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Powerful Observability for Real-Time Monitoring and Optimization
What do you like best about the product?
What I appreciate most about New Relic is its thorough real-time monitoring, which links application performance directly to the end-user experience. This is enhanced by detailed transaction data and robust, customizable dashboards. The platform’s user-friendly setup and extensive integrations with DevOps and cloud tools make troubleshooting and root-cause analysis faster, allowing teams to optimize performance efficiently across various environments. This end-to-end visibility, from the frontend to the infrastructure, supports proactive decision-making and helps minimize downtime.
What do you dislike about the product?
A common concern with New Relic is its complex pricing model, which can lead to unexpectedly high costs as data volumes and the number of user seats grow. This complexity often makes budgeting a challenge for some teams. Additionally, the platform presents a steep learning curve and features a user interface that can feel overwhelming, particularly for newcomers or those without a technical background. The software can also be resource-intensive, with its agents sometimes consuming considerable CPU and memory, which may drive up infrastructure costs and complicate deployments in larger environments. Users have further pointed out certain limitations, such as restrictions on concurrent active sessions from different locations and, at times, slow or limited customer support—especially for smaller accounts. Taken together, these issues can create challenges in terms of usability, cost management, and operational overhead, even though New Relic offers robust capabilities.
What problems is the product solving and how is that benefiting you?
New Relic effectively addresses several key challenges in modern application and infrastructure management, and the benefits have been significant for us. One major problem it solves is the lack of real-time visibility into complex, distributed systems. With New Relic, we gain comprehensive, up-to-the-minute insights into application performance, infrastructure health, and user experience, which allows us to monitor our environment more effectively.
Troubleshooting has also become much more efficient. Previously, identifying the root causes of performance issues or outages was often time-consuming and frustrating. New Relic’s detailed transaction traces and anomaly detection tools have made this process faster and more accurate, enabling us to resolve incidents with greater confidence.
Additionally, as our infrastructure has grown, managing resources and controlling costs has become increasingly important. New Relic’s analytics and cost-control features help us optimize resource usage and keep expenditures in check.
Overall, the platform enables proactive monitoring, allowing us to catch issues before they impact users and maintain high service levels. Its unified dashboards and integrations have also improved collaboration across our teams, leading to quicker incident resolution. The actionable insights we gain from New Relic support data-driven decisions, helping us optimize performance, enhance user experience, and scale our systems more effectively.
Troubleshooting has also become much more efficient. Previously, identifying the root causes of performance issues or outages was often time-consuming and frustrating. New Relic’s detailed transaction traces and anomaly detection tools have made this process faster and more accurate, enabling us to resolve incidents with greater confidence.
Additionally, as our infrastructure has grown, managing resources and controlling costs has become increasingly important. New Relic’s analytics and cost-control features help us optimize resource usage and keep expenditures in check.
Overall, the platform enables proactive monitoring, allowing us to catch issues before they impact users and maintain high service levels. Its unified dashboards and integrations have also improved collaboration across our teams, leading to quicker incident resolution. The actionable insights we gain from New Relic support data-driven decisions, helping us optimize performance, enhance user experience, and scale our systems more effectively.
Real-Time Analytics and Deep Visibility—Perfect Fit for Our Business
What do you like best about the product?
Deep visibility, real time analytics, APM capabilities
What do you dislike about the product?
Nothing so far, suites best for our business requirement
What problems is the product solving and how is that benefiting you?
Its real time analytics is helping to identify the root cause of some complex problems faced in production through its log monitoring and analysis feature
Newrelic is good but if it use other features it can be best.
What do you like best about the product?
It's ui is so simple, easy to understandable.
What do you dislike about the product?
Some features are available in other monitoring tool but not in new relic
What problems is the product solving and how is that benefiting you?
There are many problems solved by newrelic. The customer support team is excellent.
Real-Time Insights and Alerts, but Billing Complexity Needs Work
What do you like best about the product?
It provides real-time data with customizable alerting based on performance thresholds, anomalies, or errors. This enables faster detection and resolution of issues before they impact end users.
What do you dislike about the product?
Complexity in understanding the granular details of billing.
What problems is the product solving and how is that benefiting you?
It reduces MTTR and gets to the root cause at the earliest. it integrates well with multi layer technology
Powerful Debugging with New Relic, but Beware of Opaque Pricing
What do you like best about the product?
I "like" New Relic's full-stack APM for its x-ray-like visibility into code, databases, and errors, making debugging a superpower.
What do you dislike about the product?
I "dislike" New Relic's opaque, usage-based pricing that can hit teams with unexpectedly high bills after data spikes.
What problems is the product solving and how is that benefiting you?
New Relic addresses performance bottlenecks, outages, and user experience issues with real-time, full-stack monitoring.
It enables faster debugging, enhances system reliability, and fosters team collaboration, saving time and reducing stress.
It enables faster debugging, enhances system reliability, and fosters team collaboration, saving time and reducing stress.
Comprehensive Observability and Seamless Integration with New Relic
What do you like best about the product?
I also value how smoothly it integrates with a variety of environments and services, including cloud infrastructure, APIs, and microservices. The alerting and anomaly detection capabilities are especially useful for proactively spotting issues before they affect end users.
Overall, the depth of insights and the comprehensive observability tools offered by New Relic make it a valuable platform for ensuring high system reliability and enhancing performance.
Overall, the depth of insights and the comprehensive observability tools offered by New Relic make it a valuable platform for ensuring high system reliability and enhancing performance.
What do you dislike about the product?
One aspect I find frustrating about New Relic is the complexity of the initial setup and configuration process. It often requires considerable time to adjust dashboards, set appropriate alert thresholds, and filter out irrelevant data in order to obtain truly meaningful insights.
