Freshsales
Freshworks Inc.External reviews
1,212 reviews
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External reviews are not included in the AWS star rating for the product.
It is a perfect place to store all your data with clear notes and creating tasks make much easier.
What do you like best about the product?
Storage of the contacts & creating tasks for the follow-ups with their exact information
What do you dislike about the product?
Often change in the interface looks like its is new to adapt.
What problems is the product solving and how is that benefiting you?
Following up with the contacts on time.
Easy to use and great customer support
What do you like best about the product?
We found FreshSales to be very intuitive - getting started is easy, and there are step-by-step instructions for importing data and setting up integrations. The support material is very good, and the help desk team is very proactive.
What do you dislike about the product?
I haven't found anything I dislike about the product yet.
What problems is the product solving and how is that benefiting you?
We use Freshsales to track and manage our client interactions and pipeline. Task reminders mean we get reminders on who to call or meet next, and we can track all client interactions.
Great experience and a cost effective option compared to peers like Messagebird.
What do you like best about the product?
The support provided during the onboarding process.
What do you dislike about the product?
Some initial bugs delayed the inital projected go-live.
What problems is the product solving and how is that benefiting you?
Automation has reduced the man-hours.
Awesome product suite
What do you like best about the product?
The whole product suite is cost effective
What do you dislike about the product?
Nothing significant to dislike about it.
What problems is the product solving and how is that benefiting you?
Great visibility of the sales pipeline and integration to Pandadoc
FreshSales is one of the most comprehensive CRM's in the market, at a great price
What do you like best about the product?
I like the ability to create custom-made automation, allowing me to really get the marketing I need and well as manage all of my sales needs. A close second is their support, and they are all so great!
What do you dislike about the product?
If anything, which is not much, I wish they had more integration with native apps instead of relying on Zapier. I really don't want to pay for another tool to get things done.
What problems is the product solving and how is that benefiting you?
WOW, they solve a lot. They are a one-stop shop for small business owners that need a complete marketing and sale engagement solution. Benefits are cold emailing, sales engagement sending out emails with my own email account that is already verified to limit bounces, unsubscribes and more emails reaching the inboxes of my prospects and clients.
Very easy to use and helps me stay organized
What do you like best about the product?
Tasks allow me to keep my daily, weekly, monthly things to do at my fingertips. It also allows me to review recent or older emails and see if those emails have been opened.
What do you dislike about the product?
I do not like the newest format of the customer cards. The old versions had smaller sized cards and showed more card/accounts ona single screen
What problems is the product solving and how is that benefiting you?
Help me stay orgaized and track client responses to emails
One of the most straightforward CRM tools
What do you like best about the product?
The easy integration between work emails and the platform was great.
What do you dislike about the product?
The notes and tracking got a little messy from an update but it wasn't the worst.
What problems is the product solving and how is that benefiting you?
Being able to easily distribute and track leads between our brokers, easy-to-access and easy-to-access reports. This has really helped keep sales growing.
Functionality ot Freshsales
What do you like best about the product?
User friendly and easy to navigate without much effort. Easy to toggle between different tabs. Able to to keep track of sales records more effectively.
What do you dislike about the product?
Nil. So far FS has been very user friendly. Technical assistance is within reach when required. Technical staff is friendly and technically trained.
What problems is the product solving and how is that benefiting you?
At times there was some system glitch but were resolved quite quickly by the technical specialist from FS. With the ease of of use, Fs has helped to boast up the productivity.
The best sales CRM ever !
What do you like best about the product?
User friendly CRM which helps to explore from the day one of usage
What do you dislike about the product?
Nothing much but they can improve on the graphical representation.
What problems is the product solving and how is that benefiting you?
It helps to keep track of your sales leads , project status and follow ups of your clients
Easiest website to maneuver
What do you like best about the product?
Freshsales allows me to find what I'm looking for quick and easy. I can get contact info, recorded calls, emails and texts. I love knowing how my day will go before it even starts. Freshsales gives me tasks reminders, pop up notifications, and more for me to track my day and week!
What do you dislike about the product?
I can't say I've had many problems on freshsales. I would like to get notified when someone responds via sms. I seem to not be able to see that, unless I dig through each message I have sent.
What problems is the product solving and how is that benefiting you?
Freshsales helps me maintain a track record of my outgoing calls, meetings, and sales. I am not apart of my sales dept however I do use FS for customer support and it has what I need. PROOF! (:
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