3CX Phone System
3CX | 3CX Phone System 18.0.5.418Linux/Unix, Debian 10 - 64-bit Amazon Machine Image (AMI)
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Enhances the working from home experience
What do you like best?
When Covid began, our office had to close its doors for a while. The fact that 3CX can transfer our office phones to our cell phones was critical to our success in a remote environment. Moreover, we still have the capability to remove the direct transfer outside of work hours. That way, employees are able to communicate on company phones when needed, but turn it off at the end of the day when it isn't. It has revolutionized working from home, and I highly recommend it to anyone struggling to overcome the difficulties of virtual working.
What do you dislike?
The major setback to 3CX is that all calls to the designated number appear with the same Caller ID. Without logging into the online portal, there is no way to see the caller's contact information. It feels very old-fashioned to tell clients that we don't have caller-ID, which may reflect poorly on a professional level.
I also believe that there is room for improvement in the customer support aspect of 3CX. The online login is generally straightforward, but there are no channels for customer support, tech support, or general questions. When my company helped me set up my 3CX channel, I had some technical issues that prevented me from utilizing all of the services for 3CX. I had to figure out how to resolve those issues on my own.
I also believe that there is room for improvement in the customer support aspect of 3CX. The online login is generally straightforward, but there are no channels for customer support, tech support, or general questions. When my company helped me set up my 3CX channel, I had some technical issues that prevented me from utilizing all of the services for 3CX. I had to figure out how to resolve those issues on my own.
What problems is the product solving and how is that benefiting you?
The greatest obstacle that 3CX has helped our team conquer was client communication while working remotely. It's not practical to assign everyone in the office a company phone while away, but it is problematic to provide your clients with your personal cell phone number. With 3CX, we can still have safe client communication without giving everyone with a company device.
With the threats of Covid 19 and uncertain working conditions in the future, it is essential to have a program such as 3CX to make remote communication on company phones feasible.
With the threats of Covid 19 and uncertain working conditions in the future, it is essential to have a program such as 3CX to make remote communication on company phones feasible.
Recommendations to others considering the product:
If you are looking for a simple solution to client communication while working remotely, I would recommend 3CX. While it may not be as technologically intuitive as some of its competitors, it is an effective solution to many of the modern day problems that come with working remotely.
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Best phone system I have used.
What do you like best?
My favorite part is we have the ability to take calls on the go seamlessly. The quality of the calls do not change either when using our 3CX apps. Our clients wouldn't know if we are at our desk or on the move.
What do you dislike?
I wish we could search on the web 3CX by phone number. There might be a way that I am unaware of, but when we search the number and hit enter, it dials the number.
What problems is the product solving and how is that benefiting you?
We are able to communicate with colleagues, clients and carriers remotely while working from home or on the go. It also allows us to have more control over the phone system, extensions, switchboard, voicemails etc.
Ease with 3CX
What do you like best?
I can listen to call recordings accurately and with ease
What do you dislike?
Sometimes numbers take a bit of time to show on the desktop extension if I have used the app to make a call.
What problems is the product solving and how is that benefiting you?
I am using 3CX to improve the quality of calls made by my colleagues and me. I have realized that 3CX helps us listen to our calls and use those records to improve the service offered to our customers.
Recommendations to others considering the product:
It would be nice if the calls done via the app would reflect on the web extension a bit faster than usual and vice versa
3CX for flexibility, easy install, easy management and cost savings!
What do you like best?
3CX is a mature product with many advances over the years, making it easy to install across many different platforms, both physical and virtual, and operating systems, including Windows, Linux, and ALL cloud platforms.
Once installed, it is easy to set up with recommended SIP trunk providers worldwide, adding users, extensions, queues IVR, etc.
The feature set is extensive, meaning it will likely hit all the requirements from most businesses, and they are constantly adding new features meaning what it was when we initially purchased is not what it is now with many extra features added.
Once installed, it is easy to set up with recommended SIP trunk providers worldwide, adding users, extensions, queues IVR, etc.
The feature set is extensive, meaning it will likely hit all the requirements from most businesses, and they are constantly adding new features meaning what it was when we initially purchased is not what it is now with many extra features added.
