Your Go-To Tool for Bug Tracking and Monitoring and streamlining Performance Insights
What do you like best about the product?
1. Good for troubleshooting & root cause analysis. 2. Rich analytics and dashboards
What do you dislike about the product?
Some users say it can be overwhelming for beginners, especially when setting it up end to end, tuning alerts, building dashboards, etc
What problems is the product solving and how is that benefiting you?
Monitors applications, infrastructure, logs, and traces in one unified platform.
Gives end-to-end visibility — from frontend performance to backend services to databases.
Helps you quickly identify where issues originate (code, infrastructure, or external APIs).
Proactive and Powerfull Monitoring Tool
What do you like best about the product?
This is a proactive and powerful platform that incorporates artificial intelligence.
What do you dislike about the product?
The cost of the solution is higher than expected.
What problems is the product solving and how is that benefiting you?
Visibility, agility, and efficiency are the key aspects I value most.
Has enabled faster detection of performance issues and improved application health monitoring using dashboards and alerts
What is our primary use case?
My main use case for New Relic is to monitor application health on a daily basis. Starting with my day, I go to the dashboards to check how the application health is and any alerts already triggered for the application, whether it concerns disk, memory, CPU, or how the applications are running. Recently, we had a slow query running for the application, which was really the bottleneck as it took a long time for the application to respond, and we found it out by using New Relic to identify the slow query, which really helped me.
To troubleshoot and resolve the slow query issue once New Relic points it out, I generally go to the Application Performance Monitoring, which is APM, and then I check in APM for the query where there are different tabs, including one for the database. After that, I go and check the database, which shows what query is taking how much time. Since we are using Java applications, we can see how much time the queries take. We are also using some Cassandra for caching purposes, which can show that query. I checked with the developer about a simple select query that took a long time, and after I spoke with them, they fine-tuned that query, resolving the issue. New Relic proved really helpful in finding out the slow query.
What is most valuable?
New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening. This is a significant advantage compared to other APM monitoring tools, and another aspect I appreciate is its good alerting mechanism, which can throw alerts and can be configured with PagerDuty or Slack, allowing easy checks on triggers and troubleshooting using New Relic.
The best features New Relic offers include APM, which stands out most prominently, along with Synthetic monitoring, which also really helps. Infrastructure can be checked too, but since our organization is using these modules, through APM, I can see the heap memory, application CPU, and memory, which are crucial from the application's perspective. Multiple alerts can also be configured using APM, making it extremely interesting.
Synthetic monitoring is similar to a mix of APM and other tools. I can create multiple dashboards using Synthetics, allowing me to view synthetic monitoring in a single shot, which gives good confidence in checking my day-to-day work.
New Relic features customized monitoring, which allows us to customize and distribute dashboards, and it really helps us. New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage. We can also improve application performance by finding the actual root cause of issues, which I find really beneficial.
Regarding faster detection and improved performance, there are instances where, when the application specifies its heap memory around 20 GB, and it tries to reach about 90%, New Relic immediately detects the heap memory alert, sends it over Slack, and even calls us using Slack. This lets us easily detect the issue and delve into what Java is causing that high heap memory usage, allowing us to investigate further.
What needs improvement?
New Relic can get pricey for larger organizations.
Specifically, it's the pricing for larger scale deployments that could be improved.
For how long have I used the solution?
I have been working in my current field for almost six years, and I have been using New Relic for almost five years.
What do I think about the stability of the solution?
New Relic is 100% stable in my experience.
What do I think about the scalability of the solution?
The scalability of New Relic is very high, as I have never seen any downtime issues or similar problems.
How are customer service and support?
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
How would you rate customer service and support?
What other advice do I have?
I would advise others looking into using New Relic that it is friendly, easy to use, and distributed, with NRQL queries that you can easily write to check for issues.
New Relic is a very good product in the market compared to others; it is really helpful for beginners as they learn about this product, and it proves beneficial when performing longevity tests to find latency issues, making it very interesting to identify where actual latencies occur, resulting in it being an excellent product from my perspective.
On a scale of 1-10, I rate New Relic a 10 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
New Relic : Application Monitoring Made Easy
What do you like best about the product?
The best thing about new relic is its real time monitoring and detailed analysis and alerting system which comes under a single dashboard made easy to use and reliable.
