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Smartsheet Gov

Smartsheet | 1

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External reviews

9,990 reviews
from G2

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    Nilson Z.

Awesome project and task tracking software

  • August 04, 2021
  • Review verified by G2

What do you like best about the product?
- All the process is web based, and I don't need to install software locally in the user's computers.
- Can transfer sheets between users, useful when users leave.
- the platform is constantly updated with new features, and the community is constructive and active.
- IA companion is very helpfull when we need to figure out the use of a formule.
- The option to create forms and use it offline in the mobile app is awesome.
What do you dislike about the product?
- New functions have a delay in being implemented.
- The documents repository is in the platform and can't be synced automatically to other File Cloud Storages.
- You can't mix different user licenses. All you users must be in one license type.
What problems is the product solving and how is that benefiting you?
- Project Management with reports and dashboards
- Task management with forms.
- Agile projects with card view
- Basic Helpdesk with ticketing numbers
- Marketing projects with flexible views and structure
- PMO management
- Human Resources Approvals using automation features.
Recommendations to others considering the product:
If you have users in different cities, countries and you need to have a project and task software for following this work and capable of adapt and integrate with your existing software, Smartsheet must be your first option.


    Randhir P.

Nice tracking sheet for project planning, Agile and Water Fall model with dashboard functionality

  • August 03, 2021
  • Review verified by G2

What do you like best about the product?
Ease of using and the templates are nice
What do you dislike about the product?
Not in specific, Reporting needs some improvement.
Also it takes long time to open the site sometime.
What problems is the product solving and how is that benefiting you?
Its helping us to track the project development, easy to collaborate with all.


    Joel S.

Great project management tool. Easy-to-use and significant functionality.

  • August 02, 2021
  • Review verified by G2

What do you like best about the product?
Sharing and collaborating tools are unparalled.
What do you dislike about the product?
Lack of basic excel-like functions and shortcuts and inability to use keyboard shortcuts is a big limiting factor.
What problems is the product solving and how is that benefiting you?
Project management with multiple variables and timelines. We have realized benefits related to sharing and collaboration. Easy-to-construct dashboards have also been very helpful for communication with management on project status.


    Hospital & Health Care

Review on Smartsheets

  • August 02, 2021
  • Review verified by G2

What do you like best about the product?
I like the functionality Smartsheets has to offer. It helps me stay organize and easy to track and determine my sheets, reports, dossier, etc. it does of has everything within a sheet- a one stop shop.
What do you dislike about the product?
It can be frustrating for new users to understand the full potential of Smartsheets. Having more visuals and videos on how to create reports, dossiers, dashboards would be beneficial. I like to make new dashboards but not having the proper tools or examples was time consuming and frustrating for me, I can only imagine this being the same case for others who are new to Smartsheets.
What problems is the product solving and how is that benefiting you?
I can have all my sheets in one location. I can tell right away what each sheet is and whether they are a report, dossier, dashboard, etc. I am getting to learn a platform that will help me become a better project manager, manager, but also learn to work with other application groups/members on projects to have success implementations.
Recommendations to others considering the product:
It would be greatto have more visuals and videos when it comes to creating reports, dashboards, etc.


    Non-Profit Organization Management

I enjoy using Smartsheet and would recommend to others

  • July 22, 2021
  • Review verified by G2

What do you like best about the product?
It's easy to colloborate with teams. It's to keep track of multiple projects and their deadlines. The dashboard feature is one of the best feautures for project collobrartion.
What do you dislike about the product?
I dislike the way the report sharing is set up. Specifically when it comes to having multiple sheets to create one report and sharing the report with others, but if that person isn't shared to the original sheet, they won't be able to see the report data. Also forms not being able to separate answers by columns instead of rows is annoying, submitting the same form multiple timese to capture the same data in separate rows makes it less likeley for other's on the team to fill out the form for our specific team needs.
What problems is the product solving and how is that benefiting you?
Team collaboration. I enjoy the automation features, it makes using rules and conditional formatting very easy.
Recommendations to others considering the product:
It's worth the investment for team collobration anad productivity, however there is a very sharp learning curve and a bigger one if the team consists of older people who aren't tech knowledgable.


