3CX Phone System
3CX | 3CX Phone System 20.0.0.1620Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Moved from asterisk to 3CX.. what a breath of fresh air!
What do you like best about the product?
I like not having to dip into an SSH terminal all the time to make changes to asterisk configuration files or having to hunt around for obscure fixes to peculiar problems using various internet forums!
Also being hosted on the Windows platform makes administration and installation a breeze for those of us who aren't necessarily I.T guru's! This allows me to task engineers that would otherwise be uncomfortable working on Linux/Asterisk which can often require extremely specialist skills/training into deploying the system. The interface is extremely slick and is easy to find your way around, requiring actual logon to the machine to do anything is very rare and everything can be done from the web interface.
Also being hosted on the Windows platform makes administration and installation a breeze for those of us who aren't necessarily I.T guru's! This allows me to task engineers that would otherwise be uncomfortable working on Linux/Asterisk which can often require extremely specialist skills/training into deploying the system. The interface is extremely slick and is easy to find your way around, requiring actual logon to the machine to do anything is very rare and everything can be done from the web interface.
What do you dislike about the product?
3CX requires a software license compared to free alternatives like FreePBX,, Digium, Trixbox, SwitchVox etc whereby most of them charge a premium only for SUPPORT not the actual product itself.
This is mostly counteracted, however, by the fact that 3CX licensing is granular. You don't *have* to opt for an paid-for license if you don't want to, they do offer a free version for small offices with some functionality emitted, so this is mostly a moot point however the licensing is a small price to pay for the features received.
This is mostly counteracted, however, by the fact that 3CX licensing is granular. You don't *have* to opt for an paid-for license if you don't want to, they do offer a free version for small offices with some functionality emitted, so this is mostly a moot point however the licensing is a small price to pay for the features received.
What problems is the product solving and how is that benefiting you?
We recently took on a local hotel who had an analogue telephone system with 64 handsets in the rooms and 14 handsets for back-office and/or hotel administration. By migrating them to a 3CX Pro system with Snom 300 handsets, coupled with a SIP trunk we were able to slash around 75% off of their monthly bill by down-scaling their previous ISDN30 connectivity and making use of LCR (Least-Cost-Routing) through 3CX's outbound call routes.
The biggest benefit above all, as a company who deploys this software for a living now - Is that from our perspective, this system is extremely straight-forward to administer remotely. We're now able to open 3CX to the internet without fear of succumbing to fraudsters as the asterisk-based systems have more security holes than a block of swiss cheese. The peace of mind that deploying 3CX brings to us as is worth its weight in gold and again - being Windows based, allows us to utilise servers that would otherwise be potentially wasted allowing on even more cost savings.
The biggest benefit above all, as a company who deploys this software for a living now - Is that from our perspective, this system is extremely straight-forward to administer remotely. We're now able to open 3CX to the internet without fear of succumbing to fraudsters as the asterisk-based systems have more security holes than a block of swiss cheese. The peace of mind that deploying 3CX brings to us as is worth its weight in gold and again - being Windows based, allows us to utilise servers that would otherwise be potentially wasted allowing on even more cost savings.
Recommendations to others considering the product:
I would suggest both on an end-user level and as an MSP/Comms reseller to take a long hard look at your current solution on 3CX.
MSP's: If your staff are MCITP, MCP certified or even competent administering Windows Servers, then installing and administering 3CX will be a genuine pleasure. From the point of downloading the installer to being up and running with a registered extension and a SIP trunk/gateway is easily reachable in a couple of hours with minimal fuss.
End-Users: If your telephone system is really starting to show it's age and you're currently evaluating whether to upgrade or replace it, 3CX would definitely be your first port of call. You don't deal direct with them, it's operated through a partner network that puts you in touch with someone near to you who can assess your requirements and work with you to suggest something accordingly. We generally find that our systems are often 1/4 of the cost of BT equivalent systems before you take into account including installation and hardware - without all of the hidden costs.
MSP's: If your staff are MCITP, MCP certified or even competent administering Windows Servers, then installing and administering 3CX will be a genuine pleasure. From the point of downloading the installer to being up and running with a registered extension and a SIP trunk/gateway is easily reachable in a couple of hours with minimal fuss.
