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Reviews from AWS customer

14 AWS reviews

External reviews

516 reviews
from and

External reviews are not included in the AWS star rating for the product.


3-star reviews ( Show all reviews )

    Retail

Applocation Monitoring

  • January 10, 2018
  • Review provided by G2

What do you like best about the product?
I really like the interface for monitoring web applications.
What do you dislike about the product?
I don't have any dislikes expect for the speed of it; although my machine could be the culprit of this.
What problems is the product solving and how is that benefiting you?
I recently deployed an ms office rollout and this tool made its analytic monitoring fairly easy and usable.
Recommendations to others considering the product:
N/A


    Guy E.

Expensive, but not many options compare to its flexibility

  • December 31, 2017
  • Review provided by G2

What do you like best about the product?
We love it's error tracing capabilities -- it lets us know when anything is broken without having to monitor logs, which our QA team uses extensively during testing / when looking into and reproducing production issues. When you're a paid subscriber, it provides extensive trace detail on exactly where your application is slow in production environments, without the performance tracing slowing down the application. It also gives you a good sense of what your customer is experiencing with your application without having to rely on customers complaining that things are slow or broken.
What do you dislike about the product?
New Relic has moved a lot of features that used to be free into paid tiers. Their pricing structure is unnecessarily expensive because it's per server or per container pricing. Unfortunately, a modern application is bound to have several servers that host the same application behind a load balancer. Since we don't use containers, that forces us to decide whether we want the pro features, or want to limit our scalability; we wish the pricing was per-application instead. So far we're stuck on the free edition as a result.
What problems is the product solving and how is that benefiting you?
We needed a way to identify performance bottlenecks that might only show up in production environments without having to replicate the entire setup and load characteristics of production in a test environment. New Relic's ability to profile applications in production helps with that. We also needed a way to easily triage issues that happen in production environments, which New Relic's error tracing and error analytics does natively. That significantly reduces the amount of research we have to do when something is not working / customers report issues.
Recommendations to others considering the product:
Balance the size of your application and user base against their hefty per-server pricing. Their free offering is on its way out, leaving only the paid option. Consider whether you have the money to afford a pro subscription for the number of servers you currently have, as well as the for servers you expect to have in about 1-2 years. If you have the money, there's nothing out there quite like New Relic and it's worth the investment.

On the other hand, if you don't have the money on hand for that, going pro is going to limit your scalability, and the free edition is not going to provide you with the data you need. So, in that scenario, it might not be worth integrating into your application and you'll probably want to get by with something less capable and less expensive.


    Antonio F.

Very Powerful APM software

  • December 13, 2017
  • Review provided by G2

What do you like best about the product?
Fast troubleshoot of application.
Simply found applications error or database errors.
Simply interface to others software like Pagerduty
What do you dislike about the product?
Every single feature as a Cost.
Not cheap service
Sometimes php agent give segmentation fault
What problems is the product solving and how is that benefiting you?
Fast troubleshoot erros


    Pedro A.

The

  • November 30, 2017
  • Review provided by G2

What do you like best about the product?
APM works plug and play with the Play Framework
What do you dislike about the product?
The interface is not so beautiful and user-friendly
What problems is the product solving and how is that benefiting you?
APM monitoring our staging and production servers
Recommendations to others considering the product:
A very complete monitoring solution. A bit on the expensive side but few solution offer so much compatibility with different frameworks without writing a line of code.


    Jyoti T.

New Relic APM is easy and very helpul

  • October 18, 2017
  • Review provided by G2

What do you like best about the product?
New Relic enables its customers to realize extensive savings in time and money as it streamlines everyday business operations. Distributed Tracing support will let you track a user request through every service in the chain and more easily discover latency issues, path errors, and performance bottlenecks.
What do you dislike about the product?
No such dislike. Application setting up is a bit complex.
What problems is the product solving and how is that benefiting you?
Application performance used to drop at peak traffic hours. New relic helped to find the exact MySql database queries that were consuming most of the CPU. We traced and resolved all such database queries and functions. Now application performance is far better.
Recommendations to others considering the product:
Take free trial to test application performance at least once.


    Education Management

Server monitoring, but lots of overlap with AWS tools.

  • October 03, 2017
  • Review provided by G2

What do you like best about the product?
Server health monitoring is easy to setup and works well.
What do you dislike about the product?
Some features are not a good fit for AWS stacks. Free tier is going away.
What problems is the product solving and how is that benefiting you?
Makes monitoring of physical assets (cpu usage, hard-drive space, etc.) quick and easy.


    Internet

Very good, equally expensive

  • September 01, 2017
  • Review provided by G2

What do you like best about the product?
NewRelic almost always has the information I need to debug issues that are going on. Error reports are good, with the details that I need to debug, and data shows up without any delay from when the event occurs.
What do you dislike about the product?
UI is kind of clunky and clicking on anything results in spinners and waiting. When trying to find details of things you're made to click around looking for traces and related DB queries, which the UI makes annoying, and the constant loading spinners make it painful when guessing wrong in the UI.

The price is also very high, and that only seems to get you in the door. More features are available for increases from there, although for the price you'd think it'd be all-inclusive.
What problems is the product solving and how is that benefiting you?
Monitoring and debugging performance and functionality of live web applications.
Recommendations to others considering the product:
If you have the money to spend, it's a very nice tool.


    Paulo P.

Good software

  • August 10, 2017
  • Review provided by G2

What do you like best about the product?
Easy start-up and maintenance. Good solution.
What do you dislike about the product?
Maybe performance issues (reported by other people). For my use a I don't report issues now.
What problems is the product solving and how is that benefiting you?
Monitoring


    Josh T.

Very helpful

  • May 14, 2017
  • Review provided by G2

What do you like best about the product?
I run several laravel installations in the cloud and understanding what is going on is crucial to understanding how well the application is performing. New Relic helps alot with that
What do you dislike about the product?
First experience using New Relic was not easy.
What problems is the product solving and how is that benefiting you?
I run a personal business on the side. For that, I run several laravel installations in the cloud and understanding what is going on is crucial to understanding how well the application is performing. New Relic helps alot with that
Recommendations to others considering the product:
Use it


    Information Technology and Services

Good product

  • April 20, 2017
  • Review provided by G2

What do you like best about the product?
Very helpful in troubleshooting ​issues.
What do you dislike about the product?
Maybe could be faster, but super minor.
What problems is the product solving and how is that benefiting you?
Tracking down issues