Freshsales
Freshworks Inc.Reviews from AWS customer
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Fantastic Experience
What do you like best about the product?
Freshsales has the right feature set for a small SaaS startup, particularly that it has proper open/click tracking and support for IMAP servers. Cost is great too.
What do you dislike about the product?
Nothing with the web app, can't say about mobile.
What problems is the product solving and how is that benefiting you?
Sales funnel tracking
Recommendations to others considering the product:
Try it!
Best CRM out there
What do you like best about the product?
Very user friendly. More than others I have used.
What do you dislike about the product?
There are no dislikes. We have had all good reviews.
What problems is the product solving and how is that benefiting you?
Fresh Sales has to be one of the most stress free - user friendly CRM sites I have used. I am glad to have found something that actually works well and is not complicated. I love the design of the site because it doesn't take a lot of searching around to find what you need. Everything is laid out perfectly. It is easy to located notes, email addresses, contacts, etc. I definitely don't waste as much time getting things done with this program. I have been using Fresh Sales for over 2 years with a company I am a representative for. I liked it so much, I am now using it with my own company. I highly recommend Fresh Sales.
Great solution for info on the go!
What do you like best about the product?
I love the fact that with FreshSales, I can have all of my customer and account info with me on the go. It's great for coordinating with staff members so we can maximize sales!
What do you dislike about the product?
So far I have not had any issues. One minor issue might be that on the mobile app, it can be difficult to filter down to the customer info.
What problems is the product solving and how is that benefiting you?
Our business takes us out of the office routinely. With past CRM programs, we didn't have access to our info wherever we went. With FreshSales, I can have my office with me wherever I go!
Best CRM experience
What do you like best about the product?
Great UI, great UX. A very good look'n'feel.
What do you dislike about the product?
The "note" area for a specific customer is not very efficient. Line breaks don't work well for instance, and there isn't a rich text editor.
What problems is the product solving and how is that benefiting you?
Most important data are now easy to find.
Freshsales
What do you like best about the product?
A lot of integrations, all in one place, needs more time to let you adjust some minor stuff. Awesome value for $
What do you dislike about the product?
Still relatively young, a bit rigit. Test it
What problems is the product solving and how is that benefiting you?
Leads to conversion
Good Tool
What do you like best about the product?
I like the interface, it's a user friendly UI. The tunnel view of the deals is brilliant.
What do you dislike about the product?
I dislike its reporting- the feature can be bettered by adding more endpoints in the download.
What problems is the product solving and how is that benefiting you?
I use it for our Sales Development Team, the Tunnel View of all the deals is super helpful for my day-day to keep track of all that we're working on and the different stages of the deals for everyone in my team.
Very bad customer support
What do you like best about the product?
Easy workflow and user interface. Easy to get started
What do you dislike about the product?
The response time from customer support is very slow. Once they promised to give me feedback next Monday but I did not hear back from them.
What problems is the product solving and how is that benefiting you?
Freshsales help me manage all leads/customers. This is critical and I am able to track each customer, reply email properly. It saved me a lot of time in dealing with customer emails.
Recommendations to others considering the product:
DO NOT USE, HORRIBLE CUSTOMER SERVICES
Perfect CRM for a growing tech firm
What do you like best about the product?
Freshsales is simply laid out, has really useful, well designed features and works exactly the way it should do.
What do you dislike about the product?
There are a couple of tiny issues, but really nothing to complain about.
What problems is the product solving and how is that benefiting you?
Quick access to data, links to Google Suite, the mobile app is slick too.
User Friendly Software - Efficient task scheduling and Easy Outreach to leads
What do you like best about the product?
Freshsales keeps it simple and efficient. The software is sharp, never crashes and customer support has always been great. It allows me to stay up to date with all my clients and new leads. The software also allows you to classify / categorize your clients and leads as per your requirement which makes the sales workflow so much smoother! The Freshsales phone application is a great bonus tool to have when access to my desktop is limited.
What do you dislike about the product?
Sometime bulk emails do not go through and I need to re-run my campaigns. I would however like to mention that whenever I have faced this problem the customer support has been great.
No complaints apart from that.
No complaints apart from that.
What problems is the product solving and how is that benefiting you?
I wont say that Freshsales directly helped me solve a certain problem but it made our sales workflow so much easier. We have been able to stay in touch with our clients and leads much more efficiently which is definitely the reason why our sales in 2017 increased at least 2 fold since 2016!!
Recommendations to others considering the product:
Definitely give it a try.
Personally I think Freshsales is the most efficient and easy to use CRM currently on the market.
Personally I think Freshsales is the most efficient and easy to use CRM currently on the market.
On top of workload
What do you like best about the product?
Fresh sales has changed my business. I’m a start up and I literally do everything myself. I use fresh sales for everything. To track leads, create tasks so I know what my list of to dos is for that day.
The workflow feature is good too just need to Italian it some more.
Fresh sales helps me sleep better at night, knowing I know exactly where everything in my business is.
The workflow feature is good too just need to Italian it some more.
Fresh sales helps me sleep better at night, knowing I know exactly where everything in my business is.
What do you dislike about the product?
How when you convert a lead to a deal the notes you have made on that lead don’t transfer over to the deal.
What problems is the product solving and how is that benefiting you?
Organised and can actively chase up ever lead.
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