3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Really powerful and versatile
What do you like best about the product?
One licence for all the services. The utilisation of a webclient
What do you dislike about the product?
The RFC implantation of the SIP protocol. Not evolve usage of the phone manufacters
What problems is the product solving and how is that benefiting you?
The cloud migration, and the nomadism
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Say bye-bye to landlines and hello to 3CX!
What do you like best about the product?
3CX has helped my company during the difficult times of working from home during the COVID-19 pandemic. When our office originally began working from home mid-March 2020 we were sent home using our personal phones to make calls with the promise that we would soon be getting an internet-based phone system. Once we launched 3CX office-wide it helped tremendously. I no longer have to give out my personal phone number to customers and clients to speak with them. We now have the opportunity to use our office phone number and extension directly on our phone or computer. It is very easy!
What do you dislike about the product?
Getting used to the platform at first was a little difficult. I had never used an internet-based phone service provider before so some of the functions were a bit different to get used to. The support team was very helpful, as was our office manager, and now that I know the functions of the platform I can easily use it and stay in touch while working from both in the office or remotely. The only other thing I dislike is you must answer a call very quickly or it will be sent to voicemail.
What problems is the product solving and how is that benefiting you?
When we started working remotely I was having to share my personal phone number with coworkers, clients, and customers. It seems like no big deal, until you start receiving calls at 8 p.m. or 6:30 a.m. regarding business. I was thankful for the switch because I am now able to use my regular office number and give that to people instead of personal information. I am also able to set-up "in-office hours" or "out-of-office hours" directly send calls to voicemail out of my set working time.
Recommendations to others considering the product:
3CX is helpful for any business that needs a phone line! During the time of COVID-19 and working remotely, this service is very crucial to running a smooth operation. Clients and customers can now contact me without using my personal cellphone and I no longer feel guilty if I send them to voicemail.
Finally found the communication system our company was searching for!
What do you like best about the product?
The biggest upside of 3CX is its ease of use. If you are a bit tech savvy, you will be able to handle 3CX in no time. At the same time we hardly found tasks we could not solve with 3CX, so it is flexible and feature-rich as well.
What do you dislike about the product?
Mainly it is the missing API. I don't need database access, but an API to control things would be great.
What problems is the product solving and how is that benefiting you?
We have about 200 users (IP phones and DECT) + an alarm server and we were easily able to switch from our old Alcatel system to 3CX. The cost benefit alone is huge, but even more we value the ease of use compared to the horror that is Alcatel.
Nice improvement over our previous PBX
What do you like best about the product?
* Mobility (Apps, Browser-Plugins)
* Rules and possibilities (Incoming, Outgoing rules, number rewriting, ...)
* Import possibilities
* Ease of installation and initial setup
* Rules and possibilities (Incoming, Outgoing rules, number rewriting, ...)
* Import possibilities
* Ease of installation and initial setup
What do you dislike about the product?
* Documentation is incomplete and decentralized - some input fields are not mentioned at all in the online documentation
* AD import settings could be much more complex, i.e. a real LDAP filter option would help
* The optics of the management site should be more flexible, e.g. the maximum number of rows shown while importing extensions from AD should be configurable
* AD import settings could be much more complex, i.e. a real LDAP filter option would help
* The optics of the management site should be more flexible, e.g. the maximum number of rows shown while importing extensions from AD should be configurable
What problems is the product solving and how is that benefiting you?
* Our ISDN trunk is scheduled to be deactivated - 3CX is our transition to a SIP trunk
* Our current PBX doesn't support mobile work - 3CX does, which is very important in times of Covid-19
* Currently, we have a mixture of ISDN and IP phones at our workplaces - 3CX will unify this with a defined set of Yealink IP phones and the softphone apps
* Our current PBX doesn't support mobile work - 3CX does, which is very important in times of Covid-19
* Currently, we have a mixture of ISDN and IP phones at our workplaces - 3CX will unify this with a defined set of Yealink IP phones and the softphone apps
Nice IP Phone solution
What do you like best about the product?
Simplicity about creating users, extensions, and link to our phones
What do you dislike about the product?
Nothing except maybe, management of voicemails
What problems is the product solving and how is that benefiting you?
We get from PABX/IPBX to IP Phone solution
Everything get better !!!
Everything get better !!!
Feature-rich and affordable phone system
What do you like best about the product?
The solution is packed with advanced features at an affordable price.
What do you dislike about the product?
The mobile apps are still behind the curve.
What problems is the product solving and how is that benefiting you?
Deploying 3CX as a cloud-based phone system to allow clients to work remotely.
3CX is adoptable
What do you like best about the product?
The easy management is really nice for people with only limited knowledge and the system is updating itself (if wanted)
What do you dislike about the product?
I dislike the missing send Fax function.
What problems is the product solving and how is that benefiting you?
I use it on site for keeping the site running, even if there is no sip reachable, i can simply use the outbreak with an other 3cx side via bridge
3CX is a sheep professional communication solution
What do you like best about the product?
Easy handling for Extensions
Good App for many plattforms
Good App for many plattforms
What do you dislike about the product?
Massiv editing is mostly not implemented yet
What problems is the product solving and how is that benefiting you?
The communication between employees on every location
3cx is the best phone system on the market
What do you like best about the product?
The licensing is affordable. Plus the tech just works. No fussing around fighting with systems to get everything working.
What do you dislike about the product?
The support could be better but the forums are very helpful. I've heard others struggle with getting answers out of support but we haven't had to use it at this point.
What problems is the product solving and how is that benefiting you?
We saved over $75k by moving to SIP channels from traditional analog phone lines. The customization available in 3cx is also great. We have found some pretty innovative ways of using the call flow designer.
Recommendations to others considering the product:
Find a good authorized 3cx reseller so they can guide you through the process of switching to 3cx.
3CX titanium Partner
What do you like best about the product?
With 3CX we gain in efficiency, thanks to the EXPRESS PBX solution we can deploy our servers quickly and securely
What do you dislike about the product?
pity not to have more CRM editor compatible with 3CX, some features are still missing such as the choice of ringtone from the user interface
What problems is the product solving and how is that benefiting you?
We can answer a different problem with 3CX, the main one being the multi site which is greatly simplified thanks to the SBC
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