3CX Phone System
3CX | 3CX Phone System 20.0.0.1620Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Communication efficiency
What do you like best about the product?
What I like about 3cx was it is pretty simple straight forward tool to connet with my client and customers. I can gave it an 8 points. Outbound and inbound call are pretty much easy to deal with using 3CX, it has easy option put the call on a brief hold. Also, it has a user friendly troubleshooting steps when it has an issue and most of all 3cx has good quality during conversation.
What do you dislike about the product?
3cx has it downside only for tagging of each contact. It has no tagging option after every contact and you need to document every call that you receive from 3cx. However, it is understandable since it has link itself to our second tool which is Intercom.
What problems is the product solving and how is that benefiting you?
Switching from hard phone to soft phone system such as 3CX enables our team to improve productivity, communication and collaborative working. I barely experience issues with 3cx. It made my work load smooth, giving me chance to do the next outbound call that I need to perform. It has phone recording, which enable our teams to work more efficiently.
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3cx review
What do you like best about the product?
The 3cx is very helpful for my agent and the company that needs it. This is a beneficial and friendly tool. One-click always to reach our agents. This is a management tool.
What do you dislike about the product?
Actually none. If there's a problem or dislike, it's minimal. Nothing serious about this. This is a good and friendly tools. Nothing to say because it's almost perfect.
What problems is the product solving and how is that benefiting you?
For my agents. We solved the problem regarding attendance issues, meetings and coaching. Sometimes once I have a coaching 1on1 with my agent, this is good for coaching.
Wonderful 3CX
What do you like best about the product?
The most dependable app that enables global call and call-receiving, conference scheduling, videocalling, and chat with team members and clients
What do you dislike about the product?
none so far. I love everything about 3CX
What problems is the product solving and how is that benefiting you?
You can set calls to be recorded by enabling the Record All Calls flag for each extension. Will allow you to record all incoming and outgoing calls.
3CX Review
What do you like best about the product?
It was very easy to set up and manage. Considering both the features and the price, we decided that 3CX is the best choice.
What do you dislike about the product?
Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.
What problems is the product solving and how is that benefiting you?
There was no need for expensive IT support to create complex VPN networks to users’ homes. No need for the businesses to spend large sums of now critically valuable capital on VoIP handsets.
Mediocre Phone system
What do you like best about the product?
The simple interface is easy to navigate through - also considering the simple set up - moving to page fom page is fairly quick, which is very important considering it's vital that we track how many concierges are available to ensure SLAs are hit.Additionally the flexibility of assigning your preferred queue is wonderful
What do you dislike about the product?
Honestly, the website itself is a bit clunky - it's difficult to set up when you want to contact a number asap by clicking the number itself, no option to transfer calls to a specific queue and the saved contacts available to everyone is extremely difficult to maneuver around and you can accidentally call someone unintentionally
What problems is the product solving and how is that benefiting you?
Initially, when we were still using 3CX - it helped us a lot considering even concierges had the capability of checking the calls coming through and gave us the flexibility to adjust the queues we were assigned to. It was quick for us to hop on in cases where calls were piling up.
Crystal Clear Call
What do you like best about the product?
They have call logs that can be easily tracked. Awesome messaging and chat service system. Reliable IVR and voice recognition feature.
What do you dislike about the product?
Nothing so far. Needs more improvement in customer service.
What problems is the product solving and how is that benefiting you?
Setting up and using 3CX was very easy and hassle-free.
used to use 3cx
What do you like best about the product?
easy to use. a user friendly tool. just one click away
What do you dislike about the product?
got problems in calling, sometime call won't go through
What problems is the product solving and how is that benefiting you?
when we used to use 3xc it was smooth until time that calls won't go through
Great VOIP experience
What do you like best about the product?
One of the best tools in VOIP..Intuitive and easy to use and manage.
What do you dislike about the product?
Reporting and logs are a bit more difficult to extract.
What problems is the product solving and how is that benefiting you?
3CX is the main VOIP tool that we use to call and be called.
3Cx, an optimal calling experience
What do you like best about the product?
Seamless connectivity. Transferring calls between agents and monitoring is relatively easy. Barge in access, overseeing and monitoring access is available for real time. The android version of the software makes life easy as you can take client calls anytime, even when you are away from desk
What do you dislike about the product?
Fetching call recordings is a tiresome task for self review as access is provided to the peron overseeing the team with login access, thus making self scrutiny a long process. The IVR that redirects calls often stalls during inbound calls before asking where or whom to redirect
What problems is the product solving and how is that benefiting you?
Taking inbound calls. Redirecting inbound calls to different departments by the caller without extra involvement by any department, live monitoring of calls for quality reasons
3CX Phone System
What do you like best about the product?
It is a very helpful and dynamic phone system. This app has its own mobile app wherein all the employers in the company can use it. You can also see the availability of the person or if it's in a call.
What do you dislike about the product?
I don't see any downside since I've used it for a short period of time
What problems is the product solving and how is that benefiting you?
No recordings were made after several calls though it is user friendly
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