External reviews
External reviews are not included in the AWS star rating for the product.
The artificial intelligence engine in it is able to do alerts and some good analytics
The primary use case is for application performance management. So, we are using it to identify outages of different parts of the application as well as how we can make the application more efficient and rightsize it.
How has it helped my organization?
We can see down into the layers, such as with databases. We can see database queries which are causing problems.
We can see CPU usage for different containers. I can do a run and see what errors exist in containers which are causing problems. We can rightsize containers on the fly and understand what is happening with our Docker, microservices, etc.
What is most valuable?
The most valuable feature is it has AI in it. The artificial intelligence (AI) engine in it is able to do alerts and some good analytics. During outages, it is able to identify and correlate where the actual root cause of a problem is. This connectivity allows us to be able to see a bit further into the application down through the layers. If it is a problem within AWS, a problem within a container or something that a user did. We are able to see and coordinate that, then we are able to tell the developers how to fix it.
What needs improvement?
The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are.
Some additional features would be the ability to break out some of the permissions and allow some additional or different ways to tag services, events, and different things which run. We want to push down the ability to do that, so developers and other folks can get in there. Currently, more permissions are needed to be able to do certain things, and we want more people to be able to use it, own it, and understand it.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We don't put very much stress on it. We could probably stress it some more, but we don't have enough systems right now on it to stress it. For the most part, the ships don't cause as much stress.
We are going to have it on about 40 ships around the world which will run it independently of our AWS platform. Those are don't stress it too much. We will probably stress it at a certain point, along with AWS, but we still very much growing the platform.
What do I think about the scalability of the solution?
It can scale very well and very high. We don't need it to scale as much right now. It is able to absorb a lot of the systems that we have with the agents and and the API Gateways. It seems like it can scale very well when we need it to, so scalability is good for us right now.
How is customer service and technical support?
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether it is something with an agent or management servers.
How was the initial setup?
It is pretty easy to integrate it into the AWS environment. You give it a username and password and it asks some basic permission. It can pull a lot of information very quickly. We are able to correlate more and provide more data for it. So, it was easy to integrate it into that environment.
We have it running on AWS. It integrates pretty well there. We have it on Red Hat Linux servers, as well as Windows servers. We have it running on VMware where it integrates very well. It understands these productions and understands our platform. It is able to read into Docker containers and all the databases that we run. However, it is limited as far as how many of a certain type of database that we can have, but for the most part, it runs pretty well and integrates very well.
What was our ROI?
It has been doing a good job of alerting us to issues. It has been very helpful and effective at identifying how we can do things to make our infrastructure and application a little better.
Which other solutions did I evaluate?
We considered AppDynamics, Datadog, and Crashlytics. We even considered things like Splunk for different pieces of it.
We chose Dynatrace because we needed something which could run both on AWS and VMware on our ships that might lose their Internet connectivity. This product gave us the flexibility of being able to do both. Dynatrace had the ability to run independently, so we could access it while it retains information.
What other advice do I have?
A PoC is the best way to go. Put it against an application and go through the paces of tagging, analyzing, and alerting on it. You can understand what it does and how it does it. Give it a very complex application, so you can see how well it works.
- Leave a Comment |
- Mark review as helpful
It gives complete stats of the user and what they are doing
We use it to get the network stats and know how many clicks happened on both the front-end side and back-end side, then drill down on debiting to obtain the stats around that.
Dynatrace is working fine right now. It is working as we expected.
How has it helped my organization?
We can dig into Dynatrace to analyze data, then know where the user is going based on user navigation.
Performance-wise, we can see if there are any issues. Then, we can dig into them.
What is most valuable?
It gives complete stats of the user and what they are doing.
What needs improvement?
Because we are financial, there are certain things that we cannot put on the cloud. However, that is a given fact, not only for us. It is a given fact for any financial company because of PCI compliance. Because of PCI compliance, companies don't take the risk of putting data in the cloud. Otherwise, we have had a very good experience with the cloud.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The stability is good. I have not seen any issues.
What do I think about the scalability of the solution?
I would rate scalability at least an eight or nine out of ten.
How is customer service and technical support?
Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are always in touch with us.
How was the initial setup?
The integration and configuration is very easy.
What's my experience with pricing, setup cost, and licensing?
Purchasing through the AWS Marketplace is excellent.
Which other solutions did I evaluate?
We did not evaluate any other products. Top management said. "Just go and use this."
What other advice do I have?
