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Smartsheet Gov

Smartsheet | 1

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External reviews

9,991 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Heather H.

Loving Living the Smartsheet life!

  • August 19, 2021
  • Review verified by G2

What do you like best about the product?
There are so many features that I love, so it's difficult to choose just 1! What gives me the most peace of mind is that I can share the information I am tracking with whoever needs to view it without fearing someone else changing or deleting the information I have captured. I get to choose who has edit access and view access for each sheet that I manage. For sheets where others have edit access, I can set up notifications to let me know when someone other than myself makes changes, so I'm always able to track and verify any information added or edited by another person. Monitoring the new entries allows me to maintain confidence in what I display both internally and externally.
What do you dislike about the product?
The only "downside" I have with Smartsheet is that other teams within my company are already using several systems to complete their work and they do not want to add 1 more, so I have received some pushback on expanding Smartsheet throughout the company. What these other teams don't know is that Smartsheet would likely make their lives easier and more streamlined when it comes to utilizing multiple systems, but they are so busy that no one has taken the time to do the analysis.
What problems is the product solving and how is that benefiting you?
I have created a simple, duplicatable, consistent manner to onboard new clients into the business, capturing all of the information required from a client before they go live with our products. My team has realized many benefits since we started utilizing Smartsheet. My team and the client can see the project's progress at all times and can see the outstanding action items and who owns each item. Meeting dates are captured in the project plan, so the client knows which topics will be discussed each time we meet, in advance of the meeting, so the client can invite the proper audience to each meeting we have together for maximum productivity in every session. There are minimal questions from my Operations team when a client goes live because we have proactively answered all of their questions.
Recommendations to others considering the product:
Not everyone in your organization needs their own license, only those that will be creating content. Those that will be editing content can be non-licensed users, and have all the functionality they need to make edits with the proper permissions.


    David B.

A great tool for road mapping and project management

  • August 18, 2021
  • Review verified by G2

What do you like best about the product?
We use Smartsheet for road mapping and project management. It has proven to be an excellent tool for this purpose. Some of the nice features include the dependency management feature, the integrated Gantt view, task duration calculation, and start/finish time validation. All of this is available in a collaborative spreadsheet environment allowing all of our team members to easily participate in keeping our roadmap current during our planning meetings.
What do you dislike about the product?
The collaboration features require saves for peer refresh. I would like to see near real-time collaboration. I would also like to see integration with Jira and Github.
What problems is the product solving and how is that benefiting you?
Smartsheet helps the team move towards our goals. Smartsheet is giving us the ability to provide reliable dates for our deliverables.


    Construction

A great collaborative tool that is very intuitive if you are familiar with Microsoft Excel

  • August 17, 2021
  • Review verified by G2

What do you like best about the product?
I like how easy is to create formulas and import excel spreadsheets. I also like their dashboards. It is very easy to collaborate. I also like how it connects to document management systems like box. In addition, I think the generate documents feature is very helpful to create permanent records from a database, easy and quick.
What do you dislike about the product?
Some of their capabilities need to be improved: More cells (rows, columns) per sheet. The possibility of assigning dropdown options to several dropdown column in a several sheets is a major limitation in efficiency.
What problems is the product solving and how is that benefiting you?
I'm improving reporting in all of our sites, including reporting from external stakeholders. Also we have information that is collected properly and is complete. Also, we have much better decision-making since we have data converted easily to indicators in a timely manner.


    Construction

An alternative to Excel

  • August 16, 2021
  • Review verified by G2

What do you like best about the product?
Ability to control permission for each collaborator. The feature ensures privacy as well as limit the risk of unauthorized changes made to the sheets
What do you dislike about the product?
Smartsheet inconveniently requires log-in to MS Teams every time on a secured connection
What problems is the product solving and how is that benefiting you?
Smarsheet helps with planning and communicating with others about those plans in real time.


    Justin R.

Smartsheet is a convenient tool to keep in your inventory.

  • August 12, 2021
  • Review verified by G2

What do you like best about the product?
I liked being able to collaborate with a team effortlessly. Data tracking through individual projects with sharing capabilities helped push projects faster, and the layouts are crisp and clean.
What do you dislike about the product?
Smartsheet is pricey, and for larger teams with limited budgets, there are plenty of alternatives available in the market.
What problems is the product solving and how is that benefiting you?
Event coding and location tracking throughout the year have been beneficial to the team. We've been standing up working groups within Smartsheet to align individual efforts better and track progress. This has in turn allowed the team to work with better collaboration.
Recommendations to others considering the product:
As stated in the review, there are many other similar products in the market at a lesser price. Smartsheet is a solid platform and did what we needed at the time. I suggest doing your research of other brands before committing Smartsheet. If and when you decide to go with Smartsheet, the results will be positive, and you'll quickly catch on to the solid functionality.


