3CX Phone System
3CX | 3CX Phone System 18.0.8.939Linux/Unix, Debian 10 - 64-bit Amazon Machine Image (AMI)
External reviews
External reviews are not included in the AWS star rating for the product.
3CX Review
What do you like best about the product?
The best thing I like about 3CX is its ability to transfer calls to team members internally hassle-free. Another feature that I like most about 3CX is the ability to record calls.
What do you dislike about the product?
There is nothing that I don't like about 3CX. In fact, 3CX is easy to set up and has a friendly interface that is easy to navigate. Their mobile app is also great, which helps us take calls on the go.
What problems is the product solving and how is that benefiting you?
3CX is helping us manage the day-to-day inbound and outbound phone calls that are very important for our business. It is helping us solve the communication gap between our clients and us. It has also helped us with qualitative data, which has been very important in making business decisions.
- Leave a Comment |
- Mark review as helpful
Easy and Effective!
What do you like best about the product?
The options for cloud-hosted or on-prem installations. Both options are great. They configuration of the system is easy to use, but if you have any difficulties configuring anything, training guides are easy to find and easy to use.
What do you dislike about the product?
The licensing management can be a bit confusing at times, but support is always ready to help. Sharing management with more than one admin was confusing, and managing multiple environments took some time to get used to.
What problems is the product solving and how is that benefiting you?
Allowing users to have access to their phone at all times. The mobile app on their phones, laptops, and the web interface makes it easy to leave the office space but remain connected.
3cx rating
What do you like best about the product?
I like the easy communication, many functions, calls and meetings with easy appointment and scheduling, with the new features it's even better to use the tool
What do you dislike about the product?
I don't like that, sometimes some errors appear, and it is difficult to communicate to understand the error, it takes a certain time to be corrected.
What problems is the product solving and how is that benefiting you?
It's helping me with good internal and external communication, fast internal and external communication, transshipment service, and meetings.
Easy to use and great functionalities.
What do you like best about the product?
It is really easy to use, easy to transfer phone calls to other people as well. The chat tab is also great for quick conversations.
What do you dislike about the product?
Sometimes we might lose connection, but it usually is fixed fast.
What problems is the product solving and how is that benefiting you?
It made it easy for us to contact customers and the opposite too. Also, we can call other employees or use the chat tab to talk to them and get quick answers.
Effortless Communication Management
What do you like best about the product?
In my new company, I started using 3CX Phone System as a communication tool, and I have to say, it's an excellent choice. The software is incredibly user-friendly, and even those with no technical knowledge can easily navigate its features. The system offers a variety of communication options, such as voice, video, and chat. Additionally, it integrates smoothly with other communication platforms like Pipedrive which is our primary CRM for customer communication. Another feature that stands out to me is the ability to customize call routing. This level of flexibility and control makes the 3CX Phone System ideal for businesses with complex communication needs.
What do you dislike about the product?
One thing that could be improved is the system's security. With the recent virus scare and the growing need for secure communication, it would be better if more security measures were in place.
What problems is the product solving and how is that benefiting you?
Our primary use of 3CX is in customer service to communicate with our customers via phone calls. The tool is seamlessly integrated with our Pipedrive system, which allows us to easily track tickets from one tool and automatically create tickets for missed conversations. In addition, we are also utilizing 3CX as an internal communication tool for team members who are located across the globe. This has helped us to collaborate and communicate effectively, regardless of our location or time zone.
Same Performance, Better Price
What do you like best about the product?
We have previously used other VOIP providers at nearly triple the cost. 3CX offers the same services, with no drop in performance, for much cheaper. The User management is easy and intuitive, and the desktop companion app is great.
What do you dislike about the product?
The only major downside of 3CX is that each caller on a conference call counts against your cal limit. While 3CX offers a web-based conference option, it duplicates the services we already utilize.
What problems is the product solving and how is that benefiting you?
We have multiple employees who are working in remote offices. Switching to 3CX has allowed us to set them up in their new locations with a dedicated work phone that is integrated into our phone network. While we have used VOIP services previously, 3CX is much cheaper than the other options and very easy to integrate and use.
An imperfect option
What do you like best about the product?
Little to no cost
Flexible options
Caller ID
Flexible options
Caller ID
What do you dislike about the product?
Poor Help Scout intergration
No transcription
Hard to use
No transcription
Hard to use
What problems is the product solving and how is that benefiting you?
3CX is a cheap and flexible option for taking calls but also has its draw backs. It can be hard to use and inconvenient to upkeep
3CX the solution to using my laptop for managing my calls.
What do you like best about the product?
I like that I can install the App to my laptop to monitor calls as they come in or make calls as needed.
What do you dislike about the product?
I do not like that I have to open the App upon launch. Sometimes, I forget to do it straight away and I miss calls.
What problems is the product solving and how is that benefiting you?
I can call clients from my laptop that are located in both North & South America. Also, there is a voicemail feature that allows clients to leave messages if I am in a meeting or away from my desk.
Easy and accessible
What do you like best about the product?
This helped me to connect with my prospects across the globe and without any lag and delay. The charges are very less and it is easily accessible to every working professional
What do you dislike about the product?
Nothing as such, sometimes it needs to work on some of the regular updates which might give it some more enhancement. Except for the regular updates, there is nothing to dislike about it.
What problems is the product solving and how is that benefiting you?
It is making us easy to communincate and get in touch with the clients more easiy and without any disturbance or quakity issues. Saving a lot of time and money as well.
3CX is an excellent ChatBot Service Provider
What do you like best about the product?
3CX is an excellent ChatBot service provider. We can easily integrate 3CX ChatBot into our website by copying a few lines of code from 3CX. It is fast and easy to use.
What do you dislike about the product?
There are no specific things to dislike, but three are WhatsApp integration creates issues sometimes. Else everything is perfect. Cost is bit high but it's justifying the needs.
What problems is the product solving and how is that benefiting you?
I use 3CX on my website for Live Chat plugin integration. It is beneficial to support our customers in real time. 3CX provide two types of integration: the first is to integrate into our own server, and the second is the API provided by the 3CX server. 3CX is the best solution for Live Chat and Call support.
showing 21 - 30