External reviews
External reviews are not included in the AWS star rating for the product.
New Relic for Monitoring and Observability
What do you like best about the product?
App teams can dive down to their issue to figure out their incidents before the external customers informs us.
What do you dislike about the product?
Host Not reporting. If the server is in maintenance mode, the HNR alert is triggered, the server didn't restart properly, and once the server comes out of maintenance mode, no alert is sent.
What problems is the product solving and how is that benefiting you?
Helping the app team detect issues before the customer.
- Leave a Comment |
- Mark review as helpful
Growing complexity over time
What do you like best about the product?
My favorite part of New Relic is the diversity of information it provides. I can start with a Synthetics check which gives me a high level 'good/bad' and then delve deeper into the details with the rest of hte product suite.
What do you dislike about the product?
I personally think that New Relic's interface has gotten increasingly harder to navigate as new product functionality has come online. Certain things that I relied on heavily like the Infra hosts view has become harder to find and is seemingly trending toward deprecation to be replaced but much less valuable modern view that directly steps on the initial messaging for why the old view was designed in the way it was.
What problems is the product solving and how is that benefiting you?
Visility into production systems but also using it for core analytics cases by dumping telemetry from other systems like CLI usages to gauge customer engagement.
Great for tracking perfomance
What do you like best about the product?
New Relic One makes it easy to check for poor-performing webpages and API calls, so my team knows where to look next to improve our users' experience. Permanate links to NRQL queiries make it easy to share information with others and get back to the data later.
What do you dislike about the product?
Figuring out how to do some queries in NRQL can be difficult. Although, I just learned about the ability to use Regex in NRQL, which significantly simplifies some of the queries that I have been using.
What problems is the product solving and how is that benefiting you?
We track errors and performance across dev, staging, and production environments allowing us to see performance changes across builds and releases. Alerts allow us to be notified as soon as issues happen, so we can start looking at them before customers complain.
Splunk to New Relic - My Journey to Learning more about New Relic and Appreciating it more
What do you like best about the product?
- Search logs with the abiliity to see how often an issue is occurring
-Ability to search across multiple accounts
-Dashboard and tab option within dashboards
-Saved searches and drop down to navigate my previous searches
-The ability to add text within the dashboard
-Ability to search across multiple accounts
-Dashboard and tab option within dashboards
-Saved searches and drop down to navigate my previous searches
-The ability to add text within the dashboard
What do you dislike about the product?
-Difference between searching in Browse logs versus NRQL requires a different "language"/format
-Unable to see the raw log and surrounding events
-Unable to regex more than 5 values
-Unable to see the Total number of returned events when faceting
-Regex parsing issues with large events
-Unable to scroll on NRQL queries - Depending on screen size, I have issues where I can't see my charts so I have to view by image
-Unable to include a message with my alert
-Alerts are unable to be excluded within the interface for certain time periods
-
-Unable to see the raw log and surrounding events
-Unable to regex more than 5 values
-Unable to see the Total number of returned events when faceting
-Regex parsing issues with large events
-Unable to scroll on NRQL queries - Depending on screen size, I have issues where I can't see my charts so I have to view by image
-Unable to include a message with my alert
-Alerts are unable to be excluded within the interface for certain time periods
-
What problems is the product solving and how is that benefiting you?
We have been able to track and trend issues occurring in the field. There is a huge benefit to being able to pull a CSV. With saved searches, it's enabled me to quickly change between views. We are able to accurately alert on issues occurring within the field. I want to learn more about machine learning and utilizing that within our company.
New Relic Review
What do you like best about the product?
I like the ability to save searches to help my coworkers perform similar tasks with minimal effort.
What do you dislike about the product?
Inability to easily see the raw log in the search results.
What problems is the product solving and how is that benefiting you?
New Relic makes it easy to support over 2700 store locations with all relevant information at your fingertips.
Full stack observability
What do you like best about the product?
New Relic can get telemetry data almost from any type of source, then data could be structured or parsed all data. The mobile app and synthetics experience is awesome.
What do you dislike about the product?
Does have much on DB monitoring area. The logs still missed complex search techniques like join or sub searches. then webservice logs we get using API are tough to parse.
What problems is the product solving and how is that benefiting you?
it helped to resolve multiple issues. Infrastructure metrics complexities especially when you are in hybrid, ios and android mobile app crash issues. Real user monitoring.
New user, love it, great insights into applications
What do you like best about the product?
User-friendly and not overly complex for non-developers/engineers. Honestly my favorite feature is the "Copy Permalink" that gives me a short url directly to any page.
What do you dislike about the product?
Inability to put comments in their query language NRQL
What problems is the product solving and how is that benefiting you?
New Relic is giving us insights into our application performance, correlated against infra metrics, logs, cross-app tracing. Very good.
