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Freshsales, my sales booster
What do you like best about the product?
I can organise and approach my sales data easily from single page, the Deals Page. Easy to pick and action deals that need attention and this help boost my sales quota with minimal effort.
What do you dislike about the product?
Not able to create Account, Deals and Contacts form just one page. I need to do this separately and assign Deals to Accounts and Contact to Deals
What problems is the product solving and how is that benefiting you?
Freshsales helps in organising my sales data in bhronological manner so I can approach a lead when it most relevant for me to approach thm.
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Can't live without it
What do you like best about the product?
Freshsales helps keep myself and my team organized and on track throughout the day. We're able to offer ample customer support and easily review interactions.
What do you dislike about the product?
The only thing I dislike is how few of the features I use daily. I wish I used more features of the program more frequently.
What problems is the product solving and how is that benefiting you?
Freshsales offers a level of organization that other programs we work with does not.
UI Made Better and More User Friendly.
What do you like best about the product?
I like that is had always been easy to navigate and now it is more user-friendly.
What do you dislike about the product?
Activities Dashboard does not have option to choose number of items to show.
What problems is the product solving and how is that benefiting you?
I get to do many tasks all in Freshsales -- send emails, save/access contacts, create and manage tasks/meetings/sequences and track these, among many others.
Maximizing Efficiency with Ease: A Freshsales Review
What do you like best about the product?
Exceptional Value and Support:
Freshsales stands out in the CRM market for its exceptional value. The commitment of their team goes beyond expectations, as they proactively reach out to ensure users are well-versed in utilizing the platform. The availability of training sessions is a testament to their dedication to customer success.
Simplicity and User-Friendly Interface:
The simplicity of Freshsales is its most striking feature. Unlike other platforms that often feel cumbersome and clunky, Freshsales offers a streamlined, intuitive user experience that makes it accessible even to those who might not be tech-savvy.
Comprehensive CRM Solution:
Freshsales exceeds expectations in facilitating sales, marketing, and client relations. The platform’s robust features align seamlessly with business needs, ensuring that the investment in the tool pays off by contributing significantly to the success of these core areas.
Upsides:
Ease of Use: The platform is user-friendly, allowing new users to navigate and utilize its features without a steep learning curve.
Customer Support: The Freshsales team is always within reach, ready to assist with any issues or questions, ensuring that users can maximize the platform's potential without delay.
Comprehensive Tools: The platform is equipped with a wide array of features that cater to various aspects of CRM, making it a holistic tool for businesses.
Freshsales stands out in the CRM market for its exceptional value. The commitment of their team goes beyond expectations, as they proactively reach out to ensure users are well-versed in utilizing the platform. The availability of training sessions is a testament to their dedication to customer success.
Simplicity and User-Friendly Interface:
The simplicity of Freshsales is its most striking feature. Unlike other platforms that often feel cumbersome and clunky, Freshsales offers a streamlined, intuitive user experience that makes it accessible even to those who might not be tech-savvy.
Comprehensive CRM Solution:
Freshsales exceeds expectations in facilitating sales, marketing, and client relations. The platform’s robust features align seamlessly with business needs, ensuring that the investment in the tool pays off by contributing significantly to the success of these core areas.
Upsides:
Ease of Use: The platform is user-friendly, allowing new users to navigate and utilize its features without a steep learning curve.
Customer Support: The Freshsales team is always within reach, ready to assist with any issues or questions, ensuring that users can maximize the platform's potential without delay.
Comprehensive Tools: The platform is equipped with a wide array of features that cater to various aspects of CRM, making it a holistic tool for businesses.
What do you dislike about the product?
To be candid, there isn't a component of Freshsales that falls short for me. Any time I've encountered a hurdle or had a question, the support team has been there to assist me in learning and overcoming the challenge. Their customer service and the platform's capabilities have ensured that any potential dislikes are swiftly addressed and resolved.
What problems is the product solving and how is that benefiting you?
Information Accessibility:
Freshsales serves as my informational hub, presenting a crystal-clear snapshot of vital data when I need it. This immediacy in accessing relevant information has been a game-changer, allowing me to make informed decisions swiftly.
Account Management and Follow-ups:
One of the common challenges in CRM is keeping up with the myriad of accounts and ensuring timely follow-ups. Freshsales has provided a solution with its intuitive interface, reminding me to re-engage with accounts I haven't touched in a while. This helps maintain and nurture customer relationships without letting any slip through the cracks.
Streamlined Communication:
Communication is the backbone of customer relations, and Freshsales has significantly simplified this aspect. With customizable templates and sequences, sending out emails has become a breeze. The ability to automate and personalize correspondence saves time and enhances efficiency, ensuring that my outreach is both consistent and impactful.
Benefits of Using Freshsales:
Enhanced Productivity: By reducing the time spent on administrative tasks, Freshsales frees up my schedule to focus on strategic activities that drive sales and growth.
Improved Customer Engagement: The CRM's reminders and automation capabilities ensure that no customer is forgotten, leading to better engagement and customer satisfaction.
Simplified Workflows: With email templates and sequences, I can reach out to customers and prospects with ease, creating a smooth workflow that eliminates the tedium of manual input.
In essence, Freshsales is not just a CRM platform; it’s a comprehensive solution to several complex problems, facilitating a more organized, efficient, and effective business operation.
