I have worked with New Relic for approximately three to four years.
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Front end monitoring and graphql
What do you like best about the product?
I use GraphQL for querying data and monitoring applications. It provides a flexible way to request exactly the information I need, which makes managing and observing app data more efficient.
What do you dislike about the product?
Sometimes, after data is ingested, I am not able to query it properly for metrics, logs, or replays.
What problems is the product solving and how is that benefiting you?
This tool provides effective front-end monitoring, capturing JavaScript errors, AJAX requests, and web vitals. It helps me keep track of important metrics and issues that can affect user experience on the site.
Real time data provider with best quality work
What do you like best about the product?
New relic is provides real time data that important for our business purpose
What do you dislike about the product?
Cost management and sometimes its hard to get new things
What problems is the product solving and how is that benefiting you?
New relic is gives logs , java error, helps for real time data, Http response code . that important things for us.
My review on New Relic
What do you like best about the product?
New Relic has a huge number of features that help with monitoring the environments.
What do you dislike about the product?
I observed some limitations with the IBM MQ integration, particularly when handling a large volume of data. The system restricted the number of queue managers that appeared on the dashboard, which caused some issues for me.
What problems is the product solving and how is that benefiting you?
New is providing alerts for Performance/Synthetics and Errors in the logs, which enables us to quickly identify and address issues as they arise.
Great for infra monitoring
What do you like best about the product?
new relic interface is pretty user friendly
What do you dislike about the product?
sometimes nrql its kinda difficult to understand or to create query’s
What problems is the product solving and how is that benefiting you?
we have a lot of IIS applications and we use APM to find the main bottleneck
Has improved monitoring efficiency with robust alerting and automation features
What is our primary use case?
What is most valuable?
The best features in New Relic include its numerous API integrations and a good source of support. The support is excellent, and they provide blogs and forums. There is something called NRQL, New Relic Query Language, which can be used to query many things and retrieve data. Using API calls allows you to automate and pull a dashboard out of it, making manipulation easily done. These are some things I have done with New Relic as an end customer.
It reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.
What needs improvement?
New Relic can be improved by incorporating an automated incident analysis solution. They have comprehensive enterprise data, and based on that, they could generate and forecast things. They can predict anomalies, and even though anomaly prediction is already there, it can be improved.
Using real-time data, if there are any malicious patterns or something happening, they can identify those. They really need to stream the data and have something important running, such as predicting or identifying any suspicious activity. If they could develop these features, it would be very beneficial.
What do I think about the stability of the solution?
In my opinion, New Relic is a stable solution.
How are customer service and support?
I would rate the technical support from New Relic as nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of New Relic is pretty easy. It is very well documented.
What about the implementation team?
The deployment of New Relic was done in-house.
What was our ROI?
I am not sure about ROI as I have not gone over that. However, it reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.
What other advice do I have?
I have experience with various Amazon solutions, but I am not really involved in the data-related role. My scope is that I work within some specific services. In my organization, I am part of an engineering team where I work only with these specific things. I love to explore these things, but I do not have much hands-on experience, and I am not a subject matter expert.
I have worked with Zabbix and Grafana. Grafana is a visualization tool that allows you to ingest existing data and visualize it while taking a report out of it. It is a great monitoring dashboard tool. Currently, in my company, they are using other solutions DataDog and New Relic. However, I would choose Grafana. It is open-source, and the enterprise edition is also available. The open-source version is more than enough for an enterprise to have their data visualized.
New Relic is suitable for banking domains, investment brokerage products, or anything related to high-security data. Organizations might use New Relic because they want their data stored and they want the support. It works as a whole monitoring solution, including logging, monitoring, and application profiling tools. It has a good set of API for managing alerts, and many automations can be done in New Relic. It is an enterprise solution that requires payment.
I rate New Relic eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Excellent App Monitoring Tool
What do you like best about the product?
The ruby agent we use in our application collects useful traces, and the configurability of the agent as a whole allow us to ID and highlight errors or issues we observe. The web UI performance is acceptable, and allows us to view traces/transactions and aggregate data in useful ways for us.
What do you dislike about the product?
Honestly, the tool is excellent, and the price reflects its dominance. I wish it was an easier sell internally to continue with NR because periodically it comes up in our cost saving discussions.
What problems is the product solving and how is that benefiting you?
New Relic gives us excellent observability to our application and behavior. The alerting helps us ID issues as they occur and respond to them in a timely fashion.
