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All-in-One CRM
What do you like best about the product?
Freshsales is an all-in-one solution for our CRM needs. It's completely integrated with G Suite on the web and can send email from inside the app itself. It also tracks the emails and notifies us of any opens and that saves our sales people a lot of time in calling to check whether a prospect has opened an email. We also like the workflows that we can build to automate certain tasks based on triggers.
What do you dislike about the product?
I still have to go to Gmail on mobile. However, at the speed at which the Freshsales team is churning out new features is encouraging that I have no doubt their mobile platform will be almost as efficient as their web version.
What problems is the product solving and how is that benefiting you?
Freshsales has effectively replaced and integrated some of the software that we're using to manage the sales process, such as email, mailing and marketing solutions and workflow management.
Our usage of Freshsales was driven by our experience using other online CRM software and we found that the ability to create unlimited custom fields, and even have a phone number integrated with the tool really helped drive our own sales process. We also liked that we didn't have to go and BCC the CRM everytime we send an email, but instead send and track the email directly from the tool.
Our usage of Freshsales was driven by our experience using other online CRM software and we found that the ability to create unlimited custom fields, and even have a phone number integrated with the tool really helped drive our own sales process. We also liked that we didn't have to go and BCC the CRM everytime we send an email, but instead send and track the email directly from the tool.
Recommendations to others considering the product:
You should consider Freshsales if you have a sales team that needs to move leads faster through the pipe. You can also drive the process through custom-made workflows which will ensure that everyone follows the needed steps before moving a deal from stage to stage.
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Finally! Awesome AND simple!
What do you like best about the product?
Easy to onboard, useful features, fair pricing
What do you dislike about the product?
A bit hard to connect not "standard" email provider (strato.de)
What problems is the product solving and how is that benefiting you?
E-Mail Tracking, phone integration, great conversation documentation
Its Amazing Experience
What do you like best about the product?
We can find all we need in the same portal no need to go on different tabs.
What do you dislike about the product?
there is nothing to dislike as of now
What problems is the product solving and how is that benefiting you?
No any problems as such. In case of benefits it is time saving.
Simple and Straightforward
What do you like best about the product?
I've spent the past four years trying to find a good CRM, but with no luck. Everyone tried to cram to much stuff into it, but Freshsales has a simple intuitive interface.
What do you dislike about the product?
I don't think there is anything I would change, I had a good experience with it.
What problems is the product solving and how is that benefiting you?
Freshsales helps me keep track of what deals are on the table, what step they are on in the process, and what needs to be done to move stalled deals forwards. The main benefit I realized is clarity and organization of everything that was going on.
Solid CRM System
What do you like best about the product?
The tasking feature is a good way to share the same account information, within the company. You are able to direct another user to the account and notes in question and have your Q and A right there for reference. Also, the ability to EASILY create your own search parameters for your assigned accounts means you can use your own style with ease when tracking/coordinating your work.
What do you dislike about the product?
I wish I could see my notes, at the same time I am updating a contact. You do have to save, close, recall - you can't just look from side to side at the account. It's really not that big of a deal as a rule but is cumbersome.
What problems is the product solving and how is that benefiting you?
I am able to see several users work and easily stay on top of their follow-up, as well as my own, so that the clients get the most accurate detail. Also with the replies to emails coming directly to my account, I save a step. There are many step savers built in, from scheduling an email, to the listing of tasks, and the sorting of data in many different ways.
Recommendations to others considering the product:
All CRM's have their "quirks and perks" I like Freshsales, and find it easy to pick up, learn, use and customize to fit my needs. Take time to look for the extras that they have available in the app, that you may have overlooked.
Fresh Sales Review
What do you like best about the product?
It's streamlined, cloud based and not over developed
What do you dislike about the product?
layout of the lead screen. It would be nice to have more info in quick view
What problems is the product solving and how is that benefiting you?
Having a solid contact manager. Tracking and rating leads. Best benefit is having it accessible by other team members. FS allows us to keep nice clean data, without having to sync to a database on a hard drive that never seems to be online
Recommendations to others considering the product:
Definitely a major contender for any company that needs a solid cloud based contact manager that is easy to use, but comprehensive enough for any sales needs
Awesome application with some awesome features
What do you like best about the product?
Things which I like the best is ease to manage leads in one platform , earlier we used to use different software for each function like email , pipeline etc etc . But with fresh sales I can easily manage sending emails , viewing my pipeline , winning or loosing a deal , managing my calendar right here from one application . Best feature is email tracking so that I can see who has opened my mail and who has not
What do you dislike about the product?
frankly speaking I have not faced any problem using this software but the time delay in moving from one page to another should be reduced .
What problems is the product solving and how is that benefiting you?
I am working with sales department and our major problem which fresh sales solved was managing leads, earlier we used to use 5-6 different software for different function but now with fresh sales I can manage everything under one roof, i can send emails to customer , see lead scores and also set automatic follow up mails.
Recommendations to others considering the product:
if you are a growing company or a well established company I will recommend using it for your organization specially for sales team
Great product, must have for sales development and outreach
What do you like best about the product?
Easy to setup, learn, and use to add scale and sophistication to your sales process.
What do you dislike about the product?
A few minor things related to usability but the team there is very, very responsive
What problems is the product solving and how is that benefiting you?
Improved prospecting, better insight, ability to standardize approach via templates and lead scoring.
Recommendations to others considering the product:
Full featured 30 day trial. Set it up and see how it works for you.
Great experience !
What do you like best about the product?
Fresh Sales is an awesome way to manage sales team's pipelines & communicate with customers thru phone / emails! the variety of filters for summarizing your data which makes it possible to group and organize results and reporting analytics the way you want it. Its a must for every growing sales focused business and considering the affordable price options, it definitely delivers much more for every $ invested.
What do you dislike about the product?
Would love for the Outlook calendar also to be integrated at the earliest. As of now this is not yet available.
What problems is the product solving and how is that benefiting you?
We were using only Excel sheet before. Now with FreshSales, we are able to sort and qualify leads better, able to follow up on sales opportunities more systematically and on time, prioritize & rationalise our follow up activities and increase our target reach rates faster.
Recommendations to others considering the product:
Please go for it
Great tool for CRM
What do you like best about the product?
Some of the feature that I like are Bulk email feature, ability to rank the customers based on the conversation, synchronizing our email accounts.
What do you dislike about the product?
There is an option for adding an appointment option, but it only works if you have an app in your mobile. we dont get a email notification and we cant add it to our Google calender or any other calender.
What problems is the product solving and how is that benefiting you?
Following up with various National and International customers
Recommendations to others considering the product:
Every startup needs a CRM tool for following up with their customer., When if comes to CRM freshsales is the best one.
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