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Improved incident detection has reduced response times and supports better customer agreements
What is our primary use case?
New Relic is primarily used for log monitoring, where queries on the logs provide insights and create log-based metrics for all alerting-related requirements. The focus is mainly on alerting and dashboards.
How has it helped my organization?
New Relic helped with the mean time to detection, the MTDD metric tracked for applications. For the platform, the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes. This has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization.
What is most valuable?
One of the best features that New Relic offers is the user interface, which is much easier to use compared to other products such as Datadog or Splunk. The team management and alert configuration process is also fairly straightforward. New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
One of the main UI features is the ability to see a particular frequency, such as an error or a high amount of logs at a particular timestamp, and easily filter that via the graph as well as the timestamps that can be configured. This is relatively easy to use compared to other products.
What needs improvement?
New Relic is priced on the higher side. Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic, which resulted in moving to open-source solutions such as Grafana and Loki. This pricing structure has been the main pain point experienced with New Relic.
For how long have I used the solution?
New Relic has been used for the past two years.
What was our ROI?
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
What other advice do I have?
Pricing is primarily an area of concern. The overall rating for New Relic is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Comprehensive Visibility and Fast Troubleshooting in One Powerful Platform
What do you like best about the product?
I like that New Relic provides end-to-end visibility across applications, infrastructure, logs, and user experience in a single platform. It makes troubleshooting faster and helps us understand performance issues holistically instead of in isolation.
What do you dislike about the product?
The platform is extremely powerful, but the learning curve can be steep. Some of the advanced features and configurations aren’t very intuitive initially and require time
What problems is the product solving and how is that benefiting you?
New Relic enables us to pinpoint performance issues across our services much more quickly. By bringing together application metrics, logs, and alerts in a single platform, it significantly cuts down the time we spend troubleshooting and enhances the reliability of our systems. As a result, our customers benefit directly, and handling on-call responsibilities has become far more manageable.
New Relic: Unmatched Observability for Faster Fixes, but Prepare for a Feature Heavy Interface
What do you like best about the product?
As a user, what I value most is having a comprehensive, unified view of our entire technology stack on a single platform. The NRQL query language stands out as exceptional, enabling us to pose detailed questions about all our application, log, and infrastructure data in one place. This capability has significantly reduced the time it takes to troubleshoot issues.
What do you dislike about the product?
The main challenge I face is the steep learning curve caused by the overwhelming number of features. For new team members, the interface often appears cluttered and can be difficult to navigate, which makes it hard to quickly locate the specific metrics or logs needed for troubleshooting. This complexity tends to slow down the onboarding process.
What problems is the product solving and how is that benefiting you?
New Relic addresses the challenge of having monitoring data scattered and isolated across our complex, modern software architecture. Previously, we needed to consult several different tools for logs, metrics, and traces just to diagnose a single issue.
The main advantage is a significant decrease in Mean Time To Resolution (MTTR). By bringing all our data together in one platform and automatically correlating it with features such as Distributed Tracing, we are able to quickly identify the root cause from the initial user click all the way to the database query and resolve production problems up to five times faster than before.
The main advantage is a significant decrease in Mean Time To Resolution (MTTR). By bringing all our data together in one platform and automatically correlating it with features such as Distributed Tracing, we are able to quickly identify the root cause from the initial user click all the way to the database query and resolve production problems up to five times faster than before.
Effortless Real-Time Insights with an Intuitive Interface
What do you like best about the product?
I really appreciate how New Relic provides clear, real-time insights into application performance with minimal effort required on my part. The intuitive user interface makes it easy and stress-free to identify issues quickly.
What do you dislike about the product?
There’s not much to complain about, although a few of the more advanced setup steps might seem a little technical initially. However, after everything is set up, it operates smoothly and reliably.
What problems is the product solving and how is that benefiting you?
New Relic helps us quickly identify performance bottlenecks, crashes, and slow network calls in the Android frontend. This has made debugging faster and improved overall app stability and user experience.
Comprehensive Monitoring with Real-Time Insights and Custom Dashboards
What do you like best about the product?
1. End-to-end visibility across the entire application stack: It lets you monitor backend, frontend, infra, logs, and APM in one place.
2. Real-time performance insights: Immediate data updates help quickly detect spikes, latency, and errors.
3. Powerful dashboards and customizable visualizations: Easy to build visual boards that give business + technical clarity.
