I use New Relic for monitoring and observing the entire environment. It offers end-to-end monitoring and observability to predict potential impacts in the coming weeks. For instance, it can detect if two endpoints start consuming more bandwidth than usual, thereby providing more insights about potential impacts on the environment.
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New Relic - An automated , Easy to setup Monitoring Solution
What do you like best about the product?
- Wide range of Solution and Integrations available
- The sheer ease of setting up the agents
- The amazing free-tier offerings
- Ranges from APM to infrastructure monitoring to distributed tracing
- Powerful Dashboards and alerts
- Multi Environment Support
- The sheer ease of setting up the agents
- The amazing free-tier offerings
- Ranges from APM to infrastructure monitoring to distributed tracing
- Powerful Dashboards and alerts
- Multi Environment Support
What do you dislike about the product?
- Pricing can get expensive
- Agent overhead can impact resources
- Privacy control
- Agent overhead can impact resources
- Privacy control
What problems is the product solving and how is that benefiting you?
New relic provides visibility into our application and server, which helps to detect performance issues or bottlenecks and respond to incidents quicker. New relic's ability to co-relate application errors with server or database spikes or slowdowns helps to identify and mitigate the issues faster, thus significantly improving our downtimes and optimizations. The proactive alerting also helps to optimize performance before the users can notice an impact, therefore making it a critical tool in our fine tuning and reliability monitoring.
End-to-End Application Monitoring
What do you like best about the product?
Monitor the entire application stack, including front-end (browser and mobile), back-end, and infrastructure. Eg: Monitoring a real-time e-commerce PHP platform's response times during a sale.
What do you dislike about the product?
I use NewRelic on my Magento application. Magento relies heavily on cron jobs for indexing, cache refresh, and order processing. New Relic may interfere with these, sometimes causing unexpected slowdowns or failures in background tasks.
What problems is the product solving and how is that benefiting you?
Helps optimize MySQL performance( slow queries) , Alerts on issues—notifies me before a crash or slowdowns affect customers
Powerful observability with learning curve for beginners
What do you like best about the product?
I liked robust and intuitive platform for monitoring, comprehensive dashboards for insights and real time alerts. Easy to use after getting the hold of it. Integration was easier than expected.
What do you dislike about the product?
Learning curve felt like bit steep for new comers, pricing structure was complicated and a little more on expensive side.
What problems is the product solving and how is that benefiting you?
It helped us solve critical problems related to infra health by real time issue detection and application performance monitoring. Insights were helpful in detecting bottlenecks.
Simple to use, effective to apply.
What do you like best about the product?
a grate feature was the ease of use. I used in my Node Application, it was very easy to integrate and implement in the overall application. All it took was installing the npm package and a few lines of code to add in my code base.
Another feature I loved was the user experience, it was very smooth. Every feature was easily available, while the customer support is amazing, user rarely needs it because they can explore easily on their own.
Another feature I loved was the user experience, it was very smooth. Every feature was easily available, while the customer support is amazing, user rarely needs it because they can explore easily on their own.
What do you dislike about the product?
The free tier allows very limited user to access. Makes it a bit difficult to collaborate. Also a minor flaw was logs, I tried to monitor logs but the logs were not as detailed and robust as I expected.
What problems is the product solving and how is that benefiting you?
Mostly the product(s) used to have problems, a bad API or the server specs being not enough. This would often result in a slow app or sometimes a crash, what we needed was monitoring and observability of our entire infrastructure and application. While some cloud providers have their own tools, they are not as feature rich or there are multiple that are scattered, this eventually becomes cluttered and a mess to maintain.
New Relic helped us solve these problems by having all of the features such as logging, APM, Server Monitoring, Server health and more, all in a single platform. Since we started using New Relic, it has become much easier to debug problems, and be proactive regarding Application health and scaling.
New Relic helped us solve these problems by having all of the features such as logging, APM, Server Monitoring, Server health and more, all in a single platform. Since we started using New Relic, it has become much easier to debug problems, and be proactive regarding Application health and scaling.
Real-Time Alerts And User-Friendly Interface: A Product Analysis
What do you like best about the product?
Real time alerts, user friendly interface
What do you dislike about the product?
Supports many integrations so difficult to identify and configure the suitable one.
What problems is the product solving and how is that benefiting you?
Improve compliance & risk management
Easy to use and highly customizable observability platform
What do you like best about the product?
New Relic makes it really easy to transition to their solution since its comes with many pre-built queries and ready to use monitors through its premium interfaces. The solution is cloud-agnostic and highly compatible with various telemetry sources, which made it an ideal all-in-on ecosystem for our observability needs. We were able to utilize it to get more granular on what we spend our money on and further optimize our logs and traces. One of the stronger feature they offer is their application and performance monitoring interface (APM), which comes mostly ready-to-use with set monitors and tools to drill into discrepancies.
What do you dislike about the product?
I think one of the downside of New Relic is its pricing structure, which comprised of two components : the amount of data ingested and the number of user seats provisionned at each tier level. Altough the basic access tier come free of charge and the core tiers is pretty affordable, they do fall short when it come to usability of the more important features New Relic has to offer. The full platform access tier does provide all the functionnalities most users need, but the price increase is very substantial with this one. I would love for New Relic to come up with an alternative tier that provides a bit more than core, yet less that full platform, at an intermediate price.
What problems is the product solving and how is that benefiting you?
New relic is solving the problem of keeping track of various monitor that comes in diverse format and from various telemetry source, and it does so all in one place and in a consistent matter. The benefit I get from the platform are end-to-end obersability, which translates to automation of alerting workflow, quicker incident response and better SLA for our services.
It was my application performance tracker
What do you like best about the product?
