Freshsales
Freshworks Inc.Reviews from AWS customer
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All leads info accesible
What do you like best about the product?
Centralized info about leads, you have on your screen not only who is your lead, but also the way you have connected and the success of every connection
What do you dislike about the product?
Too much level, easier an only features level with a single price based on lead number, so you have all features to growth, and price increase if you grow
What problems is the product solving and how is that benefiting you?
Integration of marketing and sales in a sole app. Most applications do no have access to marketing data for sales staff, in freshsales, you have all this data integrated.
Recommendations to others considering the product:
It is a nice app for sales people, at present even they have integrated with success lead management and lead history data, marketin people are out of the app, is oriented to sales people with marketing responsabilities, something complicated to be understood to sales staff
Getting better each version - Keep Going!
What do you like best about the product?
The customization of the views, the mass emailing feature and the connection with the contacts and companies that one can use later for insight.
What do you dislike about the product?
The business views should have more color, in the sense that when a task hasn't been completed, it should colorize the entire deal and not just the flag within it.
Also, there should be COMBOS of Freshworks ( Like Freshdesk + Freshsales Combo Price)
Also, there should be COMBOS of Freshworks ( Like Freshdesk + Freshsales Combo Price)
What problems is the product solving and how is that benefiting you?
Relationship with customers through email and deal stages, and streamline communication with the sales team.
Recommendations to others considering the product:
It has better integration with Freshdesk, therefore if they are already customers, it's a highly recommended product.
Thoughtful CRM
What do you like best about the product?
Freshsales gives my team a consistent platform to work together. Freshsales has all the features we were looking for, and some we didn't know we needed till we had them!
What do you dislike about the product?
Can't add leads through a few clicks from emails. Can't search emails in Freshsales platform.
What problems is the product solving and how is that benefiting you?
Staying organized! It helps us not let leads fall through the cracks.
Best CRM for small businesses-FreshSales
What do you like best about the product?
The customer service at FreshSales is spectacular. Any issue or problem I am trying to solve on the web-based CRM, I can just quickly connect with a FreshSales expert on the chat feature. In the very few times that I had technical difficulties with the CRM, the FreshSales was extremely responsive and solved the issues promptly.
What do you dislike about the product?
Nothing negative to say about FreshSales! It is everything that I need and the development team at FreshSales has continued to make fantastic upgrades within the CRM.
What problems is the product solving and how is that benefiting you?
After using multiple excel sheets, google docs, sticky notes, email folders, etc., I decided that it was time to find something that would help me make our sales pipeline process more streamline and efficient.
I starting researching and testing multiple CRMs for small businesses online and came across FreshSales CRM. This was the only CRM I found that had everything I was looking for: customized filters, bulk personalized emails, email tracking, easy pipeline visual and much more.
At Millennium Software Solutions, I have been able to efficiently and accurately monitor and develop our sales pipeline, as well as reach out to prospect clients in higher education in a more personalized way.
I starting researching and testing multiple CRMs for small businesses online and came across FreshSales CRM. This was the only CRM I found that had everything I was looking for: customized filters, bulk personalized emails, email tracking, easy pipeline visual and much more.
At Millennium Software Solutions, I have been able to efficiently and accurately monitor and develop our sales pipeline, as well as reach out to prospect clients in higher education in a more personalized way.
Freshsales Review
What do you like best about the product?
My favorite features are the notes and appointments section but the amount of options for information are very useful.
What do you dislike about the product?
After a months use the only thing I do not care for is the load time for my data.
What problems is the product solving and how is that benefiting you?
I use freshsales to keep track of how often and what conversations I am having with my clients.
Easy to use
What do you like best about the product?
We have been using fresh chat and fresh sales in our beta site. It’s been easy to use and free which is a massive help for any new business.
We plan to use other fresh apps once scaling.
We plan to use other fresh apps once scaling.
What do you dislike about the product?
Erm...not much. Some more customisation perhaps. Fewer standard options so that the page only shows fields that you need.
What problems is the product solving and how is that benefiting you?
Capture of website visitors.
Very User friendly CRM
What do you like best about the product?
Simple, easy to set up and very very customizable. Really like how you can change all fields to your own liiking. The API works super with our shop environment.
What do you dislike about the product?
Not all integrations available yet, but more everyweek!
The exporting features in excel could be better.
The exporting features in excel could be better.
What problems is the product solving and how is that benefiting you?
We manage shorted sales funnel pipeline and easy overview.
Better automated CRM features.
Better automated CRM features.
Very intuitive
What do you like best about the product?
The auto populate feature is excellent pulling information from social media and company websites
What do you dislike about the product?
Nothing so far! Thinks it's pretty awesome
What problems is the product solving and how is that benefiting you?
A central CRM system accessible across the business
Feature Rich Experience
What do you like best about the product?
Syncing of email and call logs and everything is at one place.
What do you dislike about the product?
Should have a sms integration facility for bulk sms.
What problems is the product solving and how is that benefiting you?
Taking care of huge number of leads with different filters.
Keeps my sales funnel clear and on my tips.
Keeps my sales funnel clear and on my tips.
Recommendations to others considering the product:
Should consider to keep sales funnel in good shape.
Freshsales - StartUp CRM Solution
What do you like best about the product?
I love that Freshsales is so flexible. With the ability to add custom contact, account and lead fields, I can set up Freshsales exactly as I need to, regardless of my upcoming project.
What do you dislike about the product?
I think the email editor and reporting could benefit from some updates. I usually use an external HTML text editor to create my emails and import my code once finished. I'd also like to see more reporting available on email campaigns. The email reporting currently available, comes from a admin/manager point of view, tallying what my Freshsales users have been sending. I would like to see a detailed report of how many contacts opened my email, how many clicked through the links and which links they clicked through, without visiting each individual contact page.
What problems is the product solving and how is that benefiting you?
I work for a small (less than 15 employed) company running a large (over 400 accounts), international program. We use Freshsales to contact the accounts, organize support tickets, keep track of activity, and more.
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