3CX Phone System
3CX | 3CX Phone System 20.0.0.1620Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Great VOIP System
What do you like best about the product?
3CX is a great VOIP to use - it is very simple and easy to use; the dash is easy to navigate and you can see which of your other colleagues are on calls, monitor those calls etc.
What do you dislike about the product?
We have had a few minor issues with this system, one being that calls seem to cut out after 2 hours which isn't often a problem but when we are conducting meetings that do overrun it can be quite frustrating to have to explain to potential customers what has happened.
What problems is the product solving and how is that benefiting you?
VOIP is the way forward - making calls from my laptop is great. 3CX make it very easy to work from home/out of hours when needed.
Recommendations to others considering the product:
3CX is a great software to use - if you don't already have a VOIP system in place or are struggling with your current one, I would definitely recommend this software.
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phone app that may need another look over
What do you like best about the product?
easy navigation, call logs are thorough
What do you dislike about the product?
setup process could be simplified, expanded compatibilities with different phone manufacturers
What problems is the product solving and how is that benefiting you?
handling incoming calls has been streamlined and simplified
Not a bad phone system, hate the iPhone ringtone but all else is great
What do you like best about the product?
The ease to deploy on a new computer when a machine is replaced. You have the option of using a soft or hard phone (on on computer and a physical phone) plus there is an app that can be downloaded and used while on the go.
What do you dislike about the product?
There can sometimes be a lag in the call/connection but I would blame that on my network itself not the app.
What problems is the product solving and how is that benefiting you?
We are able to get reports for agents who think they have more calls than they actually do. We can record and find all of our recordings in one place. We are able to run general reports using this software that helps better determine an agents average talk time vs calls taken.
Recommendations to others considering the product:
Change the iPhone ringtone lol this is an android world!
Solid PBX
What do you like best about the product?
The interface is clean, straightforward, and doesn't hide functionality.
What do you dislike about the product?
Always used to gripe that it didn't run on Linux. Then they made it run on Linux. I have nothing left to complain about.
What problems is the product solving and how is that benefiting you?
We use this as a replacement for legacy analog PBX systems.
The best IP tool for communications
What do you like best about the product?
I have used other telephone systems and 3CX has been the best so far, its easy handling and dynamism have helped me to maintain communications with my clients in various parts of the world. Their updates are kept up to date with the requirements that society demands as time progresses. Its interface is very easy to use, as well as the option to save the numbers in your phonebook, in addition to the excellent audio quality when making calls. One of the things I like most about this program is that I do not need to install large telephone exchanges. One of its advantages is that I can perform various activities on my computer as I engage in communication. It is a program that does not have high impact on consumption for my computer, it uses very little space. Its installation and configuration was very easy, they helped me remotely to do it. As for its cost is very low and long or short term will generate large savings in the accounts.
What do you dislike about the product?
Although I have no complaints about 3CX Phone, rarely when the Internet fails the communication tends to fail a little, but the rest I would like to improve the function of recording calls.
What problems is the product solving and how is that benefiting you?
Its benefits are incredible, it has helped me since I have installed it to save on costs, as well as the ease of avoiding having to install large telephone exchanges. One of the other things that has me stuck with 3CX Phone System is its interface and ease of use. Today I have to make several phone calls to different parts of the world and with this system it has been much easier, safer and faster. thaks
Recommendations to others considering the product:
I definitely recommend them to other users, I have used several call programs and 3CX Phone so far has been the best, other systems have not had the quality, fast configuration and simplicity that this program has given me. Its cost is very low compared to other IP Voice services.
A good telephone tool for PC
What do you like best about the product?
3CX is a great solution for calling via computer. It works great for us as were based overseas and can use our USA phone number.
What do you dislike about the product?
The call quality is a little rough, and sometimes there are dropped calls. could be from our own connection.
What problems is the product solving and how is that benefiting you?
Calling clients and prospects from a USA Number.
3CX Personnel Management
What do you like best about the product?
I like the capability to see when coworkers are available to talk or transfer calls.
What do you dislike about the product?
Unable to decline a listener during call
What problems is the product solving and how is that benefiting you?
Customer Relationship Management
Recommendations to others considering the product:
Formal training sessions provided to users.
Great Business tool to be able to separate work and pleasure
What do you like best about the product?
integration with CRM , computer and cell. Easy to use and accessibility when inviting multiple parties
What do you dislike about the product?
Issues with muting parties and sometimes system has a lag between devices.
What problems is the product solving and how is that benefiting you?
With 3CX we were able to remove all physical phones from the office and reduce expenses. The ability to not have to share your personal number to customers. This allows a user to separate work and pleasure.
Recommendations to others considering the product:
Make sure to have specialist to overcome any issues that may arise prior to going live with a client,.
3cx Review
What do you like best about the product?
We have only been using it for almost one year now, and so far we love it. The admin console is very user friendly and easy to use. Can setup different configurations with ease. We use Yealink phones (3 different types). Very easy to deploy a phone in a manner of minutes. The soft client is great, as well as the web client and the mobile app. We like how you can visually tell if a phone is offline
What do you dislike about the product?
It's more of a yealink issue than 3cx, but you cannot enable call forwarding from the actual phone. you have to use the web client to do so. If you still have physical fax machines like we do, there is a little more configuration you will need to do in addition of using a analog adapter. we hope to look to move to a fax service in the future. The only other thing is trying to communicate to our employees to create their voicemail greeting as we ll as their spoken name. we found out if spoken name is not done, then their extension will not be available in the dial by name feature.
What problems is the product solving and how is that benefiting you?
With the rising cost of our previous provider, we were looking at options. Someone told us about 3cx so we started to look into it, and after a couple of demos we liked what we saw. We could replace the entire phone system and get all brand new phones for a fraction of the cost of one year support of the other provider. Out of box you get alot of features, where as with other companies, those are extra.
not the best service
What do you like best about the product?
that I can set up a private conference call line for my web demos with potential customers
What do you dislike about the product?
call drop very often which is very frustrating and potential customers get very annoyed
What problems is the product solving and how is that benefiting you?
Virtual Presentations to multiple people in multiple locations
Recommendations to others considering the product:
none
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