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Complete monitoring solution
What do you like best about the product?
The solution encompasses all monitoring features that a monitoring engineer would look for. Our company has an enterprise system. Catchpoint works very well for us
What do you dislike about the product?
The user interface and some navigation methods can be improved.
What problems is the product solving and how is that benefiting you?
Monitoring production systems
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Outstanding product and customer support!
What do you like best about the product?
The Catchpoint product is very easy to use and intuitive and has all the features I look for in a synthetic monitoring tool. And their customer support is out of this world. They typically answer calls/chats within a minute and the L1 support staff are very knowledgeable/capable. They follow up on a frequent basis for issues that cannot be resolved right away, and Catchpoint is always willing and eager to join ongoing incident calls if needed to help us troubleshoot issues.
What do you dislike about the product?
I am very happy with the product, but if there was one area I would like to see it improved, I would say the REST API could be updated to expose more information such as alerts and contacts through the API.
What problems is the product solving and how is that benefiting you?
We are executing synthetic monitoring against most of our top tier apps from both inside and outside of our organization. Catchpoint generally helps us narrow down on potential root cause such as network issues, data center issues, etc... very quickly. Catchpoint has very robust analysis capabilities to help slice and dic the data.
Best product for synthetic monitoring
What do you like best about the product?
Lots of features to choose from, provide details that were not available with Dynatrace and the response time of the UI is very good, a huge list of location agents to choose from.
What do you dislike about the product?
As they have a lot of features, learning could take some time but you can get started very quickly as they would help you.
What problems is the product solving and how is that benefiting you?
Using it for performance monitoring of our applications.
Recommendations to others considering the product:
The product is very good and will fit with most companies budgets.
DETECTS FAST ISSUES FAST
What do you like best about the product?
IT HELPS BUSINESSES FIX & DETECT ISSUES FAST. IT HELPS DISCOVER THE AREAS THAT NEED THE MOST IMPROVEMENT. THEY ARE A TRUE PARTNER AND HAS A LOT OF CUSTOMER SUCCESS. THEY ARE TRULY PASSIONATE ABOUT WHAT THEY DO.
What do you dislike about the product?
I DO NOT LIKE THAT IT IS DIFFICULT TO GET AHOLD OF CUSTOMER SERVICE.
What problems is the product solving and how is that benefiting you?
IT FIXED AND DETECTS ISSUES WITH THE BUSINESS FAST. IT HAS A GOOD INTERFACE. IT HELPS WITH CUSTOMER CRITICAL SERVICES. IT IS BUILT FOR THE DIGITAL ERA. WORKS WELL WITH THE CLOUD.
Recommendations to others considering the product:
THEY ARE EAGER TO HELP WHEN NEEDED. THEYRE ANALYTICS ARE FAST. THE DATA GETS ANALYZED FASTER, IT CAN DETECT AND DIAGNOSE THE PROBLEM AND COME UP WITH A SOLUTION.
Catchpoint for synthetic user monitoring
What do you like best about the product?
Highly flexible and self-service oriented. Good scheduling abilities. Easy to understand billing model. Excellent coverage (node distribution across globe.) Ability to check DNS and routing alongside synthetic
user monitoring. Good integration with third party alerting tools. Easy to understand reports when issues occur offering complete drill down to root cause of issues. Option to host private on-prem and cloud node endpoints allow for use bother within network borders and not just external.
user monitoring. Good integration with third party alerting tools. Easy to understand reports when issues occur offering complete drill down to root cause of issues. Option to host private on-prem and cloud node endpoints allow for use bother within network borders and not just external.
What do you dislike about the product?
Alerts could be more user customizable. Currently the format for alert email and API calls are relatively fixed.
What problems is the product solving and how is that benefiting you?
Synthetic user monitoring of web applications and APIs. Using Catchpoint it is easy to see and understand impacts to users in field.
Recommendations to others considering the product:
We found the tool to far exceed our initial use estimates and have ended up utilizing ity far more than we did with keynote because it was so easy to add new tests that we discovered all new use cases.
Intuitive and Accurate
What do you like best about the product?
The User Interface. It's very intuitive and easy to use. Also, with points, you can use any features available as part of the monitoring.
The point based pricing model is simple and straight forward.
The point based pricing model is simple and straight forward.
What do you dislike about the product?
It would be great if they have real user measurement data besides the synthetic data, that will increase the sample size and enhance the accuracy.
It would be great if they can share the benchmark data with the customers for benchmarking.
It would be great if they can share the benchmark data with the customers for benchmarking.
What problems is the product solving and how is that benefiting you?
We are using it to monitor the availability and uptime of our content delivery infrastructure. Catchpoints' pop ping our cdn pops across the globe to check the uptime, availability and Quality of Service. We can also use catchpoint for a customer specific monitoring.
Recommendations to others considering the product:
1. Try it for a month, Their sales and pre-sales team is well competent and helpful.
2. Be careful to use catchpoint for the applications you want to monitor as any additional monitoring will consume the points from the pool.
2. Be careful to use catchpoint for the applications you want to monitor as any additional monitoring will consume the points from the pool.
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