3CX Phone System
3CX | 3CX Phone System 20.0.0.1620Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3CX Phone System
What do you like best about the product?
I like the convenience of using my work phone without having to have a desk phone!
What do you dislike about the product?
I dislike that it doesn’t ring when the app isn’t open.
What problems is the product solving and how is that benefiting you?
All of our staff are usually on the go, so this is a good tool!
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Use 3CX for cost-saving in telecommunications
What do you like best about the product?
I like how 3CX can call both landlines and mobiles. With just a laptop and headset, we have now removed the need for mobile phones and legacy phones.
What do you dislike about the product?
What I dislike is that 3CX can be spotty when calling. It's a function of both the need for a powerful laptop and a good internet connection.
What problems is the product solving and how is that benefiting you?
We're trying to transition to a telecommunications system that will account for our calls to both mobile and landlines. We're hoping this will cut our costs.
Recommendations to others considering the product:
Please do a trial run first to test the internet system if their computer system can handle it.
By far the best PBX I have ever used
What do you like best about the product?
Flexibility, inexpensive, feature rich, straight forward. I have used multiple enterprise pbx systems, Avaya, Toshiba, Allworx, ESI, Mitel, and some others. Simple backups and recovery via Google Drive, deployment via popular cloud infrastructures, the soft clients, and mobile apps are very nice. I would choose it again. If you are looking at a solution, this is the one.
What do you dislike about the product?
Occasionally you have to look for things in strange places, or you wished that a link to some other part of the interface was in a spot you were already in, but I really don't have too much negative to say about it.
What problems is the product solving and how is that benefiting you?
Replacing a beige digital Avaya system from antiquity, We will be able to get rid of our PRIs, and utilize SIP, implement 4 digit dialing across the entire organization, voicemail to email, webconferencing, call recording, and the API integrations will open up new features that we will need like call transcription.
Recommendations to others considering the product:
If you do not have IP phones, you have a wide variety to choose from. Test a few and find the ones you like. Your implementation cost will be higher if you have to purchase phones, Their web and mobile clients are free and reliable and can help you mitigate much of the cost of purchasing phones. I do recommend getting supported phones, but you can use non supported phones with some tinkering. I set up a proof of concept using old Mitel phones we had lying around.
Fantastic Business Phone System
What do you like best about the product?
Solutions for a range of business sizes.
Works for smartphones, macs, windows
Free video conferencing
Works for smartphones, macs, windows
Free video conferencing
What do you dislike about the product?
Support could be improved, includes support documentation.
What problems is the product solving and how is that benefiting you?
Connecting people in my office easily, working together has never been easier.
Great phone system that uses the internet
What do you like best about the product?
Easy to set up, easy to use, good support from 3CX
What do you dislike about the product?
No cons so far, I have found it to be a really good system to use.
What problems is the product solving and how is that benefiting you?
Collaborating on work is easy with 3CX, as is call logging, monitoring and recording.
Phone of the future!
What do you like best about the product?
3CX makes it incredibly easy to have a presence at the office even when you’re on the road!
What do you dislike about the product?
Sometimes 3CX is difficult to manage via the mobile iOS app.
What problems is the product solving and how is that benefiting you?
Keeping in communication with the team is critical and C3X makes that possible!
3CX Phone System
What do you like best about the product?
I like how it's cordless and the call comes right on your screen.
What do you dislike about the product?
Sometimes the volume doesn't work and you can't hear the customer or they can't hear you.
What problems is the product solving and how is that benefiting you?
It is still fairly new to us, so we are still working on the qwerks.
Awesome Phone System
What do you like best about the product?
Easy Desktop Setup and emailed voicemail.
What do you dislike about the product?
I haven't found anything yet that I disliked.
What problems is the product solving and how is that benefiting you?
I am saving money using a desktop phone software system. It is easy to use by clicking the mouse.
Very useful and easy
What do you like best about the product?
3cx allows every piece of information to be available at a glance, making the whole softphone system very user-friendly.
What do you dislike about the product?
Sometimes the UI feels a little cluttered and it takes a second to locate some specific options
What problems is the product solving and how is that benefiting you?
It makes it easier to transfer/hold calls which improves overall call time and structure. Calls are very clear and precise.
Integration
What do you like best about the product?
The integration with Microsoft products like dynamics and office 365. Click to call and everything runs perfect. Easy installation on cloud.
What do you dislike about the product?
I don't find the call center module like before distros (elastix)
What problems is the product solving and how is that benefiting you?
Works with dynamics crm and click to call 3cx works like charm.
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