It functions well. We are getting good support. It gives us everything that we were looking from it.
It works quickly with all of our servers, databases, and load balancers
We use it for application performance management (APM).
How has it helped my organization?
It alerts us, or can detect, potential problems which are building up. Then, it let us quickly adapt our websites.
What is most valuable?
* Dashboards
* Problem detection
* Troubleshooting
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It is very stable and reliable.
What do I think about the scalability of the solution?
We use a cloud version for everything that we look into, so we have had no issues. Scalability is working well.
How is customer service and technical support?
The technical support is excellent.
Which solutions did we use previously?
We were previously using AppDynamics, then we switched to Dynatrace because it has more functionality, better additional components, and better management of problems. It also has a good AI.
How was the initial setup?
The integration and configuration of this product were very easy.
It works quickly with all of our servers, databases, and load balancers. We are now testing it in AWS with AWS features.
What was our ROI?
It's helping us stay alive, afloat, and scale up as we need.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing are very expensive.
What other advice do I have?
Try it. It is a good product.
We are able to quickly go through logs and figure out what is happening
Our primary use case for the product is going through logs and tracing through what has happened.
How has it helped my organization?
In general, it has helped me go through different logs more easily when something breaks.
What is most valuable?
Being able to quickly go through logs and figure out what is happening.
What needs improvement?
It needs a better way to figure out how to dig deeper into the details, e.g., sometimes we have to wade through multiple logs, etc.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
It has been stable. It doesn't break.
What do I think about the scalability of the solution?
Its capabilities are good.
We have a couple AWS accounts that we are running on the cloud. Then, we have a lot of on-premises applications, as well.
How is customer service and technical support?
The technical support is readily available.
How was the initial setup?
The integration and configuration of this product in our AWS environment is pretty seamless and easy to configure.
We don't really integrate it with anything else.
What's my experience with pricing, setup cost, and licensing?
Purchasing through the AWS Marketplace was a pretty straightforward process. We had no hiccups.
I think the pricing is at a fair value for what it is.
Which other solutions did I evaluate?
We looked into New Relic and other logging solutions.
After doing our research, we figured out that Dynatrace was the best for us.
What other advice do I have?
It is a very useful product.
The visibility that it provides through the application's behavior allows us to find trends based on our customized metrics
The primary use case is monitoring and diagnostics for production marketing usage.
How has it helped my organization?
The visibility into the application's performance helps the executives and managers by using easy dashboards. Our engineers are also super happy with the ability to drill down and fine-tune based on issues which we have seen. A bunch of issues with OpenID were easily investigated, then we were able to fix them quickly.
It has been a very enabling tool for us, especially for my team. The visibility that it provides through the application's behavior allows us to find trends based on our customized metrics.
What is most valuable?
* Alerts: The alerting system is really nice.
* The ability to drill down and pinpoint issues.
What needs improvement?
The new Managed Edition is too complex. I feel like a fish out of water. From the on-premise version to the AWS version, our initial use has been very complex.
For the integration, I use a hollow testing tube called Performance Center. I would like the ability to integrate with it. This would be a good feature. While I believe it is there, it needs to be fine-tuned.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I'm pretty impressed with the stability.
With the AWS version, you can access the updates through the browsers, not worrying about the tick line.
With the on-premise version, you need to use the tick line for updates. There are times when architects, who do not use the product constantly, find their stage and production options out of sync, then they need to have two tick lines on the same system.
What do I think about the scalability of the solution?
There was an issue on-premise. We were trying to troubleshoot a production issue. We had to run a bunch of queries for different time frames to see where the issues were and how recently they had been seen. This crashed the Dynatrace server.
We are now moving slowly moving in installments of the AWS version because our environments are not large enough right now. So, we haven't tested it yet.
How is customer service and technical support?
I have only heard positive reviews.
Which solutions did we use previously?
We went with Dynatrace because of its ease of use and it is feature-rich. It helps you to drill down into bottlenecks and find issues. When you have highly integrated systems, it gives you an extra lens through your whole ecosystem.
What about the implementation team?
The Dynatrace team helped us with the integration and configuration in our AWS environment.
What was our ROI?
There have been many advantages in terms of production and issue resolutions.
What's my experience with pricing, setup cost, and licensing?
The product is pricey, but it is feature-rich, which is why we probably haven't looked away from it.
Which other solutions did I evaluate?
We are also using New Relic. Our product teams keep explore new options to see what is out there.
