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Smartsheet Gov

Smartsheet | 1

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External reviews

9,991 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Renewables & Environment

Smartsheet: a great tool for collaboration and automating processes and workflows

  • August 05, 2021
  • Review verified by G2

What do you like best about the product?
1) Creating workflows, assigning team members to tasks, and tagging people in comments
2) Customer support is pretty good
What do you dislike about the product?
1) Many formulae are different from Excel and I often have to google the equivalent formula in Smartsheet.
2) Hard to collaborate in real time because saves are required to update sheets. Would be great if smartsheet could autosave in real time like Excel on sharepoint.
3) Sometimes the answer to questions when I reach out to customer support is that I need to pay extra for a different type of license or a custom-made tool.
What problems is the product solving and how is that benefiting you?
We mainly use Smartsheet for tracking tasks, organizing data, and workplanning. It has increased efficiency and improved turnaround time for task completion. Gantt charts are helpful for reporting to superiors on team planning.


    Christine N.

Aligning your projects with Smartsheet

  • August 05, 2021
  • Review verified by G2

What do you like best about the product?
1. Ability to create sheets with their workflows and automation
2. The dashboards help your employees get the links to the different forms easily.
3. The ability to attach documents and proofs on the different rows
4. The ability to publish the links generated through forms
5. The ability to create process flows
6. Ability to visualize the tasks in the Gantt view and understand when the timelines are likely to be met
7. Ability to assign several employees on one project/task and be able to check the progress of the tasks
8. Generation of reports
9. Ability to import and export the data
10. Helps you understand the productivity levels of the different employees using resource views
11. Ability to share to create and share workspaces across different departments
What do you dislike about the product?
1. One needs a stable internet connection. Slow connections can't open smart sheet
2. One needs to have the ability to read and write
3. One needs to be having computer literacy skills even though it can be operated on a mobile function
4. When using the mobile phone, it's hard to add or change the column description
5. Not cost-friendly for startups especially if you want everyone to have the ability to create sheets
What problems is the product solving and how is that benefiting you?
1. Faster and effective process flows
2. Faster approval of different requests
3. Reduction in the lead time taken to write about a task that can just be ticked on smartsheet as completed.
4. Management of the different projects simultaneously
5. Division of labour depending on who's booked more under different tasks


    Nilson Z.

Awesome project and task tracking software

  • August 04, 2021
  • Review verified by G2

What do you like best about the product?
- All the process is web based, and I don't need to install software locally in the user's computers.
- Can transfer sheets between users, useful when users leave.
- the platform is constantly updated with new features, and the community is constructive and active.
- IA companion is very helpfull when we need to figure out the use of a formule.
- The option to create forms and use it offline in the mobile app is awesome.
What do you dislike about the product?
- New functions have a delay in being implemented.
- The documents repository is in the platform and can't be synced automatically to other File Cloud Storages.
- You can't mix different user licenses. All you users must be in one license type.
What problems is the product solving and how is that benefiting you?
- Project Management with reports and dashboards
- Task management with forms.
- Agile projects with card view
- Basic Helpdesk with ticketing numbers
- Marketing projects with flexible views and structure
- PMO management
- Human Resources Approvals using automation features.
Recommendations to others considering the product:
If you have users in different cities, countries and you need to have a project and task software for following this work and capable of adapt and integrate with your existing software, Smartsheet must be your first option.


    Randhir P.

Nice tracking sheet for project planning, Agile and Water Fall model with dashboard functionality

  • August 03, 2021
  • Review verified by G2

What do you like best about the product?
Ease of using and the templates are nice
What do you dislike about the product?
Not in specific, Reporting needs some improvement.
Also it takes long time to open the site sometime.
What problems is the product solving and how is that benefiting you?
Its helping us to track the project development, easy to collaborate with all.


    Joel S.

Great project management tool. Easy-to-use and significant functionality.

  • August 02, 2021
  • Review verified by G2

What do you like best about the product?
Sharing and collaborating tools are unparalled.
What do you dislike about the product?
Lack of basic excel-like functions and shortcuts and inability to use keyboard shortcuts is a big limiting factor.
What problems is the product solving and how is that benefiting you?
Project management with multiple variables and timelines. We have realized benefits related to sharing and collaboration. Easy-to-construct dashboards have also been very helpful for communication with management on project status.