What problems is the product solving and how is that benefiting you?
New Relic enables us to identify performance issues, bottlenecks, and errors across both our applications and infrastructure in real time. With its full-stack observability, we can monitor everything from the frontend user experience to backend services, which allows us to quickly detect and resolve issues before they impact our end users.
The platform’s detailed metrics, distributed tracing, and alerting capabilities make it much easier to pinpoint the root cause of problems and reduce our mean time to resolution (MTTR). As a result, we have seen notable improvements in application reliability, system performance, and overall customer satisfaction.
The platform’s detailed metrics, distributed tracing, and alerting capabilities make it much easier to pinpoint the root cause of problems and reduce our mean time to resolution (MTTR). As a result, we have seen notable improvements in application reliability, system performance, and overall customer satisfaction.
Comprehensive Full-Stack Observability with Easy Setup and Customizable Dashboards
What do you like best about the product?
The platform excels at delivering full-stack observability in one place, allowing teams to monitor applications, infrastructure, logs, and user experience in real time without relying on several different tools. Its straightforward setup and wide range of integrations make it easy to instrument services across cloud, container, and on-premises environments. Additionally, the customizable dashboards enable teams to visualize performance trends and rapidly identify issues. The Customer Support was very helpful and resourceful.
What do you dislike about the product?
One downside of New Relic is its complicated pricing structure. As data volumes increase, costs can rise rapidly, which makes it challenging for some teams to accurately predict their budgets.
What problems is the product solving and how is that benefiting you?
New Relic addresses the challenge of gaining visibility into complex, distributed systems by consolidating application performance, infrastructure monitoring, logs, and user experience data into a single platform. Rather than juggling several disconnected tools, it offers a unified source of truth, making it much easier to detect, troubleshoot, and resolve issues efficiently. This leads to a reduction in mean time to resolution (MTTR), less downtime, and a better experience for end users. Developers benefit from detailed insights into code performance and dependencies, while operations teams find capacity planning and proactive monitoring more straightforward. In the end, this results in faster problem resolution, greater reliability, and increased confidence in delivering stable, high-performing digital services.
Comprehensive Monitoring and Fast Root-Cause Analysis with New Relic
What do you like best about the product?
My overall experience with New Relic has been positive. It provides deep visibility into application and infrastructure performance, with intuitive dashboards and powerful APM capabilities that make root-cause analysis much faster. The distributed tracing, alerting, and integration options with cloud services (like AWS and Kubernetes) have been especially helpful in proactive monitoring and reducing MTTR.
What do you dislike about the product?
While New Relic offers excellent visibility and analytics, its pricing model can be a bit complex and expensive for large-scale environments.
Additionally, the UI can feel cluttered at times, and navigating between APM, infrastructure, and logs could be more intuitive. Some dashboards also take time to load when handling large datasets.
Additionally, the UI can feel cluttered at times, and navigating between APM, infrastructure, and logs could be more intuitive. Some dashboards also take time to load when handling large datasets.
What problems is the product solving and how is that benefiting you?
New Relic has given us comprehensive visibility into our applications, infrastructure, and services. With its capabilities, we can quickly detect performance bottlenecks, identify errors, and monitor essential business transactions in real time. This has led to faster incident response, more efficient resource optimization, and an improved experience for our end users. The platform serves as a centralized hub for observability, allowing us to monitor application performance, track infrastructure metrics, and follow distributed traces. Our DevOps team benefits from being able to swiftly identify latency issues, analyze logs and traces, and correlate metrics across different services. As a result, we have seen a notable reduction in our Mean Time to Recovery (MTTR) and have gained greater confidence in our system reliability and deployments. The enhanced visibility into performance and errors allows us to perform root-cause analysis more quickly and resolve issues proactively, which has ultimately led to better uptime and increased user satisfaction.
New Relic Review 2025: Powerful Full-Stack Observability
What do you like best about the product?
Unified, Full-Stack Observability
Users really appreciate having metrics, traces, logs, error monitoring, front-end & back-end all in one place. They highlight that it gives visibility across the whole stack so you can trace issues end-to-end without stitching multiple tools together.
Users really appreciate having metrics, traces, logs, error monitoring, front-end & back-end all in one place. They highlight that it gives visibility across the whole stack so you can trace issues end-to-end without stitching multiple tools together.
What do you dislike about the product?
Users frequently complain that costs escalate quickly, especially as usage (data ingestion, retainment, etc.) increases
What problems is the product solving and how is that benefiting you?
New Relic helps us monitor the health and performance of our entire application stack in real time. It brings together metrics, logs, and traces from multiple services into one unified view, allowing us to quickly detect bottlenecks, pinpoint root causes, and resolve issues before they impact users. This has significantly improved our incident response times, reduced downtime, and given our team better visibility into both application and infrastructure performance. Overall, it helps us maintain higher reliability and deliver a smoother user experience.
Your Go-To Tool for Bug Tracking and Monitoring and streamlining Performance Insights
What do you like best about the product?
1. Good for troubleshooting & root cause analysis. 2. Rich analytics and dashboards
What do you dislike about the product?
Some users say it can be overwhelming for beginners, especially when setting it up end to end, tuning alerts, building dashboards, etc
What problems is the product solving and how is that benefiting you?
Monitors applications, infrastructure, logs, and traces in one unified platform.
Gives end-to-end visibility — from frontend performance to backend services to databases.
Helps you quickly identify where issues originate (code, infrastructure, or external APIs).
Gives end-to-end visibility — from frontend performance to backend services to databases.
Helps you quickly identify where issues originate (code, infrastructure, or external APIs).
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