3CX Phone System
3CX | 3CX Phone System 20.0.1.731Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Great, flexible, scalable, PBX
What do you like best about the product?
Incredibly simple to use, feature rich, affordable
What do you dislike about the product?
Some features are considered premium, and do cost extra
What problems is the product solving and how is that benefiting you?
Cut our phone cost down dramatically, also the time spent managing phones is greatly reduced. It was very easy to get all my users going on the app/web client for remote work.
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3CX review from IT background
What do you like best about the product?
Easy user interface and design. Supports. Both. windows and linux environments. Can support multiple DIDs and Hundreds of
What do you dislike about the product?
No 24 hour support besides posting on the 3CX forum and waiting for an answer. Test questions are never straight forward.
What problems is the product solving and how is that benefiting you?
We are able to lower phone bills for clients and provide an easy way for customers to configure their own extension needs.
Recommendations to others considering the product:
I have none.
3CX has made the transition to a remote workforce easy!
What do you like best about the product?
Mobile phone apps and remote device setup
What do you dislike about the product?
I have no complaints. Very easy to use.
What problems is the product solving and how is that benefiting you?
We moved our office to 100% remote in under an hour. Remote provisioning of desk phones is easy, smartphone apps are intuitive and easy to setup using the welcome email and QR codes, and desktop applications make the platform work well for everyone. Our clients on 3CX are thrilled that the process was so easy and the impact to their business was very low. We love the flexibility of 3CX and will continue to use it as our go to product recommendation for our clients as well.
Recommendations to others considering the product:
I don't have any complaints. It has served us reliably for many years and is very flexible to meet the needs of our business and our many clients that are using it.
The BEST PBX: In my 40 years in the telecom industry 3CX is best and easist PBX to work with.
What do you like best about the product?
3CX is a great system: But the ease of configuration is what I like best.
Also the 3CX is the best value for the money: It has all the features users want at a fraction of the price of the competition.
The upside of the 3CX is the graphical user interface (GUIT) which makes navigation easy. It also helps you find what you are looking for quickly;
Also the 3CX is the best value for the money: It has all the features users want at a fraction of the price of the competition.
The upside of the 3CX is the graphical user interface (GUIT) which makes navigation easy. It also helps you find what you are looking for quickly;
What do you dislike about the product?
I would be nice to have an easy way to re-order outbound rules.
What problems is the product solving and how is that benefiting you?
We utilize the 3CX to handle our support queues so that cutomers get directed to the right person and / or team within our company to best handle their need.
Indisputable Value and Performance
What do you like best about the product?
First and foremost is value. 3CX provides professional grade software features and performance at an incredible price. The software is rock solid and easy to setup, with enough flexibility to customize to integrate into any office environment. The companion mobile app is a favorite feature among my supported user base, as it allows them to work remotely without any telecom workflow disruptions.
I'm also a big fan of the reporting and error checking features provided by the 3CX dashboard, as it provides a detailed gimps into the overall usage and performance of my 3CX installation. This allows me to better understand the usage and plan appropriately for hardware upgrades.
I'm also a big fan of the reporting and error checking features provided by the 3CX dashboard, as it provides a detailed gimps into the overall usage and performance of my 3CX installation. This allows me to better understand the usage and plan appropriately for hardware upgrades.
What do you dislike about the product?
It's hard to find a dislike within 3CX, as for every issue I have encountered, the community forums have helped me create a workaround. I would, however, like to see native 911 support along with native remote voicemail options. At time of writing, I had to setup a dedicated number that redirects to voicemail, compare this to a traditional method of being able to hit a key combination at time of voicemail prompt so the user can enter an admin state. By far not a deal breaker and the community was able to help me with the dedicated extension workaround, as they are always happy to assist.
What problems is the product solving and how is that benefiting you?
Coming from an old Nortel system, 3CX provided us with the flexibility and scaling we required for our business to grow. Our old system also proved to be difficult to support, as the software was no longer being developed or updated. 3CX is always coming out with new features that continue to make our investment into 3CX even more valuable as time goes on.
Recommendations to others considering the product:
For ease of integration, review the directly supported trunk/SIP providers. Our provider was not supported and caused a few issues with SIP packet support by our provider, no fault of 3CX. We were able to resolve the issue by contacting our SIP provider and verifying what they expected as a SIP header and modified our installation to support such. Ultimately, it was an easy fix, but going with a supported SIP provider would have made the installation a lot easier.
3cx as a unified communication solution for small buisinesses
What do you like best about the product?
