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Manager Technical Support Services
What do you like best about the product?
The seamless and intuitive flow it allows one to use.
What do you dislike about the product?
Would like to see some more new features to import phone contacts, etc.
What problems is the product solving and how is that benefiting you?
Incorporating the sales and warranty details for our clients
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Exceptional Customer Service and Support
What do you like best about the product?
Having a great experience using FreshService (IT ticketing system), it seemed natural for us to look to FreshSales for a CRM system. Both systems integrate well with one another. FreshSales is able to track and manage communication from a perspective client through an entire process.
What do you dislike about the product?
While the system is still relatively new, having the ability to scan business cards and import them directly into the CRM would be great.
What problems is the product solving and how is that benefiting you?
Business solutions include details about each perspective or current client available to each of our employees fingertips.
Easy to use
What do you like best about the product?
I love that Freshsales is super user-friendly and intuitive. Their customer service is timely and helpful as well
What do you dislike about the product?
There's a lot on there that I haven't had the time to look at yet so far everything I've seen, I've liked
What problems is the product solving and how is that benefiting you?
It helps us keep track of contracts up for renewal and keep track of upsell numbers without having to keep complex excel sheets
Great CRM with Full Feature-set and Extensive Integrations
What do you like best about the product?
The simplicity of the CRM use on mobile is fantastic. Easy to use on the go is a priority.
What do you dislike about the product?
Looking for additional options to integrate with our marketing automation platform so we can trigger additional actions based on the pipeline stage.
What problems is the product solving and how is that benefiting you?
Freshsales keeps track of all our leads, contacts, and upcoming sales opportunities and integrates well with our marketing automation platform.
Recommendations to others considering the product:
Certainly, try this platform and seriously consider it when evaluating alternatives.
Amazing visual CRM tool
What do you like best about the product?
I love the ability to filter information, manage tasks and next steps with my teams, and how it is visual and easy to use
What do you dislike about the product?
The app is not as functional as the website... yet. Specifically speaking about the pipeline view.
What problems is the product solving and how is that benefiting you?
Communication and essential CRM needs
Big Improvement
What do you like best about the product?
The system is intuitive - unlike our past CRM. I also appreciate the drag and drop interface and the ease in converting people from lead to account to deal.
What do you dislike about the product?
The email conversation seem a bit hard to manage but I'm not in the app every minute.
What problems is the product solving and how is that benefiting you?
Tracking sales opportunities for a far flung sales team.
Recommendations to others considering the product:
I appreciate that they upgrade the product with good frequency.
flexible CRM Tool
What do you like best about the product?
Beamershop24.de has been working successfully with freshsales for a year. Deciding for a system, it was crucial for us that we were able to adapt the CRM tool to our requirements. Freshsales gives us a 100% control over our deals and our lead management has been greatly improved.
What do you dislike about the product?
Currently we are missing only a dashboard.
What problems is the product solving and how is that benefiting you?
Sales increasement, Lead Management
Packed with functionality yet easy to use!
What do you like best about the product?
I'm a freelance data analyst who doesn't have a great deal of time to maintain a CRM. Freshsales provides me with all of the functionality I need to maintain records of sales leads & existing customers with minimum input. I really like the way it captures email and highlights potential leads. I like the clean interface and the wide range of customisation available. Also, it has one of the best mobile apps that allows me to maintain records and find contact numbers and emails in seconds. I would encourage anyone who's looking for a compact, yet feature rich CRM to try Freshsales first.
What do you dislike about the product?
The only thing that I sometimes find difficult is when I want to manually delete a large number of records.
What problems is the product solving and how is that benefiting you?
It tracks, scores and highlights potential sales leads by capturing my emails. Because It's easy to navigate and extract information, I find myself wanting to use it, not like other CRM's I've used in the past. For the first time, I feel that I'm on top of managing my sales leads and existing customers and I'm not missing any opportunities.
I found Freshsales flexible to our needs and the support team to be very responsive.
What do you like best about the product?
The customization fields. The can be uniquely customized to match our specific needs.
What do you dislike about the product?
A bit time consuming to assign all of your fields manually.
What problems is the product solving and how is that benefiting you?
Call tracking and customer categorization.
Recommendations to others considering the product:
Do it.
Easy to set up, great features and impressive support
What do you like best about the product?
2-way email tracking and bulk email functions saves us much time and gives us the possibility to connect with customers on the right moment. When setting up a sales funnel that connects we free valuable time to focus on our core business. The setup was also easy to follow with easy and understandable how to guides. We had some minor issues on the hosting site that the support team helped us solve very fast. They even extended our trial so we could test the features and set up everything as needed. We are now a paying customer and will never look back on the decision we made.
What do you dislike about the product?
The ability to hide or disable standard fields in all elements for an easier work flow and registration of leads, deals, contact and companies. There are many functions that is not needed in our business and it would improve our workflow to be able to hide these fields. Other than that we are very satisfied with the rest of the functionality.
What problems is the product solving and how is that benefiting you?
We work with projects that are time demanding and were looking for a crm with leads and deals tracking with the ability for 2 way email tracking and a easy to set up and follow sales funnel. This gives us the possibility to contact our customers and leads with optimal timing.
Recommendations to others considering the product:
We spent tremendous amount of time researching the best crm software and freshsales, with a combination of easy to set up and a low cost, is by far the best solution.
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