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3CX Phone System

3CX | 3CX Phone System 16.0.5.619

Linux/Unix, Debian 9.9 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

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External reviews

232 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Marketing and Advertising

not bad

  • April 13, 2020
  • Review provided by G2

What do you like best?
the ease of access and functionality of the devices on site
What do you dislike?
the firmeware updates caused issues with certain models of phones
What problems are you solving with the product? What benefits have you realized?
no problems are being solved other normal everyday ones
Recommendations to others considering the product:
it is a great tool to have for VIOP for small or large sized companies


    Computer Software

3CX

  • April 13, 2020
  • Review provided by G2

What do you like best?
The product has proven to be highly versatile across multiple platforms
What do you dislike?
Most problems are audio related - specifically (I think) issues with the browser and windows.
Many of our users have to reboot to get the product to finally work for a meeting.
What problems are you solving with the product? What benefits have you realized?
Great for our WFH situation with this pandemic - very good cross-platform tool
Recommendations to others considering the product:
Hands on labs and allow for an adoption period - don't pull the old tools until your team gets comfortable with the new ones.


    Jarod M.

Affordable and robust PBX system

  • April 13, 2020
  • Review provided by G2

What do you like best?
Deployment of phones is a breeze and with the correct workflow it does not even require removing phones from the box until it is time to plug them in at the user's desk.
What do you dislike?
I wish the upgrade feature was easier. When there is a major upgrade, you must backup the system, uninstall the old version, install the new version and restore the backup.
What problems are you solving with the product? What benefits have you realized?
We're using the provisioning templates to push out multicast paging settings that allowed us to replace old intercom systems with the voip phones.
Recommendations to others considering the product:
Do the trial and try it out. You'll probably love it.


    Education Management

Great product, especially in current times, it has made working from home a much easier experience.

  • April 13, 2020
  • Review provided by G2

What do you like best?
Easy to install the mobile application and it is very straight forward to use. Given the current COVID situation and lockdown, this product has helped making working from home much easier.
What do you dislike?
The web meeting can be a bit tricky to setup. Also the mobile app can be a bit buggy.
What problems are you solving with the product? What benefits have you realized?
I work in education and we have used the webmeeting feature to deliver content to students.

We have also used the product to continue meetings and maintain communication remotely.
Recommendations to others considering the product:
Excellent, flexible platform with a good feature set.


    Telecommunications

Good PBX but lacking some generic features.

  • April 12, 2020
  • Review provided by G2

What do you like best?
Easy to install/configure. have remote access
What do you dislike?
Not enough support and features as other PBX have
What problems are you solving with the product? What benefits have you realized?
None
Recommendations to others considering the product:
Good to use


    Joe M.

Best of the Best

  • April 11, 2020
  • Review provided by G2

What do you like best?
Flexability of the system and total end to end control
What do you dislike?
Limited or no support on Polycom phone hardware
What problems are you solving with the product? What benefits have you realized?
Unified Communications are a huge plus. Ability to have apps on desktop and mobile and IOS/Windows/Android


    John H.

5+ Years Installing and Supporting 3cx

  • April 11, 2020
  • Review provided by G2

What do you like best?
The flexibility of its deployment and agnostic use of SIP Trunks and hardware
What do you dislike?
The technical support really needs some work. This has been a point of contention since day 1, 5 years ago and has really never improved. The staff there are difficult to work with and often are very unhelpful. Extremely unhelpful would be best described. Almost instructed to be as unhelpful as they are. We have basically had to learn on our own through trial and error with very little manufacturer provided backing and support through questions and issues.
What problems are you solving with the product? What benefits have you realized?
Cost of entry barriers are the biggest sell point. We can deploy a system for near close to what normal ISP or Telco is charging for standard POTS lines with old key style PBX systems. This is the biggest win in my book for 3cx.
Recommendations to others considering the product:
Find an integrator or partner that can help you with deployment and questions along the way before you start out with 3cx either as an integrator / installer or for in house use. This will save you a lot of headache and hours wasted on finding answers that someone else has already been through before you have. The price of entry and the features are the best attributes to 3cx but plan carefully before going live.


    Transportation/Trucking/Railroad

Dissatisfied

  • April 11, 2020
  • Review provided by G2

What do you like best?
Not a fan. Too many outages and lost business opportunities.
What do you dislike?
Mobile App crashed constantly. Experienced 8 outages in 3 months, not a suitable solution for call center or 24x7 environment
What problems are you solving with the product? What benefits have you realized?
We have moved on from 3CX. The platform was not reliable or resilient.
Recommendations to others considering the product:
Do your homework, consider who the resale partner is and how technical they are. 3CX is not friendly to deal with directly, you will be required to work through a partner for break/fix. Expect outages to be resolved with no communication or RCA.


    Stuart S.

A great VoIP solution

  • April 10, 2020
  • Review provided by G2

What do you like best?
It's a really easy system to admin. The mobile app is working really well during the Covid Lockdown.
What do you dislike?
People 'accidently' putting their phone in DND, very close to disabling that.
What problems are you solving with the product? What benefits have you realized?
Had issues previously with SSL certificates not auto renewing, but hopefully thats all resolved. also the Chrome plugin is having audio issues with some users.
Recommendations to others considering the product:
User training is crucial, theres a lot of features, showcase them all.


    Retail

Great PBX, easy to use, has lots of features!

  • April 10, 2020
  • Review provided by G2

What do you like best?
Has a good acd and call queues, upgrades are easy. Mobile app is great.
What do you dislike?
Would like to see more routing options for calls and hold music in between queues, better notifications of a breach and logic for skils based routing.
What problems are you solving with the product? What benefits have you realized?
Working from home has been a breeze with 3CX.
Recommendations to others considering the product:
Get a good demo, it's really neat.