3CX Phone System
3CX | 3CX Phone System 20.0.0.1620Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Hard to fault anything about 3CX
What do you like best about the product?
It's rare that I ever have to answer the question "can 3CX do this?" with no. The software is incredibly flexible and can be tailored to fit any need small or large. It runs simply and easily in the cloud with very low resources. The standard web interface meets you 99% of your needs but if you need more the excellent Call Flow Designer is there to step in as well. Throw in a mobile app that actually works, very capable web conferencing and a constant approach to development and it's all you could ask for. I love that the hardware isn't proprietary and you can pick and choose from a very wide range of supported handsets or headsets at all price points. Oh, and a Standard 8 call licence for free!
What do you dislike about the product?
Sometimes the flexibility and multiple tailoring options make it not obvious which is the *best* way to get it to do what you need. Some interface choices can be a bit confusing but it rewards learning the ins and outs. Sometimes they change what's included in each licence tier but that seems to have settled down now.
What problems is the product solving and how is that benefiting you?
Solving phone system problems for companies of all sizes and shapes. Especially in the current remote working situation. Web chat to the phones system is also very handy. The cost benefits can't be underestimated. Compare it to the competition and you'll see gigantic software savings.
Recommendations to others considering the product:
Try the trial!
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A complete IP PBX Solution
What do you like best about the product?
We have been using 3CX for almost 10 years and I can say that there has been an enormous improvement with the product.
Some of the advantages of using 3CX from my point of view are as follow:
1-It is licensed based on concurrent calls not the number of extensions
2-Large number of web meeting participants is already included in all licenses
3-No additional fee for web meeting and cellphone app
4-easy installation on-premises and cloud
5-Easy to maintain
6-easy to train end users
Some of the advantages of using 3CX from my point of view are as follow:
1-It is licensed based on concurrent calls not the number of extensions
2-Large number of web meeting participants is already included in all licenses
3-No additional fee for web meeting and cellphone app
4-easy installation on-premises and cloud
5-Easy to maintain
6-easy to train end users
What do you dislike about the product?
If I want to list cons about 3CX, will be as follows:
1-So many updates
2-New updates do not respect the previous versions' features
3-Some features remove in the new releases while the client has been already using them
4-So many changes in user interfaces cause that end-user to lose trust in the product
5-even after all years of developments, the product is not mature enough and it constantly keeps changing
1-So many updates
2-New updates do not respect the previous versions' features
3-Some features remove in the new releases while the client has been already using them
4-So many changes in user interfaces cause that end-user to lose trust in the product
5-even after all years of developments, the product is not mature enough and it constantly keeps changing
What problems is the product solving and how is that benefiting you?
The 3CX phone system is ideal for small to medium companies with less than 100 users and locations in the same geographical regions. It cannot replace Trading Systems or users who are used to use CUCM.
If the client meets the criteria for using 3CX meaning no special requirement, 3CX would be the easiest and the most cost-effective solution.
Users with tight budget would love 3CX as an all-in-one solution.
If the client meets the criteria for using 3CX meaning no special requirement, 3CX would be the easiest and the most cost-effective solution.
Users with tight budget would love 3CX as an all-in-one solution.
Flexible VOIP system
What do you like best about the product?
The ease of extension management makes managing numerous 3CX installs for different clients easy and both streamlines my workflow and exceeds their expectations.
What do you dislike about the product?
When opening any given page on 3CX, it retains how far down you've scrolled from the previous page. This can lead to a lot of unexpected scrolling.
What problems is the product solving and how is that benefiting you?
Remote SBCs. Multiple sites on a single phone system. Work from home flexibility has been incredible during Covid-19 restrictions.
Recommendations to others considering the product:
The wide array of compatible phones and ease of use from an administrative standpoint make 3CX extremely flexible. With strong support and development teams, 3CX stays up to date with feature requests and bug fixes. I always feel as though 3CX can help me provide solutions to my clients.
Amazing Product
What do you like best about the product?
the mobility features, the different options available to you to setup the system.
What do you dislike about the product?
figuring out templates can sometimes prove difficult.
What problems is the product solving and how is that benefiting you?
in the current world just having the ability to easily stay connected when working from home.
Recommendations to others considering the product:
Watch the videos, speak with users who have it.
It's a fantastic system, with the occasional service blip
What do you like best about the product?
Simple use, sign in from multiple devices
What do you dislike about the product?
Occasionally the service dips, outages can be due to external hosting providers though
What problems is the product solving and how is that benefiting you?