It was able to give me the best visibility over my app performance. Detailed dashboards, insightful metrics, and powerful alerting capabilities that help me identify issues quickly and resolve them even quicker are the things that I love. Having this end-to-end tracing of transactions is key for identifying performance improvements and bottlenecks.
What do you dislike about the product?
New Relic is loaded with features but what we dislike is the potentially complicated and pricey pricing structure for smaller businesses or those who do not require extensive monitoring.
What problems is the product solving and how is that benefiting you?
New Relic has been critical in keeping my applications healthy and performant. It has helped me to identify problems before they arise and with adequate solution, facilitated judicious use of resources, and provide a smooth user experience.
Efficient network monitoring with robust APM and alerting capabilities
What is our primary use case?
How has it helped my organization?
New Relic helps us maintain and shape the environment from a network perspective by providing end-to-end monitoring and observability. It offers insights into normal and peak behaviors, alerts us to any issues, and assists with remediation plans.
What is most valuable?
The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors. Additionally, we can simulate user actions to assess the user experience. The alerting capabilities are also efficient, sending emails and desktop notifications, and providing remediation options.
What needs improvement?
The pricing could be improved as it is quite high relative to what is offered. The cost versus performance efficiency could be better. Apart from that, I don't need any specific improvements to the features themselves.
For how long have I used the solution?
I have been working with New Relic for over one and a half years.
What do I think about the stability of the solution?
New Relic is highly stable. I have never experienced an outage or any misbehavior with this solution.
What do I think about the scalability of the solution?
New Relic offers high scalability. It is quite flexible and can scale according to our needs.
How are customer service and support?
The technical support team for New Relic is good. I would rate them a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before New Relic, we did not use any specific solution for observability. We used normal monitoring tools.
How was the initial setup?
The initial setup of New Relic is super easy and straightforward. It involves proposing the solution to the client, activating administrative users, and customizing dashboards and alerts based on customer needs. Training and preparation made the process smooth and efficient.
What about the implementation team?
The deployment typically requires two to three tier-one or tier-two team members from the technical team.
What's my experience with pricing, setup cost, and licensing?
The pricing is relatively high. It can be quite costly compared to the performance efficiency, making it not very value for money, especially for smaller businesses.
Which other solutions did I evaluate?
We evaluated several other options like Datadog. However, after comparing prices and support, we chose New Relic.
What other advice do I have?
Do not implement New Relic until you have identified your needs and ensured that it meets your specific requirements. Proper assessment and planning are crucial.
I'd rate the solution eight out of ten.
Monitor applications, error logs, and Azure Kubernetes
What is our primary use case?
It is used to monitor applications, error logs, and Azure Kubernetes. We have used this as a self-hosted service in Kubernetes. We are not using it as an agent-based service. We self-hosted this New Relic on Kubernetes and maintained it as a service.
What is most valuable?
It can be integrated with PagerDuty and ServiceNow, which can auto-generate alerts and incidents and assign them to the concerned team. The dashboards can also be customized. We can also check the trends over the past year or so.
What needs improvement?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue.
It could be bit better. We are looking at sorting the error loss by date, keyword, or something similar and grouping the logs with some keywords, like error.
For how long have I used the solution?
I have been using New Relic for two years.
What do I think about the stability of the solution?
I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability an eight out of ten.
How are customer service and support?
I haven't got any issues, so I should get support from a New Relic technical team. We hosted this on our own, and even though this is a self-hosted service, we are managing it.
How was the initial setup?
The initial setup is simple. We are using the Relic Chart deployment on Kubernetes, but it can be done in an hour and should not take longer.
What's my experience with pricing, setup cost, and licensing?
We just got a license for self-hosting and have set it up to do this.
What other advice do I have?
Some add-ons have been integrated. You can integrate with New Relic to get deeper insights into the logs.
I have worked on two monitoring tools: New Relic and OpeRant. In addition, I used Azure Monitor. It's completely different, monitoring only the infrastructure, not the applications. We need to know application insights about querying and everything, but it's more user-friendly.
Overall, I rate an eight out of ten.
Extremely powerful, supported with well maintained documentation
What do you like best about the product?
NRQL, New Relic's customer query language, forms a fundamental layer of the platform that sets it above the competitors from our perspective. The competition try to state that NRQL has a steep learning curve that makes usage harder, however there are many ways that New Relic overcome that: strong documentation, samples throughout the platform, and even AI that can generate NRQL queries for you.
The agents are trivial to install and set up, with the documentation being well maintained. New Relic have a strong commitment to Open Telemetry, helping customers avoid vendor lock-in.
The agents are trivial to install and set up, with the documentation being well maintained. New Relic have a strong commitment to Open Telemetry, helping customers avoid vendor lock-in.
What do you dislike about the product?
There are attempts in New Relic to use AI-like tools to understand the root cause of incidents in complex interconnected systems, but frankly we've never found this to be effective, so while it can highlight all the various issues occurring it does not seem able to pin point which issues are the cause and which are the symptoms. We've had to build up custom dashboards and tooling to fill this gap.
New Relic's price model allows free users to access custom dashboards for free, but puts a paywall around showing the same data in New Relic's own views. This pushes cost-sensitive customers to duplicate New Relic views in dashboards, which makes an overhead and reduces usability.
New Relic's price model allows free users to access custom dashboards for free, but puts a paywall around showing the same data in New Relic's own views. This pushes cost-sensitive customers to duplicate New Relic views in dashboards, which makes an overhead and reduces usability.
What problems is the product solving and how is that benefiting you?
New Relic gives us the "single pane of glass" to understand all out platforms, across multiple data centres in the cloud and on-premise. The collation of data into one platform significantly reduces MTTR by helping us broaden everyone's awareness of their neighbour systems and opening up prior black boxes.
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