The webmeeting feature is easy and robust. You can do ad-hoc presentations or schedule meetings. You can share content, support staff can use the remote control features to assist others. It's a powerful and useful tool. Also the reporting feature looks very professional.
What do you dislike about the product?
The softphone is not the best software-wise. There are 2 versions of the softphone that I have used and they seem to be solid with a few clunky aspects to them. I feel like this will improve over time. The apps for iphone and android are excellent however. I would also like to see more support for desk phones, we were able to get older phones to work with the system by changing the firmware. Another feature we would like to see is support for H.323 conferencing systems. It's disappointing to not be able to add video conferencing room systems to video calls.
What problems is the product solving and how is that benefiting you?
Our company uses an ancient phone system, which has end of life hardware, and software mostly. While the 3cx does not cleanly integrate with our current system it can be used as a workaround for a lot of things. For example, the softphones that work with our old system require licenses, and with the software being end of life there is no way to support the system when it fails. The softphone with 3cx has a robust set of features and it does many more things without needing additional licensing. It's been a great replacement so far.
Recommendations to others considering the product:
I recommend this product if you have mobile staff and need to be in contact. The suite of software that comes with this product for the price point is outstanding. The product is very easy to implement and the support community is helpful and responsive to questions. The administration of this product is also very simple compared to older phone systems.
Good product!
What do you like best about the product?
I like the desktop app, easy to setup conferences. The mobile app is also good, but it needs some improvements - notice the quality of the call is not the same sometimes.
What do you dislike about the product?
1. The lack or poor integration with office 365. It should be easy from there to book a meeting/conference call and also show busy or available based on my calendar. There are plugins out there, but we were never able to make it work
2. To have it in house in different locations with redundancy is very tech job. Luckily we have a great tech guy otherwise it would be impossible. Also, the way it is setup, it is hard for people that are working in two different locations.
2. To have it in house in different locations with redundancy is very tech job. Luckily we have a great tech guy otherwise it would be impossible. Also, the way it is setup, it is hard for people that are working in two different locations.
What problems is the product solving and how is that benefiting you?
Vo-IP system, ability to work from home, using the desktop app , and also the cost savings.
Recommendations to others considering the product:
Please invest on Microsfot 365 integration. WE don't need chats on 3cx, we don't need those these things that other provides offer already. we need better integration
3CX is all about home working
What do you like best about the product?
Being able to access the phone system from anywhere, either as a user and remote working from anywhere in the world, or as the administrator provisioning users for softphone usage for workers not able to visit the office.
What do you dislike about the product?
The system is great, but the only downside is the mobile phone apps do eat a lot of battery, but I only enable the app if I am unable to use my laptop.
What problems is the product solving and how is that benefiting you?
Obviously at this time (April 2020) we have a lot of users who have been forced to work from home. So having a system that allows them to work as if they are in the office and not rack up either landline or mobile phone costs is brilliant.
All the features are available as if there were in the office, including Call Queues for our service and IT team, Voicemail to email functionality, so they can listern to the voicemails without having to dial in.
We have also been able to utilise the Video Conferencing and not have to rely on heavily used systems such as Teams/Zoom/Webex which has given us some benefits of a less used system, especially with video streaming.
All the features are available as if there were in the office, including Call Queues for our service and IT team, Voicemail to email functionality, so they can listern to the voicemails without having to dial in.
We have also been able to utilise the Video Conferencing and not have to rely on heavily used systems such as Teams/Zoom/Webex which has given us some benefits of a less used system, especially with video streaming.
Recommendations to others considering the product:
Fixed price on the number of concurrent calls, ease of use including initial deployment, rolling out of new phones, utilising voip standards, ability to work from anywhere as if you are in the office.
3CX phone system has been great
What do you like best about the product?
I like the versatility of the whole system and ease of management. The ability to turn your computer or cell phone into your desk phone. We are now playing with the web meeting, and it is working great
What do you dislike about the product?
I can't think of anything I do not like.
What problems is the product solving and how is that benefiting you?
Web meeting and the 3cx app is making working from home extremely easy to work from home.
Easy & Secure
What do you like best about the product?
3CX is easy to use and administer. 3CX is also very secure the 3CX team stays on top of security issues giving free updates as needed to registered users.
What do you dislike about the product?
No company is perfect, but right now 3CX is on top of their game.
What problems is the product solving and how is that benefiting you?
During these time is solves the problem of people working form home and allowing business to have secure and safe Face to Face meetings using the 3CX Web-meeting which is free with each 3CX system.
Recommendations to others considering the product:
3CX is a easy, affordable, secure, and feature rich system.
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