Removing old phone lines, cutting costs etc
not bad
What do you like best about the product?
the ease of access and functionality of the devices on site
What do you dislike about the product?
the firmeware updates caused issues with certain models of phones
What problems is the product solving and how is that benefiting you?
no problems are being solved other normal everyday ones
Recommendations to others considering the product:
it is a great tool to have for VIOP for small or large sized companies
Offers a lot of feature at a competitive price
What do you like best about the product?
3CX is very easy to install, manage, and maintain. There is an academy section on the website that contains many tutorials and educational articles. They also have a forum that anyone can ask questions about 3CX issues and members and staff help users with their experiences.
The pros can be listed as follow:
1-Easy to Install
2-Easy to manage
3-Extensive feature list
4-Low licensing fee
5-can run in a small VM
6-The phone system works great
7-It delivers whatever it promises to deliver with no bug!
The pros can be listed as follow:
1-Easy to Install
2-Easy to manage
3-Extensive feature list
4-Low licensing fee
5-can run in a small VM
6-The phone system works great
7-It delivers whatever it promises to deliver with no bug!
What do you dislike about the product?
Although 3CX offers many great features, it has some downsides as well.
The cons are as follow:
1-Too many updates
2-Some updates remove features which were available in last releases
3-List of supported hardware is very limited
4-However, you have to pay for the maintenance annually, it provides very little to zero support from 3CX
5-3CX support is not helpful based on my 5-year+ experience of dealing with them
6-Lack of enterprise features such as Barge-in on ip-phones
7-Even though 3CX has been around for 15+ years, it seems like a startup with an immature product that needs constant update and development
8-3CX changes user interface in new updates which is very annoying for end users. It requires re-training the users
The cons are as follow:
1-Too many updates
2-Some updates remove features which were available in last releases
3-List of supported hardware is very limited
4-However, you have to pay for the maintenance annually, it provides very little to zero support from 3CX
5-3CX support is not helpful based on my 5-year+ experience of dealing with them
6-Lack of enterprise features such as Barge-in on ip-phones
7-Even though 3CX has been around for 15+ years, it seems like a startup with an immature product that needs constant update and development
8-3CX changes user interface in new updates which is very annoying for end users. It requires re-training the users
What problems is the product solving and how is that benefiting you?
This phone system is ideal for small size businesses that don't want to break the bank over their phone system. When there is a client who doesn't need advanced features and has a tight budget, I would suggest them to use 3CX.
Recommendations to others considering the product:
This is a very cost-effective, easy to manage, and robust phone system for small businesses with no special or complicated requirements.
It delivers what it promises and it never has a bug (maybe missing features but never a bug).
It delivers what it promises and it never has a bug (maybe missing features but never a bug).
3CX
What do you like best about the product?
The product has proven to be highly versatile across multiple platforms
What do you dislike about the product?
Most problems are audio related - specifically (I think) issues with the browser and windows.
Many of our users have to reboot to get the product to finally work for a meeting.
Many of our users have to reboot to get the product to finally work for a meeting.
What problems is the product solving and how is that benefiting you?
Great for our WFH situation with this pandemic - very good cross-platform tool
Recommendations to others considering the product:
Hands on labs and allow for an adoption period - don't pull the old tools until your team gets comfortable with the new ones.
Affordable and robust PBX system
What do you like best about the product?
Deployment of phones is a breeze and with the correct workflow it does not even require removing phones from the box until it is time to plug them in at the user's desk.
What do you dislike about the product?
I wish the upgrade feature was easier. When there is a major upgrade, you must backup the system, uninstall the old version, install the new version and restore the backup.
What problems is the product solving and how is that benefiting you?
We're using the provisioning templates to push out multicast paging settings that allowed us to replace old intercom systems with the voip phones.
Recommendations to others considering the product:
Do the trial and try it out. You'll probably love it.
Great product, especially in current times, it has made working from home a much easier experience.
What do you like best about the product?
Easy to install the mobile application and it is very straight forward to use. Given the current COVID situation and lockdown, this product has helped making working from home much easier.
What do you dislike about the product?
The web meeting can be a bit tricky to setup. Also the mobile app can be a bit buggy.
What problems is the product solving and how is that benefiting you?
I work in education and we have used the webmeeting feature to deliver content to students.
We have also used the product to continue meetings and maintain communication remotely.
We have also used the product to continue meetings and maintain communication remotely.
Recommendations to others considering the product:
Excellent, flexible platform with a good feature set.
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