    Hospital & Health Care

Review on Smartsheets

  • August 02, 2021
  • Review verified by G2

What do you like best about the product?
I like the functionality Smartsheets has to offer. It helps me stay organize and easy to track and determine my sheets, reports, dossier, etc. it does of has everything within a sheet- a one stop shop.
What do you dislike about the product?
It can be frustrating for new users to understand the full potential of Smartsheets. Having more visuals and videos on how to create reports, dossiers, dashboards would be beneficial. I like to make new dashboards but not having the proper tools or examples was time consuming and frustrating for me, I can only imagine this being the same case for others who are new to Smartsheets.
What problems is the product solving and how is that benefiting you?
I can have all my sheets in one location. I can tell right away what each sheet is and whether they are a report, dossier, dashboard, etc. I am getting to learn a platform that will help me become a better project manager, manager, but also learn to work with other application groups/members on projects to have success implementations.
Recommendations to others considering the product:
It would be greatto have more visuals and videos when it comes to creating reports, dashboards, etc.


    Non-Profit Organization Management

I enjoy using Smartsheet and would recommend to others

  • July 22, 2021
  • Review verified by G2

What do you like best about the product?
It's easy to colloborate with teams. It's to keep track of multiple projects and their deadlines. The dashboard feature is one of the best feautures for project collobrartion.
What do you dislike about the product?
I dislike the way the report sharing is set up. Specifically when it comes to having multiple sheets to create one report and sharing the report with others, but if that person isn't shared to the original sheet, they won't be able to see the report data. Also forms not being able to separate answers by columns instead of rows is annoying, submitting the same form multiple timese to capture the same data in separate rows makes it less likeley for other's on the team to fill out the form for our specific team needs.
What problems is the product solving and how is that benefiting you?
Team collaboration. I enjoy the automation features, it makes using rules and conditional formatting very easy.
Recommendations to others considering the product:
It's worth the investment for team collobration anad productivity, however there is a very sharp learning curve and a bigger one if the team consists of older people who aren't tech knowledgable.


    Kyle B.

I have been a Smartsheet User for at 8+ years and it has been a very valuable tool for my business!

  • July 08, 2021
  • Review verified by G2

What do you like best about the product?
The main thing that drew me to Smartsheet and it best feature in my opinion is how I can customize and control the multi-user expereince with my team. It has really helped my team and I steamline our communication and work flow.
What do you dislike about the product?
I really don't have any dislikes about the features or system istelf. They have continued to grow and improve the features and I have not taken the time to learn many of the new features so I feel like I am way underutilizing the software but I am still paying the full subscription fee.
What problems is the product solving and how is that benefiting you?
I run a real estate team and I was looking for a online solution to manage our team leads and for a place for the team to be able to work on their leads and give me real time updates without having to mirco manage the team. I found and built that out in Smartsheet many years ago and it continues to fill the need to this day!


    Security and Investigations

Smartsheet is efficient

  • July 07, 2021
  • Review verified by G2

What do you like best about the product?
the visibility of data. The flexibility to gather different sheets into one dashboard.
the suer interface and easy to use.
The ability to export to different formats
What do you dislike about the product?
export to pdf - the visual is still not working well, especially the pictures that are on the dashboard.
Integration costs - very expensive to use any additional tools
What problems is the product solving and how is that benefiting you?
project management, share progress with clients, publish dashboards on the web
Giving WOW experience to our customers, easiness to collaborate on the project


    Rick R.

Great Product - Intuitive to Use

  • July 07, 2021
  • Review verified by G2

What do you like best about the product?
I have been using Microsoft Office for over 20 years. This product is built on that familiar platform and is intuitive to use. I chose Smartsheet because I wanted to facilitate project management to a broader scope in my workplace and Smartsheet was far cheaper to deploy.
What do you dislike about the product?
I don't have a down-side to Smartsheet. The online help forums and templates make it very easy to implement new activities.
What problems is the product solving and how is that benefiting you?
Project management, as a whole, and reaching a larger audience are the key features of our use of Smartsheet. We have looped our vendors into using these tools to interactively provide updates to our purchase and project status'. We are quickly learning how to add our own content to the great start we had with the product launch session. The recording of those initial sessions and follow up material can be shared with others in our organization and that is a great benefit.
Recommendations to others considering the product:
Don't be afraid to push the boundaries of who would interact with the product. We make great use of forms to solicit information and this has increased the number of people wanting/willing to be part of the process. It's been a great success for us thus far.