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Worth experience with support i've ever had. I got no product in 1+ month
We are waiting more than 1 month waiting for the product setup after purchasing the standard subscription. And just got nothing.
I HAVE PAID MONEY AND GOT NOTHING.
Support pages are crap, i can not even leave my case. I wrote many emails, and no one at IBM really cares about this problem.
Worst. Experience. Ever
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Terrible support from IBM, impossible to get the product ready after purchasing the license
We are about to meet 1 month waiting for the product setup after acquiring the license here in the Marketplace.
Several emails, phone calls, tickets raising on diverse platforms, and NO one at IBM is really keeping track of getting your setup ready, it looks like nobody really cares about small customers coming from AWS.
I don't recommend getting the product from the marketplace if your need is urgent, we expect someday soon to have our account ready, but for large size businesses it looks like going directly with an IBM partner is the best option.