2. Real-time performance insights: Immediate data updates help quickly detect spikes, latency, and errors.
3. Powerful dashboards and customizable visualizations: Easy to build visual boards that give business + technical clarity.
What do you dislike about the product?
The biggest challenges with New Relic are the steep learning curve and the interface, which can feel overwhelming initially. The pricing structure can also become expensive as data ingestion grows, and setting up alerts sometimes feels more complicated than it should be.
What problems is the product solving and how is that benefiting you?
1) Lack of visibility into application performance
New Relic provides real-time metrics, traces, and dashboards, which helps us quickly identify bottlenecks and slow transactions.
Benefit:
Faster troubleshooting and significantly reduced downtime.
New Relic provides real-time metrics, traces, and dashboards, which helps us quickly identify bottlenecks and slow transactions.
Benefit:
Faster troubleshooting and significantly reduced downtime.
Clear Visibility and Seamless Integrations Make Monitoring Easy
What do you like best about the product?
I like New Relic for its clear visibility, reliable alerts, and easy integrations.
What do you dislike about the product?
I dislike its high pricing and that some features feel scattered and take time to navigate.
What problems is the product solving and how is that benefiting you?
New Relic helps identify performance issues across apps and services in real time, so problems are easier to trace and fix. This saves time during outages and keeps the user experience smooth.
New relic: comprehensive platform for observability and performance
What do you like best about the product?
What I like best about new relic is it's end to end observability and it's incredibly powerful for tracking metrics across applications , infrastructure, logs and user experience, all in one unified dashboard
What do you dislike about the product?
The initial setup and configuration can be overwhelming for first time users. With so many features available it takes time to understand which ones are essential for our environment.
What problems is the product solving and how is that benefiting you?
New relic helps us proactively monitor performance, detect issues and optimize resources. We no longer need multiple tools for APM, infrastructure and logs , everything is consolidated
Insightful Performance Monitoring, But Occasional Alert and Connectivity Issues
What do you like best about the product?
This tool provides useful insights into response times, threads, JVM, and external services by presenting the data through graphs and charts. It makes it easier to understand system performance and identify potential issues.
What do you dislike about the product?
There are times when alerts do not come through, or I experience connectivity problems.
What problems is the product solving and how is that benefiting you?
This tool provides useful insights into JVM response times for microservices by presenting the data in clear graphs. The visualizations make it easier to understand performance trends and identify potential issues.
Powerful Observability Platform with Great Insights and Some Complexity
What do you like best about the product?
New Relic provides a very detailed and intuitive observability platform. The real-time performance monitoring, distributed tracing, and powerful dashboards make it easy to identify bottlenecks quickly. I especially like how seamlessly it integrates with multiple tech stacks — from mobile apps to backend services — and how the alerting system helps catch production issues before they impact users. The UI is clean, data visualization is excellent, and the query-based insights (NRQL) give a lot of flexibility for deeper analysis.
What do you dislike about the product?
While New Relic is feature-rich, the initial setup and configuration can be a bit complex for newcomers. Some advanced features require fine-tuning to get accurate metrics, and the pricing can become high as data volume grows. At times, dashboards load slowly when handling very large datasets, and the documentation, though extensive, could be more beginner-friendly for specific use cases.
What problems is the product solving and how is that benefiting you?
New Relic helps us detect performance issues proactively before they impact end users. It provides end-to-end observability — from backend latency to app-level crashes and ANRs in Android — allowing the team to quickly pinpoint root causes. This has significantly reduced debugging time, improved release confidence, and enhanced overall app stability and customer experience
Powerful Real-Time Insights, But UI Complexity Slows Onboarding
What do you like best about the product?
I like that New Relic gives clear, real-time visibility into how applications perform. It helps quickly find performance issues, slow APIs, or errors with detailed metrics, logs, and traces—all in one dashboard. The APM and alerting features make it easy to monitor uptime and user experience.
What do you dislike about the product?
I dislike that New Relic’s UI and setup can be a bit complex, and it sometimes takes effort to find specific metrics or traces quickly. Also, querying data with NRQL can have a learning curve for new users.
What problems is the product solving and how is that benefiting you?
New Relic helps detect and diagnose performance issues in applications by providing real-time metrics, logs, and traces. It makes it easier to find bottlenecks, slow APIs, and errors before they affect users. This helps improve application reliability, speed, and overall user experience, while also saving time in troubleshooting and debugging.
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