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Reviews from AWS customer

18 AWS reviews

External reviews

569 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Rajan P.

New Relic has been critical for achieving operational excellence.

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
Extremely simple integration with the New Relic agent.
What do you dislike about the product?
No feature to share the graph/traces over an email. We have to keep taking screenshots for our operational performance reviews.
What problems is the product solving and how is that benefiting you?
We use New Relic to solve the following :

1. Tracing multiple API level and non async transactions such as crons, message consumers, business logic, database (RDS, Dynamo, Redis) connections.
2. Test the performance of our Database queries or other external service calls as a proportion of the entire API level transaction performance.
Benefit: This helps us identify bottlenecks in our performance.
3. Trace JVM level metrics of our services .
Benefit : Helps us analyze and fine tune the garbage collection and identify memory leak patterns.
4. Updates for memory, CPU and transaction level errors / failures. We can view theses failures manually or can set alerts on them which are then integrated with email and Pagerduty.
Benefit: These help us resolve operational errors/inadequacies at the earliest.
5. Analyze the traffic, the load and the performance of our APIs and services.
Benefit: This helps us understand end user /client behaviour and helps us fine tune our services better for best performance on high traffic transactions.


    Nika M.

"New Relic Insights - Great Analytics tool

  • July 12, 2020
  • Review provided by G2

What do you like best about the product?
New Relic Inisghts is a analytical tool, it can provide visualization of real-time data, our company uses to track site load times , how many users viewed our page with a certain device , what ISP were they using and etc , its a very powerful tool that has a lot of features,
It has a great UI, provides a of analytical necessary information , has a great integrative capabilities
What do you dislike about the product?
I highly recommend this tool, can't say anything bad about it
What problems is the product solving and how is that benefiting you?
It gaves us opportunity to track Site perfomance , to give users a great experience and detect any problems that occur


    Stewart W.

Invaluable performance monitoring

  • April 28, 2020
  • Review provided by G2

What do you like best about the product?
Effectively real time stats. Detailed performance insights with minimal setup and negligible impact on the hardware performance.
Good portal for application metrics review.
Very reliable and we have seen very few / if no real outage. Integrates well with alerting tools.
What do you dislike about the product?
The best way to navigate the stats / details can be difficult to get your head around at first, so worth setting aside sufficient time to learn how to use and make the most of.
It is not a cheap product, so beware of you ROI and plans for usage to ensure you get maximum value.
What problems is the product solving and how is that benefiting you?
Production performance monitoring in order to avoid and identify performance bottlenecks.
APM has given us a really useful tool to identify the major causes of performance issues from an application and database standpoint.
Recommendations to others considering the product:
Price will be one of the major considerations for APM as it is not a cheap product. New Relic are very easy to deal with so worth contacting support and getting a trial (and getting help setting up) so you can fully evaluate to see the value this can bring to you.
Make sure you look at the other New Relic tools that can be used in conjunction with APM. We also use Infrastructure component, Alerts and Synthetics.


    Lasha J.

Great tool for user experience performance tracking

  • April 21, 2020
  • Review provided by G2

What do you like best about the product?
Tool provides detailed info about application performance on browser level. Metrics like errors, web site performance can be collected, which helps to determine issues. API integrations are good and alerts, I like them, full with info.
What do you dislike about the product?
Its more likely what I would like to see in this tool, exceptions on browser level would be very good to have at place.
What problems is the product solving and how is that benefiting you?
web site performance tracking are possible with new relic browser module. Quick detection of performance degradation, detailed alerts can be useful, especially after releases.


    Ucha D.

New relic insights - realize and analyze

  • April 19, 2020
  • Review provided by G2

What do you like best about the product?
We have 2 products form new relic, browser and insights. Using it is quite simple and easy to understand, charts and buttons are modifiable, Creating custom charts of your liking is relatively easy and you can have any kind of data present.
What do you dislike about the product?
Thing's I dislike are pricing the most, there are many tools on the markets that provide cheaper services. Also for a user who has not used its queries before, It might be little challenging.
What problems is the product solving and how is that benefiting you?
We are monitoring website performance with new relic everyday and analyze the data for every provider, device and ETC. Its in our interest that our website performance is in our determined margins.
Recommendations to others considering the product:
Considering the cost, you must analyze its every feature and if it justifies it, you should definitely get it . Its custom charts and dashboards creation is very good and useful.


    Information Technology and Services

Great analytics and alerting for large software

  • September 27, 2019
  • Review provided by G2

What do you like best about the product?
New relic was to set up and has been easy for the whole team to use for different needs. It gives us a good overview of our server and app health and alerts us to errors or issues quickly.
What do you dislike about the product?
Some of the error reporting could be a bit deeper and easier to debug - that could be in part because of our complicated software though.
What problems is the product solving and how is that benefiting you?
We use new relic for our day to day server insights and have it up on a wall to monitor our day to say utilization.


    Mauro G.

best apm monitoring

  • September 22, 2019
  • Review provided by G2

What do you like best about the product?
easy to setup, easy to use and very powerful for sure is the best apm i tried.
great with ruby on rails, very good with python and php, one of the best with nodejs.
What do you dislike about the product?
the price is very high and the free plain changed and now is not so convenient
What problems is the product solving and how is that benefiting you?
it's possible to monitor and analyse the software in the most small and particular details.


    Information Technology and Services

Useful APM tool

  • August 20, 2019
  • Review provided by G2

What do you like best about the product?
The dashboard provides insightful information of server usage (cpu usage, memory) and webpage response (in milliseconds) in one glance. Besides that, it shows specific script and even database query which takes longer than usual execution time. This is a very effective way to find out, troubleshoot and improve response time of specific script or webpage.
What do you dislike about the product?
The price is very high compared to its competitors.
What problems is the product solving and how is that benefiting you?
We use it primarily for application performance monitoring for production environment. We think it serves its purpose well.
Recommendations to others considering the product:
NewRelic has been the industry leader (APM) for many years. If you have enough budget, I would definitely suggest you to consider NewRelic.


    Information Services

Good tool for monitor your application.

  • July 04, 2019
  • Review provided by G2

What do you like best about the product?
Gives simple and detailed performance insights for each part of your application or environment and that too in real-time!
What do you dislike about the product?
Paid version is exterminate expensive otherwise it is ok for me
What problems is the product solving and how is that benefiting you?
New Relic enables us to detect and fix issues on our production servers faster.


    Media Production

Moving towards a new dimension of monitoring

  • April 24, 2019
  • Review provided by G2

What do you like best about the product?
High level and low level details can be fetched easily. Rest API support
What do you dislike about the product?
Subscription can be tricky to deal with . If I have multiple accounts each for one Env , I need subscription for each of them
What problems is the product solving and how is that benefiting you?
Deployment time , enhanced monitoring of performance of apps, one monitoring console for all stuff