3CX Phone System
3CX | 3CX Phone System 20.0.0.1620Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Huge cut in costs and improvement in functions
What do you like best about the product?
How simple it is to add users is quite impressive compared with our former Avaya system.
What do you dislike about the product?
It is not really multilanguage. Like the phone conference, you need to choose one language. there should be a way to setup at least 2.
The phone client should have an automatic DND setting.
The phone client should have an automatic DND setting.
What problems is the product solving and how is that benefiting you?
With the integrated video conferencing and screen sharing, we don't need third party tols like webex anymore.
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3cx Next Generation Phone system
What do you like best about the product?
Ease of switching extensions from office to office, when people are moved around, names change, etc. Before on old system was a hassle, now it's simple as unplug and replug. And the phone app is a life saver! Works best if you live in a strong signal area, or can keep it on wifi. The ease of changing user information, changing voicemail passwords are truly an easy user experience. Adding new extensions are also a breeze. It's a click of a mouse, and as most things are with 3cx, very self explanatory.
What do you dislike about the product?
The yearly licensing updates. Before i didn't have to pay for yearly licensing for updates, but now i do. The paging is a little lacking, in a loud environment, the noise filter blocks paging at times. The phone app is lacking when you don't have good strong signal. Also, using blue-tooth on a vehicle while using the phone app, is almost impossible. The volume of the call is so low, you have to turn volume all the way up, and it's still a struggle to hear the other person.
What problems is the product solving and how is that benefiting you?
The ability to have your phone extension on your cell, and go anywhere, making calls to clients from the app, instead of phone, that way strangers only get your work number, and not your cell.
Recommendations to others considering the product:
Make sure the phones you pair with 3cx are 100% compatible. Read reviews. Ask Questions. Make sure you have good backups, as 3cx can run on just about any pc, and you can get back up and going in 10 minutes or less, if you have quality backups.
Awesome phone system with great features. Excellent business continuity features as well.
What do you like best about the product?
Several years ago I needed a cost-effective phone system for a car dealership. Found 3CX and loved it. Now my company is a Platinum Partner. It can be installed in any environment, be it in the cloud, on-premise, or hybrid.
All extensions get all features for the edition selected, and there is no fee for each extension, ring group, queues, etc. No nickel and dime. They are also constantly improving the product with major releases every year.
All extensions get all features for the edition selected, and there is no fee for each extension, ring group, queues, etc. No nickel and dime. They are also constantly improving the product with major releases every year.
What do you dislike about the product?
For one of the global major phone systems out there, not enough people have heard of it.
What problems is the product solving and how is that benefiting you?
We're often saving customers over 50% from their old telephone system and phone lines. Plus they have great remote user, call center and unified communications features
Recommendations to others considering the product:
Work with an experienced partner to make sure your system is designed correctly and users are trained properly.
This phone system has been much better than a traditional land line based produce
What do you like best about the product?
Downloading the app and being connected anywhere
What do you dislike about the product?
Don't have any downsides. We have been very happy with it
What problems is the product solving and how is that benefiting you?
Being able to transfer calls to anyone at any time at any location
3CX is amazing!
What do you like best about the product?
I love what they're doing with the web client and enhancements surrounding that.
What do you dislike about the product?
The lack of recurring conference scheduling.
What problems is the product solving and how is that benefiting you?
Seamless remote work. With COVID we are 100% operational because of 3CXs ease of use and ability to work anywhere.
Recommendations to others considering the product:
Do your homework and know what you should do from a networking perspective.
3CX Phone System
What do you like best about the product?
Pricing model is nice. No per line cost or per user cost. Just build the system with the number of concurent lines you want and expand that as you see the need increase.
very functional, phones, mobile app is pretty nice, Desktop client works well on laptops, webconferencing works well, etc.
Can be installed on Linux so skip the windows licenses.
very functional, phones, mobile app is pretty nice, Desktop client works well on laptops, webconferencing works well, etc.
Can be installed on Linux so skip the windows licenses.
What do you dislike about the product?
I would recommend going the Linux route to save the windows licensing.
What problems is the product solving and how is that benefiting you?
Currently using the Mobile client to allow users to use their office phone at home. Been a great feature for remote workers.
Recommendations to others considering the product:
Great solution for companies that want to have a cost effective phone system with lots of functionality.
Saved My Company Money and Time. Works As Well If Not Better Than Our Old Cisco Platform
What do you like best about the product?
This has been a real money save for us. For a total project cost of less than $25k, we were able to do more than what a comparable Cisco system that would have cost well in the 6 figures. Maintenance / support is very inexpensive.We spend little if any time administering the 3CX system. What administration that is needed is very intuitive. The system is very full-featured. Not only did we replace a Cisco PBX with the 3CX, but we were also able to scrap a separate add on call recording system.
What do you dislike about the product?
The reporting features could be better That is my main complaint.
What problems is the product solving and how is that benefiting you?
We run a call center along with our regular business. The previous PBX did not have these features in its standard offerings. We are able to easily handle and measure the effectiveness and efficiency of operators and schedule appropriate resources for peak calling times.
Recommendations to others considering the product:
Although the system is easy to implement, I recommend teaming with a certified reseller., This will help speed you through the implementation.
3CX was ready to help to deal with COVID!!
What do you like best about the product?
Easy to manange, web chat integration, allows teleworking and enables remote collaboration, very powerfull web client. The integration with our CRM was easy. Mobility, Collaboration, Remote extensions, powerfull to assist our business.
What do you dislike about the product?
Still missing a predictive dialer to help with outbound campaigns b. Waiting for more integration with other channels like Whatsapp
What problems is the product solving and how is that benefiting you?
We are all being able to work from our home office or remote locations keeping conctat with our customers throgh the Web, the phone and allowing us to host virtual meetings.
3CX, a flexible, lower cost solution for modern voice needs that is actually easy to manage.
What do you like best about the product?
The value of this phone system is great. It's a very scalable, flexible system at a great price. The licensing models easily grow as needs do. Paying for concurrent calls instead of per phone means your paying based on your true need.
What do you dislike about the product?
Some of the documentation needs improvement. Luckily the user forums are very helpful to find solutions to issues like complex call routing that the base documentation lacks.
What problems is the product solving and how is that benefiting you?
The ability to create custom call-flows inbound as well as outbound is wonderful. A very powerful solution, especially when looking at value options for smaller businesses.
Recommendations to others considering the product:
If you're shopping for a VoIP solution, 3CX is a must to consider. The broad support for various SIP phones, low cost of entry, and easy to stand up a cloud-based system in minutes means it's very easy ti trial and build a POC system.
3CX is an amazing phone system -- Amazing price for a lot of features!
What do you like best about the product?
I love the ease of management. Everything looks so clean and is straight forward.
What do you dislike about the product?
I would like to see the ability to create recurring meetings.
What problems is the product solving and how is that benefiting you?
So many of our clients are now using 3CX apps and web clients due to COVID-19. The allows for business continuity and excellent communication from anywhere.
Recommendations to others considering the product:
Do it. You'll never look back. The cost savings and reliability out-pace all competitors!
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