What do you dislike?
Not much to dislike, as it does what it says it will do on the box. The pricing is transparent, as are all the details about its functions.
About the only bad thing is they DON'T DO a typical sales pitch with smoke and mirrors and big promises that are broken once it is installed, but that's ok, I don't miss those.
About the only bad thing is they DON'T DO a typical sales pitch with smoke and mirrors and big promises that are broken once it is installed, but that's ok, I don't miss those.
What problems is the product solving and how is that benefiting you?
For our company we solved several BIG problems by switching to 3CX inplace of a traditional hardware PBX system.
1. Allowing easy work from home phone service for all of our staff. Especially since Covid started, 3CX was a breaze to get WFH office phones working, we're using the supplied 3CX softphones, but some users have it going to their 3CX mobile app. We could also do hardware phones but no one wants extra IT equipment at home.
2. Easy DR. They do have high-availability options too. But I found just doing a few practice runs of getting the backup and restoring to a 2nd machine was quick enough.
3. Cost reduction. To achieve our high-availability with a traditional PBX cost a lot of money, both in hardware and also in services, AND it didn't work when we needed to anyway.Plus traditional PBX's have all the hardware, a piece each for each function, plus hardware handsets, and complicated network setup. Big savings. Even if we used an external 3CX partner it would be big savings as it just works so well they don't need to do much.
1. Allowing easy work from home phone service for all of our staff. Especially since Covid started, 3CX was a breaze to get WFH office phones working, we're using the supplied 3CX softphones, but some users have it going to their 3CX mobile app. We could also do hardware phones but no one wants extra IT equipment at home.
2. Easy DR. They do have high-availability options too. But I found just doing a few practice runs of getting the backup and restoring to a 2nd machine was quick enough.
3. Cost reduction. To achieve our high-availability with a traditional PBX cost a lot of money, both in hardware and also in services, AND it didn't work when we needed to anyway.Plus traditional PBX's have all the hardware, a piece each for each function, plus hardware handsets, and complicated network setup. Big savings. Even if we used an external 3CX partner it would be big savings as it just works so well they don't need to do much.
3CX Review
What do you like best?
I like that is easy to use. The Ux & UI is minimalist, functional & effective. It is easy to navigate, and I find the application to be very responsive.
What do you dislike?
I can not find a downside. It does what it is supposed to do.
What problems is the product solving and how is that benefiting you?
We eliminate land lines and expensive cell phone calls with this VoIP solution.
Great phone provider
What do you like best?
3CX is a great voice over IP phone system that delivers Crisp calls through multiple platforms allowing users the ability to never miss a call
What do you dislike?
The mobile app could be better to allow all calls to be forwarded while you're in between sites and the web portal to go for a GUi update
What problems is the product solving and how is that benefiting you?
The ability to answer customers phone calls in regards to our business from the office the web at home and out anywhere we can now work with customers
Efficient Phone System
What do you like best?
We went from having ten branches with traditional phone service and monthly bills in the five to ten thousand range depending on usage, multiple different on-site phone systems, and this was all consolidated into one system, one much lower bill. It comes with an easy-to-manage user interface that even a novice can learn to operate.
What do you dislike?
The only issue I have so far is no built-in digital fax option, which is a manageable hinderance. Most of my gripes are with the service providers, the hardware, or the unreasonable requirements of the users. The other issue is that setting this up so that it functions correctly does have a learning curve, I opted to have it set up by a professional and it was costly. Someone more familiar with systems like this may have no issues getting this setup in-house. There are various instructions and how-to videos that helped tremendously when I first started using this system.
What problems is the product solving and how is that benefiting you?
Dealing with ten different phone companies, manual or provider forwarding when disaster strikes, having ten separate bills, and having upkeep on hardware spread across the United States become rather frustrating. Any time a branch would love power, the manual phone forwarding would not work, I would then have to call the provider and sit on hold, and once they finally took my call the process could take anywhere from ten minutes to an hour depending on the carrier. This was all solved by changing to the 3CX system, every problem I listed can be dealt with in under a minute using the user interface. Calls can be transfered between branches with a few clicks of the mouse and as fast and as often as I like.