    Sydney S.

Great project management tool

  • July 15, 2021
  • Review verified by G2

What do you like best about the product?
Smartsheets have every feature imaginable, making project sharing and organization as easy as possible. I particularly like being able to move line items from one sheet to another with the click of a button rather than having to copy/paste or re-enter data on separate sheets. Adding collaborators and having a comment section makes it very easy to keep track of correspondence. I also like being able to see all cell history. This has been a great daily tool for our different departments to communicate easily on job status such as project management and permitting. We also have a customer service rep who checks in periodically to see if we need anything.
What do you dislike about the product?
Right now, i have no complaints for Smartsheets. It seems to autosave regularly which was an issue prior to some of the updates.
What problems is the product solving and how is that benefiting you?
Smartsheet allows me to key in data that updates an entire team of people rather than update each one individually. Comment tagging is also helpful. It allows any of our collaborators to log in at any given moment and see where we are or what is needed on a project.


    Kyle B.

I have been a Smartsheet User for at 8+ years and it has been a very valuable tool for my business!

  • July 08, 2021
  • Review verified by G2

What do you like best about the product?
The main thing that drew me to Smartsheet and it best feature in my opinion is how I can customize and control the multi-user expereince with my team. It has really helped my team and I steamline our communication and work flow.
What do you dislike about the product?
I really don't have any dislikes about the features or system istelf. They have continued to grow and improve the features and I have not taken the time to learn many of the new features so I feel like I am way underutilizing the software but I am still paying the full subscription fee.
What problems is the product solving and how is that benefiting you?
I run a real estate team and I was looking for a online solution to manage our team leads and for a place for the team to be able to work on their leads and give me real time updates without having to mirco manage the team. I found and built that out in Smartsheet many years ago and it continues to fill the need to this day!


    Individual & Family Services

Well organized and useful

  • July 07, 2021
  • Review verified by G2

What do you like best about the product?
The triggers that I can set in place for different tasks. It is excellent to set customized reminders that can notify multiple people at once or as needed. It is a great tool. I like how simple it is to export and import data. It really has grown and become compatible with other softwares and programs making it a better tool
What do you dislike about the product?
It would be great if the automation selection had a custom option to enter the trigger rather than selecting from the ones provided only. While they work great in rare cases, it would be helpful to create your own along with the date ranges offered. As you learn the software, there are ways to work with it to get the desired results.
I will say it has come along way, it has become adaptable and relevant with current trends and business needs including the AI features and crossfuntioning; very versitile!
What problems is the product solving and how is that benefiting you?
It has been beneficial to stay on top of expiring documents by setting reminders the day of creating; it is easy to fill in the expiration date to get reminders and work on specific details in advance to avoid any gaps or delays. Using the filter to generate reports for particular items is excellent. It is a multifunctional software and it is being implemented across all departments to track, create dashboards, live reports, etc; you name it.
Recommendations to others considering the product:
N/A


    Security and Investigations

Smartsheet is efficient

  • July 07, 2021
  • Review verified by G2

What do you like best about the product?
the visibility of data. The flexibility to gather different sheets into one dashboard.
the suer interface and easy to use.
The ability to export to different formats
What do you dislike about the product?
export to pdf - the visual is still not working well, especially the pictures that are on the dashboard.
Integration costs - very expensive to use any additional tools
What problems is the product solving and how is that benefiting you?
project management, share progress with clients, publish dashboards on the web
Giving WOW experience to our customers, easiness to collaborate on the project


    Marketing and Advertising

So much better than Google Sheets

  • July 02, 2021
  • Review verified by G2

What do you like best about the product?
It's easy to create timelines and shift them as needed. Provides a very visual way to see the project plans.
What do you dislike about the product?
There is no way to link spreadsheets and have them automatically update each other. There is no way to sync it with Asana.
What problems is the product solving and how is that benefiting you?
We are keeping projects on track and all parties updated on the next steps.