The number of features is very high.
The ease of integration is very nice
What do you dislike about the product?
License fee is a bit expensive
Discounts on license fees for the license holder according to the year of use
Discounts on license fees for the license holder according to the year of use
What problems is the product solving and how is that benefiting you?
It meets all my communication requests.
An upgrade for us
What do you like best about the product?
Has flexible features that can be managed from the desktop app and/or website login. Can receive/make calls from the app on my mobile device allowing for users to have one phone while maintaining privacy.
What do you dislike about the product?
The mobile app has less functionality than the desktop/online.
What problems is the product solving and how is that benefiting you?
it allows us to work remotely easily.
Simple to Use VoIP
What do you like best about the product?
Being the admin, setup is simple, and admin portal is clean and easy to use.
What do you dislike about the product?
An update within last year took a key feature away that was not mentioned in release notes.
What problems is the product solving and how is that benefiting you?
Ease of use between multiples offices
3CX VoIP Phone System: Efficiency, Flexibility, and Cost Savings
What do you like best about the product?
Flexibility, and Cost Savings with complete control .
What do you dislike about the product?
The customer support experience could be enhanced.
SMS / MMS features are not easy to setup.
SMS / MMS features are not easy to setup.
What problems is the product solving and how is that benefiting you?
3CX is helping us solve the challenge of managing a distributed phone system by providing a unified and centralized platform for user extension management. With 3CX, we can easily configure, update, and monitor all user extensions from a single dashboard, which significantly reduces administrative overhead and ensures consistency across the organization.
Additionally, 3CX is particularly beneficial for supporting remote work. The system allows us to deploy and manage remote extensions seamlessly, giving remote employees full access to the phone system as if they were in the office. This has greatly improved communication, flexibility, and productivity across our teams, regardless of location.
Additionally, 3CX is particularly beneficial for supporting remote work. The system allows us to deploy and manage remote extensions seamlessly, giving remote employees full access to the phone system as if they were in the office. This has greatly improved communication, flexibility, and productivity across our teams, regardless of location.
3CX is the simplest PBX system
What do you like best about the product?
- the community
- the training seminars
- the ease of setup and use
- the integration
- the updates from the devs have been really on-point
- the training seminars
- the ease of setup and use
- the integration
- the updates from the devs have been really on-point
What do you dislike about the product?
I don't really have a downside for 3CX. The only thing I can think of would be possibly integrating/archiving the chat with Teams.
What problems is the product solving and how is that benefiting you?
3CX is our primary phone system for our company as well as the clients that have it running as well. The internal company chat is highly used and great with informal communication. Video conferences and webinars are great to have with little to no setup on the receivers end.
3cx is the most underrated VOIP platform out there.
What do you like best about the product?
We are a large, two-campus Residential Addiction Treatment center for Men and Women. We have used 3cx exclusively for 6 years now. We have been able to do so many amazing things with it.
Our entire phone system runs on 3cx
Our Intercom System Runs on 3cx
Our Payphones for our students runs on 3cx
The gate protecting our campus is controlled by 3cx
We have full control over rules, over our call routing and our IVR.
We recently switched to hosted 3cx in the cloud and all of the issues we had with hosting manually were completely solved by switching to the cloud. Our uptime has been 100% since moving to the cloud.
We love 3cx and hope to continue to be able to afford it moving forward.
Our entire phone system runs on 3cx
Our Intercom System Runs on 3cx
Our Payphones for our students runs on 3cx
The gate protecting our campus is controlled by 3cx
We have full control over rules, over our call routing and our IVR.
We recently switched to hosted 3cx in the cloud and all of the issues we had with hosting manually were completely solved by switching to the cloud. Our uptime has been 100% since moving to the cloud.
We love 3cx and hope to continue to be able to afford it moving forward.
What do you dislike about the product?
The only downside for us as a non-profit is the pricing. We would love for there to be more affordable pricing for non-profits but for a small business or enterprise deployment the price is very manageable.
What problems is the product solving and how is that benefiting you?
3cx keeps us connected with the clients we serve and with our other campus. We use it exclusively for our communication needs across both our campuses.
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