3CX Phone System
3CX | 3CX Phone System 20.0.0.1620Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Easy and Effecient
What do you like best about the product?
The setup of a 3cx system is really simple and very efficient when it comes to a managing aspect. If you are running on a Linux environment updating is the easiest I have seen. Support is also very helpful. And there is a huge community that is willing to help. The variety of phones that will work with a 3CX system is vast.
What do you dislike about the product?
Licensing, I wish they would allow all options on one license.
What problems is the product solving and how is that benefiting you?
Right now working remote is the biggest problem and having a 3CX PBX at our customers sites help with that. They can either install the applications on their workstations at home or use the mobile app on their cell phones and still conduct business.
Recommendations to others considering the product:
3CX is very easy to manage and that is the main goal when looking at any business related application.
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3CX is easy to use with many great features
What do you like best about the product?
I like the CSR feature. my favorite feature I will have to say is the call back feature. We now see how many calls we lost before 3CX.
What do you dislike about the product?
Hard to say. I haven't had any issues so far.
What problems is the product solving and how is that benefiting you?
After we installed 3CX on our network, our CSR numbers have increased thanks to the call back feature.
Recommendations to others considering the product:
I recommend following the supported IP phones as it can get a bit tricky if you use an IP phone that is not supported. I suggest using Yealink. They work best with 3CX.
Customer Solutions Provider
What do you like best about the product?
Flexibility and features, security, and constant product development by 3CX
What do you dislike about the product?
There is nothing about the 3CX product that disappoints
What problems is the product solving and how is that benefiting you?
Allowing our customers to become 'location independent'.
The ability to remotely monitor and provide customer support.
The ability to remotely monitor and provide customer support.
Recommendations to others considering the product:
Strongly consider making use of a 3CX partner in your area. The software can be implemented by anyone with tech savvy, but having the knowledge and expertise of a certified partner can ensure a smooth implementation.
Great low cost Unified Communications system
What do you like best about the product?
3CX is easy to install, easy to manage and just works, In my option it is the most cost-effective mainstream IP based phone system.
What do you dislike about the product?
Nothing, it is a bit like Cuprinol. it does what it says on the tin and is constantly being updated.
What problems is the product solving and how is that benefiting you?
You are allowing users to have a complete mobile experience, work from any location with the android/iphone apps. Video/Voice conferencing is included at no extra cost.
Recommendations to others considering the product:
Go for it and contact Unleashed to help you implement
good service provider
What do you like best about the product?
flexibility and quality of product provided
What do you dislike about the product?
having to pay for it although the solutions we have implemented have been cost effective
What problems is the product solving and how is that benefiting you?
how diverse the prodcut's services are along with platform flexibility
Recommendations to others considering the product:
Cost effective solution that is straight forward to implement and simple to use and administer.
Effective as foc trial and also larger organisations looking to service at multiple sites..
Effective as foc trial and also larger organisations looking to service at multiple sites..
3CX
What do you like best about the product?
Setup was straight forward and easy to get going. Phone auto provisioning made setting up new extension a breeze. The licensed version was free for a year giving us plenty of time to have a real production setup to evaluate and tweak to our needs. We love the 3CX app for smartphones.
What do you dislike about the product?
When support was needed, it seemed to difficult to actually talk to someone. However, the support community on the 3CX website was very helpful. Upgrading from to Version 16 from 15 was clumsy.
What problems is the product solving and how is that benefiting you?
We needed a better way to communicate with classrooms. Teachers needed a way to have a private conversation with the school office or parents. The phone bill using old analog lines was too high.
We were able to put a phone in every classroom using the existing data network. Using SIP trunking, our phone bill is now 70% less than what it used to be.
We were able to put a phone in every classroom using the existing data network. Using SIP trunking, our phone bill is now 70% less than what it used to be.
Recommendations to others considering the product:
Take the plunge! It has been nothing but a win for our school
3CX - Best Small Business Phone System
What do you like best about the product?
3CX is super easy to setup, launch and use.
What do you dislike about the product?
The ADMIN interface is a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Remote access to phone system with the 3CX app is a game changer.
Recommendations to others considering the product:
Try it, You will like the product. The trial is free.
Enterprise grade platform for bargain basement price!
What do you like best about the product?
3CX offers an entire unified communications suite for next to nothing. You can run a large call center or just a small office. Its super reliable and constantly updated.
What do you dislike about the product?
No SMS Support. Would like to see that added.
What problems is the product solving and how is that benefiting you?
We have used it to manage our call center more effective with queues and use the reporting to see who works hard and who needs more help. The reporting is insightful.
Recommendations to others considering the product:
Choose supported phones, they will make life easier. Follow all of the recommendations. Put PBX in the cloud.
Excellent product with great mobility options.
What do you like best about the product?
We really like the Web Client and Mobile App
What do you dislike about the product?