I prefer Dynatrace over New Relic because there are better features.
What other advice do I have?
I would recommend Dynatrace Managed because it has more features, and go straight for the AWS version because it is simpler to manage. It can also be accessed through the browser.
It gives us visibility into the product and what we are doing operationally
Our primary use case is operations monitoring.
How has it helped my organization?
When something goes wrong, we have visibility into the system, can find the issue, and quickly get things back up. This was previously much harder to do.
What is most valuable?
It gives us visibility into the product and what we are doing operationally.
What needs improvement?
As we move into using more AWS native architectures, it should support everything that we want to do. We don't want to adopt another tool.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
The solution has been really stable.
What do I think about the scalability of the solution?
So far, scalability has been fine. We have not seen any issues related to it. It looks good.
How is customer service and technical support?
We had a good experience working with their technical support.
Which solutions did we use previously?
We were previously using CA Wily (CA APM).
What about the implementation team?
The technical support helped us spin it up, then we received training on how to use it.
Which other solutions did I evaluate?
We compared it to AppDynamics. While I did not chose Dynatrace, from a technical standpoint, AppDynamics and Dynatrace are pretty comparable. I liked how both of them worked. Because we were moving more onto the AWS platform, Dynatrace was more compelling because they were right there with us.
What other advice do I have?
It reduces our efforts to identify services failing in production
Our primary use case is monitoring.
How has it helped my organization?
Previously, some of our web publications were so hard to find that we would be constantly monitoring it using a graph and a type of installation tool. Now, it is very different. Dynatrace has reduced the time it takes to detect the service failing in production.
What is most valuable?
* You don't have to configure it. It just needs to be installed.
* It locates services on its own, providing us good visualizations of them.
What needs improvement?
They should include more mission learning into the product and provide additional performance metrics for application learning.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
Scalability is good.
What was our ROI?
It reduces our efforts to identify services failing in production.
What's my experience with pricing, setup cost, and licensing?
Our experience purchasing through AWS Marketplace was good.
What other advice do I have?
It is perfect for application monitoring.
The integration and configuration of this product on the AWS environment is good. We are using the on-premise and the AWS versions, which are pretty much the same.
It can monitor our entire infrastructure on AWS
Primary use case is EMI, which is application monitoring. Our enterprise management infrastructure is supported by Dynatrace.
How has it helped my organization?
Dynatrace has been catering to AWS, and we moved into AWS. This resulted in us being pleased with the product.
Dynatrace has solved our problems.
What is most valuable?
The view it provides for default analysis is very nice. The way in which it showcases how the metrics have been captured and how lucidly that they are displayed. This is a good thing to have from a technical and non-technical perspective.
What needs improvement?
For the manage services, they work on CloudWatch logs and are given CloudWatch logs only. I would like more collaboration with AWS and insight into CloudWatch services. This would be valuable, especially when detecting the fault of the root cause analysis. It would make the process go faster. Essentially, more integrated services with AWS would be of help.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is stable. We have not lost data.
What do I think about the scalability of the solution?
It has quite a sleek architecture with respect to the number of instances that can become an agent.
As for its environment, Dynatrace is ready to scale. Our environment is huge. We have EMR clusters ranging from 100 to 200.
How is customer service and technical support?
We regularly connect with the technical support and obtain input from them. They are nice to work with, so we have been happy with the service.
What about the implementation team?
We worked with architects for the best way to configure our Dynatrace in AWS. We selected the managed architecture, and there are less configurations and costs of adoption with Dynatrace.
What's my experience with pricing, setup cost, and licensing?
While it is quite good in respect to its functionality, there are few area in regards to pricing that they can look at how to possibly change. I have heard it's costly.
Which other solutions did I evaluate?
We did evaluate other vendors, like Datadog, who were also good. However, Dynatrace was implemented earlier, and we continued to use it because it was satisfying all our requirements.
Our requirements include:
* Overall monitoring.
* Managed services of AWS.
* Monitoring AWS Lambda.
* Monitoring Amazon EMR clusters.
* Getting an understanding about the different set of services that we are on. We have a managed architecture supported by Dynatrace, so we could adopt them very fast.
What other advice do I have?
Dynatrace is pretty good as they are the market leaders.
We started with the on-premise version. Now, we are moving onto the AWS version. From the perspective of analyzing Dynatrace, it was able to do the EMI for all our data services. It has worked out well. We have been happy with it.
showing 1 - 8