We went from a phone bill of about five to ten thousand each month down to fifteen hundred to twenty five hundred a month depending on usage, and I plan to change carriers to a flat service fee in the near future which should lower that cost further.
This system also gives us the option to have an auto attendant, which has been a big improvement to call routing.
Another nice feature that you don't have with a hardware system is the realtime call tracking and reports, being a digital system keeping tabs on calls and seeing the usage reports can be very helpful for a medium to large business.
We went from a phone bill of about five to ten thousand each month down to fifteen hundred to twenty five hundred a month depending on usage, and I plan to change carriers to a flat service fee in the near future which should lower that cost further.
This system also gives us the option to have an auto attendant, which has been a big improvement to call routing.
Another nice feature that you don't have with a hardware system is the realtime call tracking and reports, being a digital system keeping tabs on calls and seeing the usage reports can be very helpful for a medium to large business.
Recommendations to others considering the product:
Make sure this is the proper fit for you. Setting this up in-house can be done cheaply if you are willing to learn and do the work. If you are with a larger company, the setup can be a bit more cumbersome, and you might want to have a professional set it up as we did.
Also, choose your hardware wisely. We purchased the base model Fanvil X4, and I have gotten a lot of complaints from the users. I would recommend doing your research and buying a phone with more amenities. If there is any way for you to try the phones out ahead of time, it could save you a lot of headaches later.
Calculate your return on investment. For us, the service fees alone covered the price of the system within a year, and this may not be the case for every company.
Also, choose your hardware wisely. We purchased the base model Fanvil X4, and I have gotten a lot of complaints from the users. I would recommend doing your research and buying a phone with more amenities. If there is any way for you to try the phones out ahead of time, it could save you a lot of headaches later.
Calculate your return on investment. For us, the service fees alone covered the price of the system within a year, and this may not be the case for every company.
3CX Phone
What do you like best?
Convenience. I like that there is a phone ap that you can utilize on your cell when you are away from the office.
What do you dislike?
If internet connectivity is slow at all, voice quality suffers significantly - it can sound like you are in a tunnel.
What problems is the product solving and how is that benefiting you?
Working from home, having a VOIP is necessary.
3CX Review
What do you like best?
The User Interface is very user-friendly and easy to use, The option of Probability (Mobile App) is very handy specially now during lockdown allowing the employees to work from home and stay connected, The System Stability is incredible; we never had a line drop or communication errors during calls.
What do you dislike?
Hard to tell. So far so good. We never had any issues with 3CX
What problems is the product solving and how is that benefiting you?
We are able to communicate with colleagues, customers and suppliers remotely while working from home. We save money from renting VoIP services from local providers. It allows us to have more control over the telephony system, extensions and restrictions.
Recommendations to others considering the product:
It is hard to imagine now how we were able to do business without 3CX.
We solve all of our issues we had with previews providers and unlocked new features we couldn't imagine exists.
We solve all of our issues we had with previews providers and unlocked new features we couldn't imagine exists.
What a GREAT phone system!
What do you like best?
The system was very easy to install. We are currently using almost 200 extensions and this system is a breeze to add new stations. The price was also something that was too good to be true. Don't be fooled by the low price point. This system can hold it's ground with the bigger players at less than half the price!
What do you dislike?
The cell phone app is a little buggy. It will drop calls randomly that are passed through to it from the system. It is just a minor annoyance though and definitely not something that I would consider something that would make me rethink our purchase.
What problems is the product solving and how is that benefiting you?
We accomplished things with this system that we could have only dreamed about with our older system. We don't have to bring a contractor in to add an extension which adds cost. Our company likes to be very self sufficient and this system allows us to do just that. We have had the system since October 2019 and are still finding hidden gems that we did not know existed and our implementation consultant did not highlight. By no means is that a knock on our consultant as there are SO many things available in this system, it is impossible to cover them all.
Recommendations to others considering the product:
Don't dismiss this product because of it's price point. We kept waiting for "the other shoe to drop" and when we were going to get hit with add on pricing to provide us the features the bigger names provide. It never happened. We have a system that will do everything we want in a business class phone system, and more, and still have money back from what we would have spent had we went with a bigger name brand.
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