External reviews
571 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Excellent for analytics and customer health tracking procedures.
What do you like best about the product?
Fantastic API and BI applications. Our development team provides us iwth visual representations of our client health and promotes our adoption practices for our clients.
What do you dislike about the product?
Some of the data points we capture in our DB aren't able to be exported into our instance of New Relic. However, I still give a 9/10.
What problems is the product solving and how is that benefiting you?
Increased ability for our team to showcase value and ROI for our clients.
Recommendations to others considering the product:
Ensure you have the right team of developers helping implement the insights and putting them into action.
good product for granular monitoring
What do you like best about the product?
It is a easy to get to use and learn tool to monitor both web and other transactional apps in the organization. The set up documentation was very user friendly for us to test this product with a quick ramp up.
What do you dislike about the product?
Once set up if we need to refer for maximizing usage of the features available with available documentation, the documentation is not very detailed and hence does not help us to get to the next level. However, they have a user forum which can be leveraged.
What problems is the product solving and how is that benefiting you?
We tested the relic browser for real time monitoring of security alerts to see if we can get on top of issues at a very stage and the product did a good job of providing basic monitoring.
Recommendations to others considering the product:
do a granular testing for the use case in the business to ensure that it does what you want it to do
everything is awesome with New Relic APM!
What do you like best about the product?
It doesn’t just ‘monitor’ different aspects of our work, but it also connects them in a comprehensive union. I was pleased to discover that response time can be divided in backend layers.I like that it didn’t take me days to set it up, and even if I was suspicious at the beginning, I received a feature-packed monitoring system. Performance is outstanding so far, having in mind that we’re only using a free plan to keep an eye on our service. Imagine what an upper plan could do!
What do you dislike about the product?
0There is nothing about New Relic APM I don't like.!
What problems is the product solving and how is that benefiting you?
We located and defeated many ill-performing queries, removed delays and bottlenecks in our server desk IO and traffic charge. The list of benefits is quite long.Every time the application went down, I was able to identify the problem and to solve it too.!
Recommendations to others considering the product:
i recommend it,you should try it!
Excellent monitoring tool
What do you like best about the product?
Newrelic has tons of integrations and plugins with other tools
What do you dislike about the product?
Using Newrelic is a bit expensive when compared to other tools
What problems is the product solving and how is that benefiting you?
Monitoring and alerting
New Relic Review
What do you like best about the product?
I like the amount of detail the reporitng can show and the uniqneness of the alerts that can be set. The email notifications are clear when viewing them if you are just waking up or get alerted in the middle of the night about a happenstance. I can easily find the problem with flexibility in the amount of detail I can set in the titles. I have full control in what I can control it is telling me at a certain time.
What do you dislike about the product?
What I dislike about the software is how certain categories are named. There are many different methods of reporting and you have to be certain what each alert is reporting the way you want it to, otherwise if the server fails and none of the reports show an issue, you are screwed. Hover over options can be super useful, but none are implemented. I also dislike the amount of detail the walk throughs go into with setting up, say, insights for certain processes. The documentation for how to do that with certain taks can be better worded, or be more in detail as a walk through.,
What problems is the product solving and how is that benefiting you?
Keeping our virtual and physical server farms up and running. Benefits are around the clock reporting with detailed historical info for each. We don;t have to consume as much onsite resources.
Recommendations to others considering the product:
Good luck reading the details of the reporting categories.
New Relic Monitoring
What do you like best about the product?
We use new relic APM to monitor services, apps and data processing performance. For any degradation in performances, we get email alerts which is awesome.
What do you dislike about the product?
Nothing to dislike till now. No complains.
What problems is the product solving and how is that benefiting you?
We do not have to constantly look at our monitoring dashboards. For any performance issues, we get alerts from new relic. It also helps management make provisioning decisions for processing jobs.
New Relic APM
What do you like best about the product?
Ease of use of the software. The reports provided and alerting mechanisms. Very valuable tool for my technical team. They are the ones using it and then are able to provide better support to our end users. While I dont use the tool I was the executive sponsor of the tool for utilization by my IT team. They provide data and reports to me that I am able to share with executive leadership.
What do you dislike about the product?
Tool has performed well in our environment and provided good insight to our web infrastructure. As a new user nothing to dislike so far.
What problems is the product solving and how is that benefiting you?