What do you dislike about the product?
For small business company the pricing is little expensive and as a beginner it is to complex and overwhelmed to handle.
What problems is the product solving and how is that benefiting you?
By using New Relic, it solves the problems like performance monitoring and error detection which helps our organization to work easily and resolve the errors more faster.
Monitoring made easy
What do you like best about the product?
Best thing what I like about New Relic is their dashboards and also it is compatible with Windows, Linux and Mac operating systems as we have deployed our applications in different platforms. Our distributed system debugging made very easy with the help of new relic and also events are captured in logs which can be traced easily.
What do you dislike about the product?
Only thing I don't like about this is the resource consumption. It needs a lot of resources when you integrate it with other infra for eg: kafka
What problems is the product solving and how is that benefiting you?
New relic is helping us to monitor our whole infrastructure in one place which previously we were doing using splunk agents. Before, we used to find it hard to trace logs because of distributed architecture spring cloud slueth we were using now this made it centralised logging which is really helpful.
Comprehensive and Insightful Monitoring with Excellent Performance Metrics
What do you like best about the product?
New Relic provides real-time full-stack observability with powerful dashboards, proactive alerting, and seamless integrations. Its intuitive interface, code-level tracing, and built-in log management make troubleshooting faster and easier, offering a comprehensive, scalable, and cost-effective monitoring solution for modern applications.
What do you dislike about the product?
New Relic can be overwhelming for beginners due to its complex setup and steep learning curve. Some users find the pricing model confusing and expensive at scale, and occasional delays in data reporting or UI responsiveness can affect the monitoring experience.
What problems is the product solving and how is that benefiting you?
New Relic helps me monitor application performance and cloud infrastructure in real time, identifying bottlenecks, latency issues, and resource constraints quickly. This improves system reliability, reduces downtime, and speeds up troubleshooting, enabling faster deployments and more informed, data-driven decisions across development and operations teams.
Easy to Use, Packed with Insights
What do you like best about the product?
The best thing about New Relic is having everything in one place. With real-time logs, APM, and infrastructure monitoring, I get a complete view without switching tools. The UI is clean, dashboards are customizable, and setting up alerts is super easy — it catches issues before they escalate.
What do you dislike about the product?
Some integrations are harder to set up than they should be. While New Relic supports a wide range of tools, the documentation can feel outdated or assumes too much prior knowledge. I’ve had to do more troubleshooting than expected just to get basic metrics working.
What problems is the product solving and how is that benefiting you?
New Relic helps me catch issues early by showing real-time performance data and pointing me straight to the problem. It saves time during incidents and often spots issues before users even notice.
good
What do you like best about the product?
I like how New Relic gives you a clear, real-time view of your whole system so you can quickly spot and fix issues.
What do you dislike about the product?
Sometimes it feels a bit overwhelming with all the features and dashboards, and the pricing can get expensive as your usage grows.
What problems is the product solving and how is that benefiting you?
New Relic helps me quickly identify performance bottlenecks, errors, and outages across my apps and infrastructure, which means I can fix issues faster and keep everything running smoothly for users.
New Relic Review . Reliable , Insightful and easy to use.
What do you like best about the product?
Delivering real time performance insights across the entire stack is where new relic shines. The APM features are excellent . thanks to thorough transaction traces , error analytics and throughput matrices . The fact that APM, infrastructure monitoring ,logs and dashboards are all in one location is another feature I adore . debugging and root cause analysis are greatly accelerated by it , Because of the alerting systems strength and adaptability , proactive monitoring is simple.
What do you dislike about the product?
the sheer volume of features on the platform can initially be daunting . Until you get used to it, the user interface seems a little crowded to new users . Additionally , some sophisticated features are only available at higher price points , which might not be suitable for startups for smaller teams.
What problems is the product solving and how is that benefiting you?
New relic is solving several critical problems related to application performance , infrastructure monitoring and incident response . it gives me deep visibility into how my applications and services are performing in real time enabling proactive issue detection
Relic is the best tool with lot of good features
What do you like best about the product?
New Relic has advanced features and very user friendly and very easy implement.
What do you dislike about the product?
No notable drawbacks about new relic based on my experience
What problems is the product solving and how is that benefiting you?
New Relic monitors all logs, making easy to analyse data in real time. It can handle large amount of data also.
