3CX Phone System
3CX | 3CX Phone System 20.0.0.1620Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Great Alternative to a Name Brand Phone system, or Asterix
What do you like best about the product?
I like the fact that I can run this on either Windows or Linux, use most standard IP phones, and be able to take phones calls while on the road on my mobile phone as if I was in the office.
What do you dislike about the product?
It would be great if the Voice Mail did text to speech without sending the recordings to another company. Also to have better integration with Outlook to import contacts would be a plus.
What problems is the product solving and how is that benefiting you?
We originally had a hard wired phone system. This is so much more flexible not only in having VOIP phone service at a fraction of the price, but also it's easier to deploy phones even in a remote office.
Recommendations to others considering the product:
If implementing a new system, make sure to get the newer phones that they recommend for less configuration headaches.
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Feature rich VoIP system, still improving
What do you like best about the product?
This VoIP system is easy to use and allows for ease of access from the web. It has a robust feature set and regular updates.
What do you dislike about the product?
The system is still a work in progress. There are several features that need to be improved, such as greater file type variety for Music/Message On Hold, system prompt editing, search for user by first AND last name, a more streamlined holiday message setup, etc. I have figured out workarounds or work flows to address several of these issues, however, implementation of the system was very rocky and continues to be challenging to administer at times.
What problems is the product solving and how is that benefiting you?
We replaced an aging PBX system with this VoIP system. It has allowed for easy of communication between offices and meets all our needs.
Recommendations to others considering the product:
Get a good vendor! You will need support and waiting on the 3CX forums or a slow support team from a vendor will cause delays and frustration.
Necessary tool
What do you like best about the product?
It's dashboard,adaptability and quick setup
What do you dislike about the product?
Very hard configuration for zip-trunks.
What problems is the product solving and how is that benefiting you?
It's a call monitor and dialer
Great VoIP Phone System (not great web meeting)
What do you like best about the product?
VoIP phone solution and the included web-interface for managing conference calls, voicemail etc.
What do you dislike about the product?
The web and virtual meeting integrated solution - it's buggy, inconsistent quality and not reliable in a professional setting
What problems is the product solving and how is that benefiting you?
VoIP Phone solution
Recommendations to others considering the product:
In terms of a pure VoIP phone solution we've experienced benefit from it and it works as promised - the integrated web meeting components were a nightmare and we abandoned for ZOOM after 6-9 months of frustration
3CX keeps putting out patches that break my configs
What do you like best about the product?
It works once it is set up properly until they push a patch which breaks everything.
What do you dislike about the product?
The fact their patches break everything.
What problems is the product solving and how is that benefiting you?
On site PBX/
Recommendations to others considering the product:
Unless you have a resident tech or engineer, this box is pretty difficult to use and keep stable.
A Good SIP softphone!
What do you like best about the product?
Have several audio codecs that let you have quality of sound. Easy and quick configuration with the most popular SIP provider worldwide. Can manage multiples accounts like a regular PBX system.
What do you dislike about the product?
No G729 codec available. Limited configuration options available, for experienced admins.
What problems is the product solving and how is that benefiting you?
I used as my day to day softphone for outgoing work calls. Let our company replace skype for Twilio which have cheaper rates.
Recommendations to others considering the product:
Easy of usage and configure. Compatible with most SIP providers worldwide.
Awesome for phone management
What do you like best about the product?
Clear and concise user menu, with the ability to forward/hold/transfer calls quickly. The desktop interface is useful for screening and reviewing calls, as well as tracking team members.
What do you dislike about the product?
The 3CX app for my mobile device is lacking a bit in overall design and layout. Alot of the tabs seem squeezed together and rushed to finish.
What problems is the product solving and how is that benefiting you?
Monetary savings with 3CX over desk phone hardware. Our company no longer has to maintain and support hundreds of desk phones.
Recommendations to others considering the product:
A very financially viable solution for small and medium size enterprises. Specially recommended for multinational environments.
Decent but has bugs
What do you like best about the product?
The system itself was easy to use. Very simple design, didn't have issues running, overall a great tool for while your company has its own dialing system in the works.
What do you dislike about the product?
Call quality, dropped calls, "silent dialing" issues
What problems is the product solving and how is that benefiting you?
It was a great tool for temporary use while our tech team made a dialer specific to our company.
Recommendations to others considering the product:
Be prepared to have dials dropped. It's not fault free by any means, but it gets the job done.
Excellent Pbx Tool
What do you like best about the product?
There are many attributes which i like most about 3cx however few of them are as follows:
1. Ease of configuring SIP Trunks
2. Freedom of creating extensions as many as you like.
3. Excellent reporting
4. Ease of integration with CRMs
5. Excellent reporting on calls received dialled, dropped, in que
6. Excellent dash board showing all the required information
7. Calls recording is exceptional
1. Ease of configuring SIP Trunks
2. Freedom of creating extensions as many as you like.
3. Excellent reporting
4. Ease of integration with CRMs
5. Excellent reporting on calls received dialled, dropped, in que
6. Excellent dash board showing all the required information
7. Calls recording is exceptional
What do you dislike about the product?
There are not notable issues in 3cx, however there is a suggestion, 3cx call recording should provide option to record calls in multiple formats so that it can be used by respective organisations according to their storage capacity and further for QA assurance purposes.
What problems is the product solving and how is that benefiting you?
We are a multinational company having presence in more than 28 countries, we need a tool that can provide us single interface to manage our communication channels and 3cx is serving the required purposes by allowing us to configure multiple SIP trunks. Further allowing integration with CRM allows us to improve our customer services.
Thumbs up guys, highly recommended for multinational organizations.
Thumbs up guys, highly recommended for multinational organizations.
Recommendations to others considering the product:
It is highly recommended due to many features sets as mentioned earlier: excellent reporting, easy configurations, excellent reporting, ease of web conferencing, large pool of extensions available, easy grouping. in short everything is here for enterprises using multiple communication lines. Plus added feature of easy API to integrate with CRM.
3CX Phone System
What do you like best about the product?
its more high tech then previous and just works really well then a few of the other ones i have tested but i will say that PBX in a Flash is also another good one to use
What do you dislike about the product?
the basic free is limited you will have to pay a little for more
What problems is the product solving and how is that benefiting you?
better communication with customers and new, the benefits is the stable software/platform its on and realized that 3CX really is putting a lot of work into this to give us what we need to build our networks
Recommendations to others considering the product:
its a good choice and you dont spend a lot to get started and the support is amazing oh and make sure you get a good server with good specs to run this
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