    Hospital & Health Care

Using Smartsheet for Continuous Operation Monitoring & Project Management

  • August 10, 2021
  • Review verified by G2

What do you like best about the product?
1. Really easy to get started, but also vast amount of resources to support you becoming more and more efficient with various Smartsheet functions.
2. The automated workflow helps track project progress and reduce repetitive tasks.
3. You can easily cross-reference multiple sheets and pull data forward.
4. The form function also greatly reduces efforts in seeking and organizing responses from a large number of people.
What do you dislike about the product?
The only thing that is a bit annoying is that you have to clear all filters before you can sort a sheet.
What problems is the product solving and how is that benefiting you?
Project management.
1. It is much easier to track the project progress with automated workflow
2. The internal and external facing dashboard helps keep all stakeholders posted.
Recommendations to others considering the product:
The ease of use and the cross-organization collaboration functionality makes it a unique and valuable product!


    Construction

Efficient Project Management Tool for an L&D Project Manager

  • August 06, 2021
  • Review verified by G2

What do you like best about the product?
The dashboard feature is a game-changer for organizing and managing projects. It allows me to have a centralized location to keep track of all my tasks, deadlines, and progress. The intuitive interface makes it easy to create visually appealing and informative dashboards that provide a holistic view of my projects.

The ability to keep track of projects and create dependencies for tasks is a standout feature of SmartSheet. It enables me to establish clear relationships between different tasks and ensures that each step of the project is completed in a logical order. This functionality helps me maintain organization and efficiency in my project management process.
What do you dislike about the product?
One area of improvement for SmartSheet is its formulas. While the platform offers powerful formula capabilities, they can be quite challenging to master. The learning curve for creating complex formulas can be steep, especially for users who are not familiar with spreadsheet functions. More guidance or documentation in this area would be greatly beneficial.

It would be great if SmartSheet offered a dedicated learning path or resources to help users become experts in the platform. While there are tutorials and support available, having a structured learning program or a comprehensive guide specifically designed to enhance users' proficiency in using SmartSheet would be highly valuable. This would empower users to unlock the full potential of the software and make the most out of its advanced features.

One drawback I have encountered with SmartSheet is the inability to have multiple sheets linked within a single workbook, similar to Excel. This limitation can be a hindrance when I need to work with complex data sets that require different sheets or tabs for organization and analysis. Having the flexibility to link and reference data across multiple sheets within a workbook would greatly enhance the overall usability and versatility of SmartSheet.
What problems is the product solving and how is that benefiting you?
We currently use Smartsheet to track a project that we are working on with our parent company. It provides both parties an easy-to-read document for updates and the best benefit of Smartsheet is that it tracks any changes made to the document.


    Government Administration

Way too complicated, not built with creatives in mind

  • August 05, 2021
  • Review verified by G2

What do you like best about the product?
I do like the ability to customize your own dashboard to see things that are helpful to you personally, but that also creates a very difficult environment for teams who use the system because every dashboard looks different. It makes collaboration and helping others difficult.
What do you dislike about the product?
I have to use a six page set of instructions to get a project entered and linked in the right places in SmartSheets. It's not at all intuitive or easy to remember all the steps. It's click here, open a new tab, right click, scroll over 100 cells, copy and paste, go back to the other tab, refresh, copy, go back to the other tab, paste, SAVE omigosh don't forget to save. It's too much.
What problems is the product solving and how is that benefiting you?
Our team benefits from one place to organize our projects (though SmartSheets is MUCH more time-intensive and complicated than others we have used.)


    Pharmaceuticals

a great place to maintain my business task organization

  • August 05, 2021
  • Review verified by G2

What do you like best about the product?
The best thing about smartsheet is the workflows and reminders.
What do you dislike about the product?
There is not anything within smartsheet that I dislike.
What problems is the product solving and how is that benefiting you?
We are communicating the project status to upper management across multiple projects.
Recommendations to others considering the product:
It is a great software.


    Food Production

Does a lot so it can be challenging to get around in it

  • August 05, 2021
  • Review provided by G2

What do you like best about the product?
There is a lot it can do and easily shared with team for editing and gives everyone visibility to timelines and also allows peopel you allow to edit and make changes
What do you dislike about the product?
Too many features and difficult to navigate around in it due to so much it can do
What problems is the product solving and how is that benefiting you?
Sharing with team