The does not see to be the ability to bulk import DID numbers or extensions. Also, there is not a simple way to create phone templates. Some features that we have been use to like Page & Announce, Remote Voicemail dial in and accessing other voicemail boxes is not available in 3CX.
What problems is the product solving and how is that benefiting you?
We are helping our customers work remotely and have better mobility solution.
Recommendations to others considering the product:
Make sure you weight the features of each system you are evaluating. If mobility, ease of setup, good documentation, etc are things are looking for, then 3cx might be the right solution for you.
VOIP Phone System Flexibility with Long Term Support Behind it - Open SIP Phone Capable
What do you like best about the product?
Prior to choosing 3CX in 2011, I had experience with: Executone (traditional PBX) , 3COM NBX (early VOIP), and an open source SIP PBX. I chose 3CX for several reasons and those reasons still hold true today.
1. 3CX supports many options for SIP phones. Instead of being tied to one vendor, I can choose from several vendors for SIP based office phones and they are provisioned and managed from inside 3CX. If I decide I no longer like 3CX that investment can be utilized on a different vendor's phone system.
2. 3CX is simple enough and well documented that I could do all the setup and I did not need to hire a phone provider or IT company to do the work. This saved significant dollars at setup and in yearly local support.
3. 3CX is licensed per concurrent calls, not per number of phones you have. This frees me to add as many phones in our warehouse and other places without worrying about having to buy another license. This is big!
4. My ongoing costs are reasonable. I can choose to buy my yearly subscriptions to software upgrades separately from any official paid support. Most years I don't need paid support, so this is a cost savings.
5. The software is feature rich.
6. The software is activity developed and supported. Look at the releases, their frequency, and the features included. The parent 3CX company is doing a good job furthering their software.
7. You can run the 3CX PBX server software hosted or on-premise. Physical or virtual. Windows or Linux.
8. Nice Iphone, android, and softphone apps included
9. Webmeeting capability included
1. 3CX supports many options for SIP phones. Instead of being tied to one vendor, I can choose from several vendors for SIP based office phones and they are provisioned and managed from inside 3CX. If I decide I no longer like 3CX that investment can be utilized on a different vendor's phone system.
2. 3CX is simple enough and well documented that I could do all the setup and I did not need to hire a phone provider or IT company to do the work. This saved significant dollars at setup and in yearly local support.
3. 3CX is licensed per concurrent calls, not per number of phones you have. This frees me to add as many phones in our warehouse and other places without worrying about having to buy another license. This is big!
4. My ongoing costs are reasonable. I can choose to buy my yearly subscriptions to software upgrades separately from any official paid support. Most years I don't need paid support, so this is a cost savings.
5. The software is feature rich.
6. The software is activity developed and supported. Look at the releases, their frequency, and the features included. The parent 3CX company is doing a good job furthering their software.
7. You can run the 3CX PBX server software hosted or on-premise. Physical or virtual. Windows or Linux.
8. Nice Iphone, android, and softphone apps included
9. Webmeeting capability included
What do you dislike about the product?
I don't have many complaints.
- Sometimes it seems 3CX takes something that is working well (the windows helper application for example) and does a rewrite on it and you wonder why they spent the time when it was working well. But in the end (after a few releases) the resulting product is usually better than the original and so you have to trust that they do know what they are doing!
- $$ - I looked at 3CX a few year ago for a small private elementary school and could not justify it vs a small appliance PBX from a competitor that included software upgrades at no extra cost. While it would have been easier for me to support only one platform, it was better for them to have the one time cost and so 3cx did not make sense for that smaller install.
- Sometimes it seems 3CX takes something that is working well (the windows helper application for example) and does a rewrite on it and you wonder why they spent the time when it was working well. But in the end (after a few releases) the resulting product is usually better than the original and so you have to trust that they do know what they are doing!
- $$ - I looked at 3CX a few year ago for a small private elementary school and could not justify it vs a small appliance PBX from a competitor that included software upgrades at no extra cost. While it would have been easier for me to support only one platform, it was better for them to have the one time cost and so 3cx did not make sense for that smaller install.
What problems is the product solving and how is that benefiting you?
- Able to support incoming call queues
- off site extensions, voicemail to email
- use both physical lines coming to our facility (PRI in our case) as well as SIP line providers. This gives us extra disaster recovery capabilities since we can fail over between the two.
- off site extensions, voicemail to email
- use both physical lines coming to our facility (PRI in our case) as well as SIP line providers. This gives us extra disaster recovery capabilities since we can fail over between the two.
Recommendations to others considering the product:
Consider your options. You can try the demo version, if needed, to prove out that you will be happy. If you are not comfortable with the tech side, there are reasonably priced consulting companies that specialize in 3CX.
3CX gives great flexibility since it utilizes standard SIP phones. If you don't like it, you have other options that can use the same phone hardware.
3CX gives great flexibility since it utilizes standard SIP phones. If you don't like it, you have other options that can use the same phone hardware.
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