We wanted to gain more insight into our web infrastructure and see what type of performance we were really getting. Wanted to narrow down issues in order to be more pro-active in solving problems. We also wanted to be proavtive in alerting to potential problems prior to them becoming full fledged issues. The tool has enabled my technical team
Recommendations to others considering the product:
Ensure you review all capabilities thoroughly to ensure you get what you want. Make sure technical team involved both from an infrastructure and application development perspective.
New Relic helps us get meaningful insights into our websites and applications
What do you like best about the product?
Both hosting and dev can use New Relic to see what the bottlenecks and errors are with our applications and websites. We sometimes have high error rates and need to ensure that our applications are running to their potential.
What do you dislike about the product?
The interface could use a facelift and be a bit more intuitive with navigation.
What problems is the product solving and how is that benefiting you?
Error rates and application robustness. We have been able to make our applications and websites more responsive by using New Relic.
Great product for monitoring services
What do you like best about the product?
This software is great to monitor your production APIs. It provides metrics and allows you to identify services that are taking a long time to respond.
What do you dislike about the product?
The product does not have good support for NServiceBus monitoring which I use on a daily basis.
What problems is the product solving and how is that benefiting you?
As a developer it allowed me to identify where the services we have deployed are facing latency. This is really useful information to allow us to fix them in future releases.
Recommendations to others considering the product:
Definitely worth it.
We have been able to proactively identify failures before they happen
It monitors all of our services that are running. It also monitors our infrastructure. Therefore, we use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations.
How has it helped my organization?
We have been able to proactively identify failures before they happen. As an example of something in the last week, we had an instance where a volume was filling up on one of our VMs, so we set up a basic alert that if it got to a certain point, it would send me an email. This way, my support team or I could take some action on it and execute a run look. This has prevented failures from occurring in our production environment.
What is most valuable?
The alerts that it provides is one of the most common things that we use. As an example, when a service isn't performing how we anticipated it, either I receive an email or my support team receives an email, then we can take action on it.
What needs improvement?
It is complicated, especially in how you interpret the data that it provides. For someone who works in it every day, I can figure out what I want. For the general, every day developer who uses it once a month, there is large learning curve to figure out exactly the information that they want from it. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful.
Sometimes, it is difficult to work through and figure out. Some things are difficult to work through which is why I haven't done them yet, because it will take me six hours to figure out how to set them up, e.g., the dashboard. How I want it to look and how the developers might want to interpret that data, but I don't have six hours to go figure this out, and it takes a long time to do this stuff.
They have this alerting capability where I can set up an alert policy, then within that alert policy, I can set up as many alerts as I want. I can set up one or I can set up a 1000. I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy. Right now, I have to go through them manually and deactivate each one that I don't want to use.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I have never seen it be down or unavailable. So, the stability is good.
What do I think about the scalability of the solution?
I've never had an issue with scalability. They have been able to scale and handle everything that we've sent them.
How is customer service and technical support?
I have used their online support. I don't think I've ever had a phone call from anyone, but I've definitely exchanged some emails with their online support forums, which has worked out well.
Which solutions did we use previously?
We used to use AppDynamics, which is one of their big competitors. I don't exactly know why the switch. We were told to go to New Relic. I think a lot of it had to do with the cost. Possibly, they found New Relic to be a cheaper alternative to AppDynamics.
How was the initial setup?
The configuration and installation were good. New Relic has some very good documentation. Everything in their API is some of the best that I have seen. It wasn't without issues because it's a piece of technology, and we had to figure out how to use it, but everything has worked well.
The issues were working through the documentation and figuring out exactly how to implement on some of the technology.
What about the implementation team?
I did all the configuration, so there is a portion where we install an agent on our infrastructure and on our web services that run. I did all of that configuration. They gave me the account ID and the license to go with it, and I configured that in some of their config files, then I knew exactly where to send the logs to, etc.
What's my experience with pricing, setup cost, and licensing?
Corporate handled the licensing and the purchasing of it, then they gave me a license key. However they configured it is how we use it.
What other advice do I have?
If you are looking to evaluate New Relic, compared it to other products, it is very powerful in terms of what it can do. However, it is a complicated to interpret some of the data which is provided with it. There is a trade off if you want to implement this product versus implementing something that is simpler and out-of-the-box, but not obtaining as much depth in what you can learn.
showing 161 - 170