Good UI and Proper Documentation
What do you like best about the product?
Their UI and Documentation are Awesome and give a Boost to integrating the APM and Some other agents install easily, their Service MAP is Good we can see which Server is Using which Server
What do you dislike about the product?
Nothing it is a good product for Application Monitoring and Performance, you will integrate a lot of services with it like if you are using AWS then you will integrate all the Services( EC2 in-depth Monitoring and ElastiCache as well )
What problems is the product solving and how is that benefiting you?
It gives a near to real-time Monitoring and logging as well helps to identify the Root cause of issues in production quickly and fixed ASAP to run production APP ASAP
Recommendations to others considering the product:
Definitely try to use this once in a lifetime you will see the positive response from developers and DevOps
Awesome APM traceability
What do you like best about the product?
Options to trace and monitoring our app works fine, and its really complete to get some insight on what is going on the application. New features and graphics are constant been implemented and helping us
What do you dislike about the product?
In the begging its a bit hard to understand how to configure your project, and get consistent insight on it
What problems is the product solving and how is that benefiting you?
APM monitoring and traceability
Don't expect any relationship or help beyond self serve
What do you like best about the product?
They have great features. The platform is robust in most places and the developers were comfortable using it. The sales team was responsive and great to work with on making a plan that works for us
What do you dislike about the product?
Post-sales has been a disaster:
I could be writing a lot more detail but I don't want to waste another minute on this pathetically managed company
Tech support was mediocre at best. We were unable to get in touch with anyone competent by phone. Email communication had a slower turnaround time and difficult to have a smooth back and forth. Most of the time they sent us templated emails pointed to help articles. This caused the integration process between our systems and New Relic for our development team to be a painful and cumbersome one
Over the course of 6 months, we have been trying to do an account split between 2 divisions. There was a constant misunderstanding by email and a refusal to get on the phone. Responses would come in after days, not hours. Our account rep was switched and we were tossed around. Then we were told there was a ticket submitted to get the actual changes made. After a painful 3 months, there were 2 accounts created and we updated the payment information between both. After another month or so we realized they were just split into a parent account and sub-account. There was no change in control (2 separate users) and even worse they auto-renewed(without permission) a large contract on the wrong division wasting thousands of dollars from that division but also charging the other account as a pay as you go which is at a much higher rate than we were contracted in for last year (forget the hours I blew to get this far). Over the course of the next 2 months, we tried to work with our account rep to rectify these 2 glaring issues. At this point, I was prepared to bend over backward and take credit instead of a refund for the error in billing/auto-renewal. It took 2 weeks to get a response as it needed to be sent to their "dispute committee". The response blew me away "Unfortunately, we cannot cancel, refund, or credit you. Your commitment has already been paid in full and recognized. The pushback that the finance team gave was that you are already 6 months into your contract."
Bottom line: New Relic auto-renewed our contract to the wrong account without permission and said because it happened too long ago they will not even consider any sort of remediation.
I could be writing a lot more detail but I don't want to waste another minute on this pathetically managed company
Tech support was mediocre at best. We were unable to get in touch with anyone competent by phone. Email communication had a slower turnaround time and difficult to have a smooth back and forth. Most of the time they sent us templated emails pointed to help articles. This caused the integration process between our systems and New Relic for our development team to be a painful and cumbersome one
Over the course of 6 months, we have been trying to do an account split between 2 divisions. There was a constant misunderstanding by email and a refusal to get on the phone. Responses would come in after days, not hours. Our account rep was switched and we were tossed around. Then we were told there was a ticket submitted to get the actual changes made. After a painful 3 months, there were 2 accounts created and we updated the payment information between both. After another month or so we realized they were just split into a parent account and sub-account. There was no change in control (2 separate users) and even worse they auto-renewed(without permission) a large contract on the wrong division wasting thousands of dollars from that division but also charging the other account as a pay as you go which is at a much higher rate than we were contracted in for last year (forget the hours I blew to get this far). Over the course of the next 2 months, we tried to work with our account rep to rectify these 2 glaring issues. At this point, I was prepared to bend over backward and take credit instead of a refund for the error in billing/auto-renewal. It took 2 weeks to get a response as it needed to be sent to their "dispute committee". The response blew me away "Unfortunately, we cannot cancel, refund, or credit you. Your commitment has already been paid in full and recognized. The pushback that the finance team gave was that you are already 6 months into your contract."
Bottom line: New Relic auto-renewed our contract to the wrong account without permission and said because it happened too long ago they will not even consider any sort of remediation.
What problems is the product solving and how is that benefiting you?
Sarah was our assigned account manager and seemed to have done the most she could have to get this resolved. She understood our frustrations but was unable to get anywhere.
showing 131 - 140