End-Users: If your telephone system is really starting to show it's age and you're currently evaluating whether to upgrade or replace it, 3CX would definitely be your first port of call. You don't deal direct with them, it's operated through a partner network that puts you in touch with someone near to you who can assess your requirements and work with you to suggest something accordingly. We generally find that our systems are often 1/4 of the cost of BT equivalent systems before you take into account including installation and hardware - without all of the hidden costs.
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3CX stands head and shoulders above every other PBX
What do you like best about the product?
Low cost
Ease of installation and management
Includes every feature you could want in a phone system.
Little if any maintenance required are installation and configuration
IT JUST WORKS!
Ease of installation and management
Includes every feature you could want in a phone system.
Little if any maintenance required are installation and configuration
IT JUST WORKS!
What do you dislike about the product?
in the 3 plus years I have been using, installing, and supporting 3CX I have not found anything to dislike about this product
What problems is the product solving and how is that benefiting you?
Lowers TCO over a traditional hardware based PBX
Includes features that are traditional add-ons with other systems
Includes features that are traditional add-ons with other systems
Recommendations to others considering the product:
If you are looking for a complete communication system, 3CX is what you need.
3CX - World Class VOIP PBX, Tons of Features, Aggressively Priced
What do you like best about the product?
3CX invests great amounts of capital in developing this product and in supporting it It is feature rich, easy to manage and can help
you reduce your monthly telephone bill by a large amount going to VOIP SIP Trunks.
you reduce your monthly telephone bill by a large amount going to VOIP SIP Trunks.
What do you dislike about the product?
Sorry. We don't have anything to add here.
What problems is the product solving and how is that benefiting you?
3CX is a Windows based pbx so it is easy to install and manage. There is great technical support available. This system can give your company a fantastic feature set and in addition, by going to VOIP SIP Trunking you can save a lot of money on your monthly phone bill.
Recommendations to others considering the product:
Be sure and check out 3CX. You can get a free 2 Simultaneous Call License to test and learn from.
Simple VoIP system for SMB
What do you like best about the product?
The 3CX system is easy to deploy on any windows flavored operating system. The foot print is relatively small and it can be all up and running in hours vs days with larger "enterprise" systems.
What do you dislike about the product?
There is no enterprise level 24x7 support and a few features that we take for granted such as remote extension MWI are no where to be found.
What problems is the product solving and how is that benefiting you?
Because the system is "pure" SIP based, any device that implemented the SIP stack would work.
Recommendations to others considering the product:
Make sure you have documented what features you need and how you use your phone system today. Once you have that, talk to 3CX or 3CX partner (If you are in Canada, call us) to make sure all your need can be satisfied.
3cx Voip Software
What do you like best about the product?
Features! Simply jam packed full of features. Supports Handsets, Desktop software, mobile apps.
What do you dislike about the product?
The fact it runs on windows, it would be nice if it was a Virtual Appliance where it doesn't rely on an operating system.
What problems is the product solving and how is that benefiting you?
Cost saving measure with on going Phone costs.
Recommendations to others considering the product:
Give it ago, you wont be disappointed. it has a great GUI, Features, Support
Personal and Business use
What do you like best about the product?
We currently use the cloud based version for both personal and resell use. Being able to deploy a new installation in literally seconds makes our job quicker and easier.
What do you dislike about the product?
Some configuration options feel slightly hidden away but with regular use of the software you soon remember where they are :)
What problems is the product solving and how is that benefiting you?
Being able to centralize our phone system in 'the cloud', allows us to provide a better connection for our remote workers. On top of that, the 3CX app works remarkably well, both in quality/clarity of call but ease of use.
Recommendations to others considering the product:
They offer a free trial, we offer a free trial, if you don't like it, don't buy it. If you are tired of fixing problems with your current setup, just invest a little time and have a go with 3CX. You won't regret it.
3CX Cloud Server Hosted PBX
What do you like best about the product?
Simple to deploy and customers love the feature rich product with everything in one purchase price.
What do you dislike about the product?
Very little. The product does what it is designed to do and plenty more.
What problems is the product solving and how is that benefiting you?
Agility, flexibility and ease of working anywhere.
Recommendations to others considering the product:
The product is not hardware vendor specific. Pick and choose the devices you like or meets your budget.
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