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Great product being discontinued
What do you like best about the product?
The ability to point clients to a local data storage option provides companies with the best control and information governance. Centralised management of clients and data assists system administrators to deploy and manage large network deployments with ease. Browsing of historical data and prior versions is simple and users can initiate their own data recovery at a highly granular level. Access to technical support is relatively easy and they are quite responsive.
What do you dislike about the product?
The current version of the client that we use which allows for storage of data on an on premise server is being phased out early 2021, meaning that the only option available will be to backup to a cloud service. This is disappointing and makes it largely a clone of every other 'cloud backup' product out there (Mozy, iDrive, etc). A bug exists with licensing where the client floods the network with connection requests to the license server; if the connection to the server cannot be established it crashes the local network.
What problems is the product solving and how is that benefiting you?
inSync provides us with a user accessible local data storage and backup option which is easy to use and manage. This assists with users switching between machines and hotdesking, as well as data recovery in the event of loss or damage of EUC devices. The ability of users to initiate their own data restore and recovery results in a significant decrease in tickets to the Service Desk to perform these tasks.
Recommendations to others considering the product:
Consider whether backup of data to an on premise server is a requirement. If so then this product will not meet your requirements from next year.
Excellent product, wish there was better Linux support!
What do you like best about the product?
Easy to use, easy to deploy. Minimally disruptive to our Engineering folks.
What do you dislike about the product?
Linux support could be better (limited distros, no official support for Ubuntu 20.04 LTS).
What problems is the product solving and how is that benefiting you?
Automated endpoint backup; users have been able to restore their own data when needed.
Recommendations to others considering the product:
macOS deployment was very easy; having a standardized hostname convention also makes deployment less painful.
Great first experience
What do you like best about the product?
The UX is good, since if errors occur, you receive an email with a link to documentation.
What do you dislike about the product?
Some of the terminology is not precise, but that may come with using the product more.
What problems is the product solving and how is that benefiting you?
Druva has helped making backups simple and easy.
Yes and No
What do you like best about the product?
Upsides were that we had the control over data and ease of management.
What do you dislike about the product?
Previously the inSync share was hosted in-house but I think users are forced to move to cloud which I think is not acceptable.
What problems is the product solving and how is that benefiting you?
Sharing data internally and externally while keeping data in-house but this is not possible anymore.
Recommendations to others considering the product:
If you are happy that your data will be hosted on the cloud while using the inSync share feature, I think it’s a good product.
Set it and forget it
What do you like best about the product?
If youre lucky It just works, you literally set up the jobs and leave it. Pretty much how any backup solution should work.
The portal has ADFS support!
The portal has ADFS support!
What do you dislike about the product?
The UI and Web portal is by far the worse I have ever seen, its so bloated and unorganised its very easy to get lost. This goes for tech support engineers and is amusing when watching them trying to find a menu option during a zoom support call.
Over the years of using this there have been a handful of bugs that have stopped backups. Internal comms does not seem to exist among the druva engineers. After x amount of time an engineer who knows about the bug or solution will magically appear to fix it.
There has been two instances of poor release management which resulted in a version being released which ended up killing the backup system.
The support model is like flipping a coin, when you log a ticket sometimes they will try contact you via any means possible. Other times you are stuck in a horrible scheduling system which means you will not get any engineer slots and just have to wait.
Operations you perform in the system such as delete will often result in Druva engineers automatically logging a call, contacting you asking if you have pressed delete by accident. This is very annoying
Over the years of using this there have been a handful of bugs that have stopped backups. Internal comms does not seem to exist among the druva engineers. After x amount of time an engineer who knows about the bug or solution will magically appear to fix it.
There has been two instances of poor release management which resulted in a version being released which ended up killing the backup system.
The support model is like flipping a coin, when you log a ticket sometimes they will try contact you via any means possible. Other times you are stuck in a horrible scheduling system which means you will not get any engineer slots and just have to wait.
Operations you perform in the system such as delete will often result in Druva engineers automatically logging a call, contacting you asking if you have pressed delete by accident. This is very annoying
What problems is the product solving and how is that benefiting you?
We needed a backup product that could backup cloud VMs and Druva ticks that box. There are no real additional benefits apart from it being in the cloud as we were a big Veeam user.
Insync BAckup issue and its resolution
What do you like best about the product?
Hi,
InSync helps you to create a backup of your data as and when necessary. You can customize folders. Administrators don't have visibility for this. You can restore data anytime, anywhere from the cloud.
InSync helps you to create a backup of your data as and when necessary. You can customize folders. Administrators don't have visibility for this. You can restore data anytime, anywhere from the cloud.
What do you dislike about the product?
However, network changes (e.g. IP change, server change) shall be controlled properly. At times, it consumes more bandwidth and may affect your other calls. You need to pause backup in such instances.
What problems is the product solving and how is that benefiting you?
I was not able to back up my data and getting server unreachable error. After raising the case, the root cause is identified by the team and this is being resolved. Biggest advantage is I can take backups again.
Recommendations to others considering the product:
na
A wonderful journey with Druva-Insync started a year back, and it was nice experience
What do you like best about the product?
Dashboard, seamless restore for end users, reports and etc.
What do you dislike about the product?
Customize report, Enterprise search, top 10 consumers
What problems is the product solving and how is that benefiting you?
End user data backup and restore
Recommendations to others considering the product:
a seamless end point backup
Enterprise user in Japan
What do you like best about the product?
Seems to sync smoothly in the background
What do you dislike about the product?
Restore dialog box needs sort options to make finding files easier
What problems is the product solving and how is that benefiting you?
Mobile user backup
Druva review
What do you like best about the product?
Product core and it's functionality,features it offers are much better
What do you dislike about the product?
Nothing much but UI can be better designed
What problems is the product solving and how is that benefiting you?
Secure devicwDruva
inSync is a seamless envaluable tool for IT administrators and stakeholders
What do you like best about the product?
Seamless adaptations for the companies policy and recovery. Giving ownership and freedom to users what to back up and not.
What do you dislike about the product?
Not enough alerts outside of console for failures and users client response. The original setup was seamless but missed some profile creation.
What problems is the product solving and how is that benefiting you?
Online backup for company and needing less IT resources was solved and support end user . I am still am interesting in more value for our purchase.
Recommendations to others considering the product:
I would recommend fully testing the product in parallel with current backup solutions until your comfortable to fully migrate your solution. Outside of the that this product is superior and would highly recommend to others in the IT sector
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