Freshsales serves as my informational hub, presenting a crystal-clear snapshot of vital data when I need it. This immediacy in accessing relevant information has been a game-changer, allowing me to make informed decisions swiftly.
Account Management and Follow-ups:
One of the common challenges in CRM is keeping up with the myriad of accounts and ensuring timely follow-ups. Freshsales has provided a solution with its intuitive interface, reminding me to re-engage with accounts I haven't touched in a while. This helps maintain and nurture customer relationships without letting any slip through the cracks.
Streamlined Communication:
Communication is the backbone of customer relations, and Freshsales has significantly simplified this aspect. With customizable templates and sequences, sending out emails has become a breeze. The ability to automate and personalize correspondence saves time and enhances efficiency, ensuring that my outreach is both consistent and impactful.
Benefits of Using Freshsales:
Enhanced Productivity: By reducing the time spent on administrative tasks, Freshsales frees up my schedule to focus on strategic activities that drive sales and growth.
Improved Customer Engagement: The CRM's reminders and automation capabilities ensure that no customer is forgotten, leading to better engagement and customer satisfaction.
Simplified Workflows: With email templates and sequences, I can reach out to customers and prospects with ease, creating a smooth workflow that eliminates the tedium of manual input.
In essence, Freshsales is not just a CRM platform; it’s a comprehensive solution to several complex problems, facilitating a more organized, efficient, and effective business operation.
Freshsales Review
What do you like best about the product?
Information is quick to find and easy to navigate.
What do you dislike about the product?
No notification is sent when a new voice message is received
What problems is the product solving and how is that benefiting you?
How often are Contacts being communicated with
What percentage of Contacts turn into Opportunities
What percentage of Contacts turn into Opportunities
Easy to navigate, ease of use was excellent
What do you like best about the product?
Having everything organized in one place was a great help. This was a solid alternative to Salesforce. Customer support was only needed once after onboarding and they were quick to respond.
What do you dislike about the product?
Nothing at all, it was excellent and everything we needed.
What problems is the product solving and how is that benefiting you?
Automating sales engagement and organizing prospects data.
Performance Review
What do you like best about the product?
User friendly UI , Easy to use and creating reports is also easy.
What do you dislike about the product?
It has few limitations on creating reports which can be improved
What problems is the product solving and how is that benefiting you?
Setup is easy and configuration is also easy which saves a lot of time.
Not Scalable (after extensive CRM customizations on Enterprise edition they can't fix FreshCaller
What do you like best about the product?
Love the updated layout it can do almost everything we need at a reasonable price. The FreshCaller features didn't function because we purchased and customized them prior to August 2023. Buyer be aware you might need a future feature upgrade that will not be compatible with your current version of the system.
What do you dislike about the product?
No power dialer due to using an earlier build of the FreshSales CRM. Can you imagine spending time money and effort to get up and running to discover that you plan to deploy your system can't perform even with the highest tier Enterprise subscription?
I've been struggling to get a refund as we were promised it would work. Now crickets when it comes to a fix or a refund.
I've been struggling to get a refund as we were promised it would work. Now crickets when it comes to a fix or a refund.
What problems is the product solving and how is that benefiting you?
Covers what all crms do but in what appeared to be an integrated package until a feature didn't function after spending a lot of time money and effort to configure the system. The answers are not justifiable given we purchased the Enterprise edition of FreshSales CRM.
Incomplete Solution Despite Numerous Features: A Cautionary Tale of Poor Support and Implementation
What do you like best about the product?
While the CRM offers an extensive range of features, they fall short in terms of quality and usability. The customer support is inadequate, making the implementation process time-consuming and ultimately leaving you with an incomplete solution.
What do you dislike about the product?
While the support team is quick to send out links to articles, this approach falls short of providing the personalized help needed for successful implementation. It becomes evident that the representatives are not well-trained, as they often resort to generic articles rather than directly addressing the specific issues at hand. The end result is a frustrating and inefficient support experience, exacerbating the challenges of using an already complex CRM system.
What problems is the product solving and how is that benefiting you?
We initially adopted Freshsales with the expectation that it would streamline our sales process. The platform offers various functionalities like lead tracking, email integration, and analytics, which in theory should have helped us manage customer relationships more effectively.
However, the reality has been quite different:
Convoluted Sales Process: Instead of simplifying, Freshsales added layers of complexity to our sales operations.
Support Shortcomings: The lack of effective customer support made it challenging to resolve these complications, adding to the inefficiency.
Time-Consuming: What was supposed to save time ended up being a time-sink due to the difficulties in implementation and lack of effective guidance.
However, the reality has been quite different:
Convoluted Sales Process: Instead of simplifying, Freshsales added layers of complexity to our sales operations.
Support Shortcomings: The lack of effective customer support made it challenging to resolve these complications, adding to the inefficiency.
Time-Consuming: What was supposed to save time ended up being a time-sink due to the difficulties in implementation and lack of effective guidance.
Freshsales feedback
What do you like best about the product?
Freshsales is a user-friendly interface, seamless lead managementand achieving better customer relationship management.
What do you dislike about the product?
Freshsales could improve if it's offering more customization options.
What problems is the product solving and how is that benefiting you?
Freshsales solves lead and contact management challenges, streamlines sales processes, and provides valuable analytics etc.
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