Reviewing diverse tools has streamlined error tracking with effective data analysis
What is our primary use case?
Our main focus is APM-related functionality, so we were looking for a convenient way to get all the details, as some of them are missing from New Relic and Grafana. Currently, we are working with Site24x7, where we are getting the information we are looking for in our comfort zone.
We used the Docker container as the agent in our server, which was split into one agent to collect the client's logs and metrics to see the web vitals, and another metric to collect the server metrics and APM-related traces.
What is most valuable?
The main benefit we found was the Error Inbox, and having all features available at a single point was very useful for us. The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly. We can overview which components are experiencing response delays, which ones are getting correct responses, and identify any unknown external APIs inside the application. We can investigate why we are getting 400 responses and similar issues.
What needs improvement?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were looking for were not available, so we discontinued using both solutions.
Grafana is helpful, but it requires significant work in adding agents and configuring applications and server metrics. We implemented open-source Grafana, which wasn't convenient regarding APM, and most of the logs and traces related to APM were not what we needed, so we moved to Site24x7.
The Grafana Open Source implementation was done through their vendor. While they provided certain features, when compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us. The only helpful aspect was that we could get server metrics on Grafana Open Source from our servers.
For how long have I used the solution?
I have been working with New Relic for approximately six months.
What do I think about the stability of the solution?
New Relic was stable enough, and there were no downtimes or issues.
What do I think about the scalability of the solution?
New Relic offers 400 GB per month free, but that quota was completely used within two weeks for a single server. We have substantial data in our server as our company is a trading financial company. For a single server, it takes around one and a half to two weeks to reach the limit. Additionally, we need to store logs for over five years based on SEBI regulations.
How are customer service and support?
I didn't seek any support help from New Relic, but when I tried to get information regarding the plans, the response was delayed for a week. Other than that, everything was fine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We reviewed Grafana and moved to another observability tool. We also evaluated DataDog, but we ultimately moved away from New Relic because the pricing wasn't convenient and didn't fit our budget. We are now using Site24x7 in production.
How was the initial setup?
Implementing the New Relic agent is quite simple, and we were very comfortable with New Relic overall. However, it wasn't convenient based on our budget, which is why we discontinued using it.
What about the implementation team?
The Grafana Open Source implementation wasn't done by ourselves; we worked with their vendor. They explained the features available in Grafana Open Source, and we implemented those solutions. However, compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us.
Which other solutions did I evaluate?
The Error Inbox and consolidated features at a single point were very useful features. We could get hit counts from external sources, APIs, and databases, with clear mapping of all components. We could monitor response delays, correct responses, and identify unknown external APIs within the application.
We also reviewed DataDog as an observability tool, but we moved away from New Relic due to pricing concerns that didn't fit our budget. With DataDog, some of the APM features we were seeking weren't available, so we discontinued using both solutions.
What other advice do I have?
We had everything in hand with New Relic initially. However, the pricing wasn't convenient for us, so we had to step back from using it.
I primarily focused on the data we were getting from New Relic, without exploring custom dashboards and other features. We were mainly focusing on the metrics and logs needed to trace our applications effectively.
On a scale of one to ten, I would rate New Relic an eight. It's overwhelming from my point of view, and we needed to do some organizing in our New Relic account based on our preferences.
Exallent
What do you like best about the product?
The UI is intuitive and customizable, so teams can easily track the metrics that matter most to them.
What do you dislike about the product?
Depending on the plan, data retention periods might be shorter than needed for long-term analysis unless you pay more.
What problems is the product solving and how is that benefiting you?
Users may experience slow responses, but it’s unclear where the slowdown is.
Powerful Monitoring with Great Insights
What do you like best about the product?
Comprehensive monitoring, real-time insights, and easy-to-use dashboards.
What do you dislike about the product?
High pricing, complex setup for beginners, and occasional performance overhead.
What problems is the product solving and how is that benefiting you?
New Relic helps us spot performance issues, track system health in real time, and catch errors before they escalate. This makes our applications more stable and helps us fix problems faster.
Comprehensive Full-Stack Observability
What do you like best about the product?
It provides full-stack visibility into applications, servers, cloud services, and logs, helping businesses enhance their performance, reliability, and efficiency.
What do you dislike about the product?
Pricing can be a bit expensive. Otherwise it's a good product.
What problems is the product solving and how is that benefiting you?
Logs are stored in different tools, making troubleshooting difficult earlier. Using New Relic we have a Centralized Log Management that collects all logs in one place.
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